La Vita Bella

This past Mother’s Day I bought 2 Buytopia vouchers for the Express mani-​pedi with Massage and a glass of wine — for my mother and I to have done together. When booking the appointments I’d requested that my mom and I would like our services done at the same time. Rose said that would be fine and we booked our appointments.
When we arrived for our appointments, there was no one else other than Rose there. She offered us the glass of wine each and we said yes. Then she said she had no wine glasses and could give us plastic cups. So I said no thank you. I’m not desperate for the wine, but I like the experience of a wine glass — the plastic cup ruins the experience and feels cheap. Then she added, «well, I can’t find the cups anyway» and offered us bottles of water.
She said her other technician, Diana, was running late and would be there shortly, in the meanwhile she will start the pedicures. The worst pedi ever, I could have done a better job myself. She barely cut or filed the nails. She refused to cut cuticles, she refused to clean away dry skin around the nails. She barely did anything to the heels. She could tell that we weren’t happy and said that pedicures aren’t her specialty and that Diana was the pedicurist. She rubbed some cream on our feet and showed us colour wheels for nail colours. Every color we picked she didn’t have. So we finally asked her to show what she actually DID have. She brought out 6 bottles of the nastiest colours! The polishes were all thick and dried up! What kind of place is this? Pathetic!
It had been an hour now and still no Diana. I asked her if Diana was even coming so she went to call Diana. She came back and told us that she made a mistake and forgot that Diana was on vacation today. I had called 2 WEEKS IN ADVANCE to book these appointments! Does she not know when her staff is scheduled! I don’t think Rose was being honest with me about Diana. I think she forgot to schedule her in. So unprofessional! What a waste of almost 2 hours! She knew we were very disappointed and offered us a refund. She also offered my mother a $ 50 gift card towards any service. NO THANK YOU! WILL NEVER BE BACK AGAIN!
This woman does not know how to run a business — I don’t know how she’s surviving. And I’m surprised these Groupon-​type companies are helping promote her business. DO NOT WASTE YOUR TIME OR MONEY HERE!