Grand Floors Ltd.

Some of the best Canadian selection of laminates and cork. Friendly staff. easy to get to location.

Two years ago we got this company to do our hardwood floors and stairs. Many, many, many times they either did not show up when we were told they were going to be here or they showed up late. Most days they had to leave early due to materials not being available. The project was supposed to take 4 – 5 days. It ended up taking over 3 WEEKS and I am STILL looking at RED stained risers and BROWN walnut stained stairs!!! The guy who stained the risers to match the stairs kept saying «This is not red enough» and kept adding more red!!!
The hardwood next to my master bathroom door is buckling. I was told it was because the ceramics were done wrong after they had installed the hardwood floor… funny thing is the ceramics in the bathroom were done 5 years earlier!!! When I told them that… my comments were met with cold stare and shrug of shoulders. I asked for someone to clean up the mess the stainer left on the wall and ceiling around the stairs. I was told that when I painted it would be covered up… it did not… the stain seeped through… even with Fresh Start!
We have contacted them 5 times to come back and fix it… they are ignoring us because there was a $ 20 discrepency on our bill that we refused to pay. Our total for all the work done was over $ 16,000 so I can’t see how $ 20 makes that big of a difference!!!
I will never have these people back in my home! I’ve learned a valuable lesson…