Lowe’s

Horrible customer service the manager is aloof and the employees rude. I can believe these people I spent thousand here and nobody take ownership when you have a warranty issue.
Lesson learned

My shopping experience was going fine until one of your employees squeezed himself between me and the items I was looking at! He stood with his back 6 inches in front of my nose to show another customer the exact item I was just browsing. I won’t be back.

I am a first time home buyer and my experience buying my first appliance was so bad and I have Lowe’s to thank for that. From the lack of support in the purchasing process to arranging delivery to actual delivery, every stage was more and more disappointing. I waited two weeks without a fridge. When they arrived to deliver it, the handle was on the wrong side. The delivery service (which is third party and has no accountability), assured me someone from Lowe’s would come and put the handle on the correct side as per the order.
I called repeatedly and spoke with multiple people, all of which said they would help, then tried to pass me off to someone else. When I was told that they would not come and move the handle, I said ok, I would like to return it; I don’t have the tools or body weight to move the main door and I can’t open and close the fridge, so I would like it returned. Only then did they find someone to come and adjust the handle. It was stressful, took a ton of time to facilitate and shouldn’t have been an issue in the first place as it was clearly indicated on the order where the handles needed to be positioned.
There was no accountability, no post sales support, no follow up and now two months later the fridge is having issues and I have to deal directly with the manufacturer.
I will never make any future small or large purchases at Lowe’s. It does matter when your retailer has a vested interest in the community, their staff and retaining sales. Based on the actions of the staff pre and post, they only care about getting an easy sale and that’s it. Thanks Lowe’s for making my first major appliance purchase experience suck.

Shopped here multiple times, customer service is great especially in the paint department.

Nope, this store has a management issue. Several times we’ve gone in there this year and employees actively avoid customers, I’m guessing no sales incentives at all. Never seen anything like the attitude of the staff here. Very weird because Hamilton Lowes is exact opposite, staff can’t do enough for you.