I’ve been here several times and it’s never very often as visits can be years apart depending on my needs are but mostly it would be for a drivers license renewal that requires a photo. My most recent visit was because I had received notification that I finally required a change over for my old health card(yes, the red and white one that never expired) to the new green photo ID health cards. While it can be considered an inconvenience to have to constantly renew your new health card every 5 years at least it’s in sync with the expiry of your drivers license so when you do have to return to one of these Service Ontario offices you can kill 2 birds so to speak. While I enjoyed having a «forever» health card I understand why the province wants to get rid of the old cards. They never expire and you cannot tell who is really using them since there’s no photo. Having a photo ID card for OHIP makes sense since it will help prevent abuse of our system in which we all pay to help fund. This office is fast, there was 7 people in front of me not including those already being helped at the counters and I was in and out of the office in just over 10 minutes which included my time at the counter. I’ve always noticed this office is fast and really not as busy as some of the other Service Ontario offices I’ve been to in Etobicoke which is why I always use this Burlington office. Plate stickers you can get through the mail now since the Ontario kiosks have been removed years ago. This particular office in Burlington is fast, convenient and efficient. I’ve never waited more than 20 minutes in all the times I’ve gone.