Aritzia

This is probably one of the most popular stores at every mall for ladies from 16 – 40. Aritzia certainly has expanded in the last 10 years marking their territory even all the way to Seattle! Aritzia always have nice displays and the store is stylishly renovated and well-​organized. The store is huge considering it only sells women’s clothing and accessories. I honestly don’t understand what the hype is about their lines or styles as they all look the same to me with an over-​priced tag. A t-​shirt can cost you 40 $ vs 10 $ elsewhere. I do like the Mackrage brand as they do look more sleek and stylish but other lines like Wilfred is just another marked up brand. They do have sales every now and then but to me their discount is minimal. The sales associate is usually helpful if you flag them down.

I like this location, it’s busy but it’s a large store with lots of staff. I’ve never had any of the problems I see on here thank goodness! I like how the TNA casual brand is a seperate store at metro.

Decent quality and cute styles. But you will notice they use the same styles season after season in different colours.
Here is my problem: it is so clear the girls are on commission. If I so much as pick up an item they flock towards me to start a change room and introduce themselves. I have actually had girls fight in front of me over who gets the sale. And as soon as they bring your stuff to the till and put their card on it, you are done and they are on to their next target. Forget it if you want to exchange the item! More fighting over the sale!
I really hate going in here. The company should go over ground rules because the competitive nature of these girls really ruins the shopping experience.

I had a really awesome experience at this location recently. I was looking for a pair of jeans but they didn’t have it in my size. One of the staff members took down my number, called all around for me, found the right pair, and personally brought them into the store ASAP for me as I needed them right away. She made everything super easy and convenient for me, and was such a sweet person. I didn’t know Aritzia was even capable of going above and beyond like this, but my experience with this sales associate definitely takes the cake.

Most of the girls are so great, friendly, and helpful when I shop here regularly — but one girl (Asian, a bit older, I believe may be the manager) never speaks and just stares. Gives off the most unfriendly, bitchy vibe and it makes for a super uncomfortable shopping experience. Just awful. I’ve seen her work at the Robson location and same thing. Yikes, no ideal what her deal is.

I feel attacked whenever I’m in there by sales associates… and extremely pressured to buy each item. I don’t really feel like they’re really helping in the what looks best department it’s more so which items costs the most. And they’re all hustling you. I remember the days when they used to actually take the time to help you out… back in like 2006÷2007… and the quality was way better as well. Bought 3 tshirt at $ 40 each and after one wash in cold there are little holes in two of them. My coworker had the same issue…

I love the clothes esp the Wilfred line. Staff from here and Granville are a lot more helpful than the Guildford location.

Rude Asian working ladies who think they’re running some sort of operation always talking into their ear piece. However, they did exchange my jacket but still not very satisfied they also never have toms and my jacket came with lint all over.

they treat you like a thief by locking up your bag before you can try on any of the overpriced clothes. i don’t really understand why because they have security tags on all the merchandise, an alarm system plus a security guard so it’s way over the top ‘WE DONT TRUST YOU!’. i had about 12 items to try on and when they tried taking my purse from me i walked out. i think not trusting the customers that support a business is poor customer service and i also find it very offensive. on top of that there’s no mirrors in the private change rooms which is a huge pet peeve of mine.

I visited this Aritzia location last night, expecting to be ignored as I was definitely not dressed to impress and I am older than their typical customers. Instead I was super impressed by the customer service I received from the staff who assisted me on the floor, in the change room area, and at the cash desk. They were all really nice (and not in an overly fake way) and helpful.
When I returned home with my purchases I was disappointed to see that a final sale top had a small hole in it. Knowing Aritzia’s strict return policies with sale items I was concerned that I would encounter problems trying to return it. Today I went back to the store and exchanged it without any difficulties. The person who helped me at the cash desk was very apologetic, saying that she could order me a brand new top from the warehouse. When she found the same top on the floor she carefully inspected it and allowed me to do the same before doing the exchange.
I would give my recent experiences with this Aritzia location five stars but I have to remove one because I despise the company’s forced purse/​bag lock up for customers, the lack of mirrors in the individual change rooms, and some of the ridiculous ‘sale’ prices (however I did manage to get a pair of $ 200 jeans for $ 99).

The clothes are all the same as usual. I have no complaints about the clothing. But the staff is rude, vulgar and are constantly complaining about how tired they are and telling their customers what to do. I’m never shopping here again. The cherry on the cake is they did a routine bag check on us and the girl manhandled my bag and opened it up without my permission. The staff seems uneducated and really brings down Aritzia’s reputation as a brand.

I love all the Aritzia’s – good music, eye candy, fashion trends, hustlin’ and bustlin’ here but this one’s probably the least spacious and dim for that matter. Plus the seating area for us guys isn’t as big as the Oakridge one.
Lower ceilings probably don’t help either but it’s in a good corner location, across from Lululemon.

I’ve been shopping at Aritzia for almost 6 years now, and I’ve been to various locations such as the Calgary store and the San Francisco store. I have never had anything bad to say about the girls who work there. They have always done their best to provide me with clothes they think will suit my «un-​Artiziaesque» body type. Meaning I’m not an über petite tiny girl or a tall willow of a model. However, I visited this location and I was looking for a specific dress. I wandered around the store to see if I could find it myself, and on the second lap a girl asked me how I was doing, and so I took the opportunity to inquire about the dress. She tried to look for it, and it turns out they were sold out. She offered to order the dressfor me, but I really needed to try the dress on (before I dropped 100+ dollars on a garment plus I wanted to wear it the next day). Once I said that she walked away.
I have never been treated this way at an Aritzia store before. I was immediately dismissed after I said I would like to try the clothes on before I buy them. She didn’t offer to check the other stores for me, didn’t offer to help me find something else that would be suitable, and was just all around apathetic towards me as a customer. I will also say that this was on a Monday afternoon with at least 5 staff members in the store and no more than 12 customers. Aritzia needs to take a serious look at this location and train the staff here to be friendly towards their customers. I expected better, and I was sorely disappointed.

