Apple Store

Just went into the store to repair my iphone 6 camera, gave me no troubles and a two hour quote went around the mall and came back to my newly fixed phone. Served quickly, always make sure you make an appointment before going!

Not impressed with apple service lately. Just left the store no body looks up in fear they may have to serve you. Dealt with a Kyle couldn’t be less interested in helping me. Apple your are loosing it, I have been your biggest cheerleader in the past but lately the people who work for think they are better than your customers. Not impressed.

Love this store. Staff is friendly, educated on the products and the service is always quick… well quick for Apple.

I enjoy this store!

Horrible place. I went in there because my iPod touch wouldn’t turn on. I wasn’t sure if it was the USB, or if it was the battery. or what.
So, I go into the store, it’s crazy busy there, I am basically lost, don’t know where to go, nobody has greeted me, because they’re all walking around doing nothing and talking to each other.
I finally asked someone if they could help me because I have a problem with my iPod, they told me to go to the Genius Bar, so when I got there. again I wasn’t sure where to go, there were a bunch of people just standing around, not even in a line. so I just stood there until someone came up to me and asked if I needed help and said yes.
Finally they told me to sit at one of the tables, where 3 other people were sitting. and someone would be with me in a few minutes.
After 20 mins. someone came to our table but helped someone else, not me.
Another 20 mins and someone finally came to me. I told them what problems I’v been having, my iPod wouldn’t turn on, they brought it over to a usb docking station or whatever it was called, and tried plugging it in. for literally 5 seconds! after that they told me it was dead. What! you can’t just plug something in for 5 seconds and tell me it’s dead just from that? If it had very little battery life left, it needed to be plugged in for at least 30 mins to get it charged up again.
So then we went back to our table and he went to get a laptop that says sometimes helps fix problems with iPods etc. so he connected it and said it wouldn’t turn on, so it’s def. dead… and that’s it! so the whole process took less than 20 seconds.
hmm…
After that he said I could get it fixed for over $ 200 I believe it was, or buy a new one with 10% off or they could recycle mine…
This is not what I expected at all. my iPod wasn’t even that old just under a year and he said my warranty expired… unbelievable.
I left the store very disappointed. all he did was plug it in for 10 seconds at a docking station and 10 seconds on his laptop. that is NOT how you fix something.
Overall very disappointed with this store. Will not go back there again. Customer service is horrible, in MY opinion! It’s just a waste of time, I wasted over an hour there and left with nothing.
(also, if you do your research you can find better computers etc. with higher specs. than the apple ones for much cheaper just saying)
But this review is based on the apple store in burlington and for MY experience that I had with the particular employee I give it 1 star. since I can’t rate it nothing.
(all opinions are from my OWN experience)

A-​Ok indeed.
Let me take you on my apple journey. It began at the Eaton Centre location. I went in to ask for help with my macbook air, I had a simple question of whether I could change anything to make it run faster. The place was ridiculously busy, like people are begging to spend their money here. They are buying stuff faster than it can be stocked. Its pandaemonium!
I finally found one person in a blue shirt to ask for help (despite there being 50? of them working). She informed me they would not look at my macbook in store and that they only sell new products. okaaay. She then painfully tried to google the location of a nearby Mac service store. She didn’t even know a nearby location.
I told my friends this story and they insisted I go back and speak to someone at the ‘Genius Bar’. Erm ok. I went online and made an appointment, this time at the Mapleview Mall location in Burlington. I hoped it would be a little less busy.
It was. Marginally. I couldn’t figure out who to talk to where I got in there, so I waited ~10 min to speak with someone. By the time I did, he informed me I was late for my appointment (oh you know, by 10 min) and that I’d have to wait for an hour, or could I come back? I was so annoyed. He asked me to sit down. I did. Around me I could here people complaining about their Mac products. I heard the words ‘oh you don’t have a warranty, we can’t help you’ many times, followed by the look of shock on a customer’s face. I heard one lady asking to return her newly purchased macbook, due to compatibility issues.
So you love apple products and think they are the best thing ever? Try sitting at the back-​end of the apple store and listen in on the conversations. You will hear a very different spin.
After waiting ~15 min, someone came over to help me. Then he told me he couldnt because he only deals with phones. Frustrating moment #2. The ‘manager’ (lack of a better definition) came over, explaining he didnt know I wanted help with my macbook and had addressed my concern to the wrong employee. I showed him my macbook, and he insulted it! lol he took one look and said it was ‘too old’ and from ‘2006’. OMG I bought it in 2010 its not that old… I then sat at the Genius bar for another 10 – 15 min. I was somewhat shocked when someone came over to help me. He was very nice, and helped sooth my bruised ego after the 2006 comment. …
I have to make another appointment after fully backing up my macbook air. They will help me reinstall my OS system to see if it makes my computer faster. Will let you know how it goes.
I’ll still buy Mac products. I can’t deny their superiority in performance and simplicity in design. But after this experience, I won’t bet on getting good service…

What an awesome shopping experience! The Apple Store in Mapleview Center is just and amazing store.
When we bought our IMacs, MacBooks, IPads, IPods and other Apple devices the staff here are extremly, extremly helpful and friendly. When ever you need help they are always there with exponential amount of knowledge about the prooducts.
The Staff here are extremely personal and defiantly put you (the costumer) first. When we had preordered and Ipad we were talking with one of the employees we started talking about setting the emails to a different account so we could surprise our mom with no evidence of purchase. Two weeks later we brought the Ipad in to the store. The same gentlemen who helped us with the purchase came up to my father and started asking him… «So, how did everything work out with the emails to a different account and was the shipping okay?» The same man asked my mother… «How do you like your IPad? Where you surprised to get it?» So yeah they are very personal.
Another great feature Apple has (for $ 99) is the One-​To-​One specialist leasons. The service is unlimited 1 hr sessions for 1 year. This is great, what it is, is an appointment where a specialist in a certain Apple field helps you and teaches you in a One-​To-​One fashion. For example. My Brother gets a session a week to perfect his skills with Final Cut Movie Editing Softwaer with a trained professional in Final Cut. All the teachers are trained in California and are extremely knowledgeable.
The store itself is absulotly increadable. Very modern, Clean and so, so, so professional. This is truly the best store in Mapleview Mall. Defiantly visit the apple store. I will defiantly be back to this fine retailer.

My iphone 4 has been doing some wonky things since the iOS 5 update.
After trying and failing to get an answer with Apple online/​on phone three times, I was sent to one of the nearest stores to me. After fighting my way through the typical amount of people playing and not buying Apple products, I check-​in for my Genius Bar appointment.
After waiting a few minutes I’m introduced to the staffer that will be helping me. He asks me the issue I’m having and what I’ve tried to fix it.
Staffer: Have you restored?
Me: Yes
Staffer: Have you done a FULL restore?
Me: Yes. 3 times
Staffer: Ok, let me show you how my iphone works. See? Mine doesn’t do what you say yours does.
Me: Correct, mine doesn’t work properly. That is why I’m here.
Staffer: I would recommend that you pull everything off your phone and restore.
Me: Having already done that many times, what do I do when nothing changes?
Staff: Well, then we’ll look into replacing your phone.
I drove home, did what he said and nothing changed. I was then forced to make the trek BACK to Burlington to get a new phone.
The thing is that nothing has changed or been fixed by replacing the phone. The same issue is happening.
I would have been happy if someone told me that it wasn’t the phone, but a bug and they would be looking into it and would address it in the next OS update.
But they didn’t.