Swiss Chalet

For a Swiss, this one is good… you’re basically getting sit down fast food but I really enjoy it here… been a few times and only had good experiences. Chicken always fresh (as expected) and service always good…

Came to this Swiss chalet with my boyfriend and his parents to celebrate his dad’s birthday. It was on a Saturday evening, so there was a lineup. We waited for about 15 minutes, and then we were seated.
The first thing I noticed were the empty tables. There were plenty of people waiting, and yet there were plenty of empty tables. Understaffed, perhaps?
Anyhow, our server was really sweet. She took our drink orders and returned in an amount of time that gave us the opportunity to go over the menu. We got two appetizers (chicken spring rolls and a garlic bread/​bruschetta looking thing). We all got the quarter chicken meal, with the exception of my boyfriend who got some sort of combo deal where you get soup (or a slice of apple pie) and a honey quarter chicken meal.
Our apps come out after about 10 – 15 minutes. About 3 – 4 minutes after that, a expediter arrives with our meals. «Uh, can we finish our appetizers first, please?» The expo looked slightly confused, but she did take our food back to fester under the warming lamp while we ate.
If there’s one thing I hate, it’s when the entrees come out while we’re still eating our apps or immediately after. Like geez, give the apps a second to marinate in my stomach for a bit!
Anyhow, the meal was brought out by our server about 5 minutes later. Even though she confirmed with me while ordering, she brought both me and my boyfriend the honey garlic chicken. She took it back and brought a regular quarter chicken meal within 3 – 4 minutes.
To summarize, very nice people, but two stars off for long waiting times even though there were lots of empty tables (Understaffed/​under trained?), bringing out the entrée while we’ve barely made a dent in our appetizers, and for bringing me the wrong meal.

One app was cold the other was over cooked. My meat was dry and I was only able to eat some of it. Won’t go back to that location.