Don’t make the mistake of dropping in here for a quick slice at lunch. Today I dropped by because I was craving pizza and was nowhere close to Pizza Pizza. Walked in to a single employee sweeping the floor. Thats cool, making use of downtime, I get it. She quickly walked to the back to wash her hands, but I use«wash» loosely. It was a brief run under water, no soap involved. So, I think«OK, she’ll be putting gloves on» NOPE. Then I figure, «its okay, she won’t be touching my pizza at all» NOPE. She went after my chosen slice with both paddle and fingers. Not wanting to make a fuss, stupidly, I’m deciding I will avoid the crust that she touched all over. NOPE. As it was coming out of the oven, she decided to test the heat of the underside of my slice by placing all of her hand there. As it was apparently heated to her liking, she dropped it in a box and handed it over. I must add that, this employee was wearing the dirtiest, and I mean dirtiest, apron I have ever seen. Pizza sauce and bits of crust everywhere, I shudder to think what else. Unacceptable in every way possible. It is my own fault, I should have chosen Subway. Do not eat here.
Dave M.
Rating des Ortes: 2 Brampton, Canada
So, I’ve ordered from Gino’s many times, and generally have no complaints about the product. Great prices, great food, and pretty efficient service when ordering. I ordered from their Queen/Torbram location not too long ago, and didn’t have the best experience. When placing the order, the guy taking the call sounded annoyed, just kept trying to rush to end the call before I was even finished placing the order, didn’t ask the method of payment, and hung up before I could even let him know that it was a credit card purchase. Oh well. Once the driver arrived, he not only forgot parts of the order, but also got all pissed when my friend and I let him know it was meant to be a credit card purchase but were hung up on. Anyway, we rounded up some cash and got him out of there. After calling the store to complain, it turned out that the pissy call-taker and pissy driver were one and the same(what a tweest!), and there had been other complaints about him from other customers. The customer service guy was very apologetic and resolute, and made it up to us. Nice guy. I won’t condemn Gino’s for having one bad apple(who has hopefully been canned since), and they haven’t lost my business.