Lowes

Lowe’s has reasonably priced items. However, their customer service and delivery of service/​items is horrible. My mother would have liked to used them to renovate her home however, they’ve failed her a number of times.
During the spring she had ordered 4 new toilets from Lowe’s and it took months before she got them. She would constantly call and visit the store to find out when they would be delivered. All levels of management would say that they would be in within 2 weeks but they would never arrive. It became insulting when she received an e-​mail from the company asking her how is she enjoying the new toilets, when she never received them. She eventually had to demand to either get the toilets or her money back immediately. They finally gave her the toilets, but it due to the time laps it threw the bathroom renovations behind schedule.
She hoped that the toilet incident was a rare mishap. She had ordered a custom vanity to install in one of the ensuite bathrooms in her home. I was there at the store with her when she asked the sale representative if the custom vanity would come with drawers. It was important to have those for accessibility reasons. The representative said yes and she placed the order. The representative told us the parts would be in by Christmas and would be able to be installed shortly after that. The parts never came until mid-​January of the following year. The contractor that worked for Lowe’s who was supposed to install the vanity came extremely late. He wasn’t able to install the items because Lowe’s sent the wrong vanity set. When my mother inquired to see what happened they said the set she ordered did not come with drawers (despite being told previously that they did) and if she wanted drawers she would have to pay $ 400 more and have the set reordered. My mother and I did not think she should have to pay more for the mistakes Lowe’s made, especially since the bathroom that was being renovated has not been functional since we’ve done business with Lowe’s. After going back and forth Lowe’s only increased the charge of the new order to an additional $ 100. My mother just wanted to get the bathroom done with instead of starting over with another company. She refuses to give that store any more business. Currently the ensuite remains unfinished since Lowe’s still has not let us know when the vanity will be in and when it can be installed.
She would rather pay more for better service and to save time. Neither she nor I will be shopping at Lowe’s again.

The worse service ever I rather be at Home Depot or anywhere else any day, to get a light bulb from their hidden stock I had to see 6 different employee they kept on passing me around while they stood around doing nothing one of them (name — preaty) asked me «where is the blub» like I work there so i should know where the heck it is… after when asked for the manager he (name — Steve) showed up 10 min later and as it turned out he was 2^nd person out of the 6 who didn’t help so clearly he didn’t give a shit about my complaint at all and when I called the complaint department I got put through the USA office and I was on hold for 30 min for the rep to even locate the store because it was in Canada how stupid is that you can’t even find a store by postal code. Clearly this is false advertising «that we care about our service» BULL SHIT… I was force to give 1 star when I really want to give –10 stars