Flowers By The Dozen

Came in the other day looking for a bouquet for an anniversary gift and came out extremely happy. The gentleman who works there (sorry– don’t know his name) was amazing! I told him my price range with any type of flower he recommends and he made me a beautiful bouquet. I would say their prices are fair and the quality is great. I will be purchasing flowers from here again in the future.

It pains me to give them EVEN one star!
We ordered flowers for a birthday the morning of with the guarantee that they would be delivered by 4pm that same day.
The flowers however were not delivered by 4 as agreed upon, neither where they the morning after. When we called FBTD to enquire as to why the 4pm delivery was missed and where in fact our flowers where, we were told that FBTD never agreed to have them out by then, which is complete and utter BS as we would have never settled on the order otherwise (nothing says happy birthday like receiving flowers the day after right?).
Furthermore, the FBTD employee’s were unaccommodating and flat out rude (we called multiple times) stating and I quote «sorry, can’t help you», and «it’s not OUR problem» (which is the last thing you’d expect to hear) prior to hanging up on us!!!
This is the last time FBTD will receive my business, and please let this be a warning to all the next time you’re planning a time sensitive floral delivery.