Discovery Collision

Normal action would have been repairing our car properly the first or at least the second time. I noticed runs in the clear coat and gaps in the hood. Was told that would be corrected. Start car and engine light comes on with engine stumbling and spurting. Told to leave it after being told the problems with engine may just be a coincidence, forcing us to allow you to take it to Discovery Ford for analysis, even though we told you we would feel better sending it to any other Ford dealership but not Discocery. Frank from Discovery Ford calls and lets me know we need a $ 895 tune-​up. With the list of parts needed, my mechanic tells me it sounds like water got forced into engine parts, possibly by inexperienced shop boy. Turns out your shop did just that to remove Krown from firewall with a high powered water spray. and you didn’t care because you charged the ‘tune-​up’ to our insurance company (for which I feel someoneshould be jailed for insurance fraud, no wonder we all pay so much thanks to companies like yours). It took forever to get our car back to you because you were short staffed, yet still taking on new projects. You or your employees don’t remember us? Do these mistakes happen so often, it’s not memorable to any of your employees. Your business made us feel like we were in the wrong, and we gave up eventually. Is any of this Normal?