I purchased a pricy, yet beautiful dress from ARITZIA at Metrotown. I wore it to work once and had a wardrobe malfunction while at my work, due to a faulty zipper. This was quite embarrassing, so I brought it back two days after I bought it to exchange it for a new one. I spoke with the STORE MANAGER and she fully dismissed my concerns about my recent purchase, then proceeded to coerce me into trying on the dress just before closing. I put it on and she denied that anything was wrong with the dress. I then asked her for the customer care number, but the STORE MANAGER refused to give me the number until I gave her my full name. Employees were standing around watching as she continued to deny any responsibility for the quality of the item or offer any resolution to my problem. I had brought the dress with me in a bag, trying to be civilized, but left upset with it in my hands. I sat outside the store with my friend and saw a group of employees looking at me observing my distress over the situation. How humiliating? I have been a customer at this store for at least ten years and they made me feel like myself and my business is of no value to them.

was here yesterday to get a shirt I saw on their online site. Ya, didn’t want to pay 8.00 for standard shipping. Nice how they have an online site now.
Anyhow, I walked into this store knowing what I wanted and yet I god some decent service. My experience there didn’t stand out to me. so ya.
Although this place has a good selection of their collections. Good aritzia to do go.
Overall if i was looking for something i would come to this one.

Wow, how many ways can you say «overpriced???» The clothes are incredibly cute, they have a variety of clothes from chic to sporty, and I have to give them a shout out for carrying XXS! BUT it is really hard for me to drop $ 400 on a coat. I was trying on several winter coats and the sales girl who helped me was pushy and manipulative as all hell. Whenever I tried a coat on, she would steal the coat hanger so that I would be tied down to the coat. She also tried to get me to buy it and give me the holiday return policy, meaning exchange only. Do they work on commission? She kept pressuring me to buy the $ 400 coat, and she was really getting on my nerves. I guess she is doing her job and I’m sure she makes a ton of sales with her vulturey technique, but I kept my mind strong and my values intact… hahaha
In the end, I left empty handed and all she had was a big pile of coats to put away.

I am never terribly impressed with the girls that work at Aritzia, but alas, I love the clothes, so I always come back. However, when it comes to uberFAIL at customer service, the Metrotown location reigns supreme.
Let me start off by saying that I am not a needy customer. For the most part, I don’t like to be bothered. I can find my own stuff, grab my own sizes, make my own decisions when it comes to whether or not something looks good. I don’t require the employees to go above and beyond, but I do expect them to do their job and follow through on what they tell me.
I had found an absolutely gorgeous shirt that I couldn’t say no to, but at (I think) $ 95, I knew I wanted it in another color that they didn’t have in stock. I had a girl check out the other stores, and she informed me that Oakridge had one or two in my size. Oakridge being QUITE out of the way for me, I asked to have it brought in. She took down the information, made the order, I paid for the garment, and off I went with a lighter wallet and only a pick-​up receipt to show for it.
I was told 3 to 5 business days, and I’d receive a call. After a week rolled by, I stopped into the store to inquire. Nothing. Another week rolled by and I was a little more than annoyed.
Finally, I went to Oakridge myself to get the shirt, which was still sitting there. I picked it up, tried it on, and it was majorly stretched out. I have a tiny, tiny upper body, and I need my XXS and XXXS shirts to be true to their size, and this one just wasn’t. It could’ve shrunk back up in the wash, but I’m not rolling in dough, and I won’t risk being unhappy with an almost one hundred dollar shirt.
In the end, I returned the shirt.
TERRIBLE experience here. C’mon Aritzia, step it up.

Dust bunnies and more and more dust bunnies!
The quality of the clothes are kinda going down.*sigh* bring back the old Aritzia.

The commission vultures are in full force at this store too! Walking into these places with the wife is bordering on unbearable. I’m surprised more woman aren’t raining frustrated blows on the pushy and insincere Artizia staff.
«Mindless flattering compliment CAW CAW CAW! Offer to take things out of your hands and put them up front to snake the commission CAW CAW CAW! You want a change room?! CAW CAW CAW!»

I love Aritzia! I’ve been shopping at Aritzia stores for years. My favorite fashion lines they offer are wilfred (especially the dresses), Talula, and TNA. The clothes are really nice. I’ve never had any issues with holes or pilling even after washing the items numerous times. Most of the clothes are a bit expensive, but I’ve had some of the same dresses for years and they look just as good as when I bought them. I will admit some things are ridiculously expensive in the store (like a $ 1000 jacket I saw a few months ago), but most things are under $ 150.
I finally made it to this store location last week. The selection of clothes was awesome. They were having their spring/​summer sale, but you could find every item in a wide variety of sizes. I also found that the sales staff were very helpful (maybe too helpful). At least 5 employees asked me if I needed help, a change room, or if I wanted my items placed behind the till. This almost never happens in clothing stores. The change rooms were a bit small, but even with a huge crowd of people in the store I didn’t have to wait for a room. One thing to point out is that cannot bring your purse into the change room. The staff will lock it up until you are finished. I’m sure there is a good reason that this policy is in place, but I feel much more secure keeping my purse with me.
Overall, if you’re looking for some cute pieces to wear, Aritzia is the place to go. Some items are a bit expensive, but I haven’t regretted a purchase I’ve made from there yet.