BC Biomedical Laboratories

Seriously slow. The receptionist is the 1 that dies the tests. There are only 2 staff on and it’s an almost 1.5 hour wait. Go elsewhere. It appears they are busier due to being closed for training the day before. They need to have more staff the day after.

Well, where to start? My wife had set the expectation level, warning me to keep my sights low and to expect bad service from the «short haired Asian lady». But just *how* bad, I was yet to discover…
If at all possible, do not come to this location. Not only is the service just outright awful (which definitely speaks to just how much funding has been cutback from Canadian healthcare in general), but it simply cannot be overstated on how terrifically bad it is, here. But let me explain.
What’s one of the number one thing in any establishment, which sets the tone for bad service, more often than not? That’s right: the ticket-​and-​wait-​for-​your-​number system. Sure, this is common for every other BC Bio location, but this particular one sets the tone for a whole new level of customer disservice.
First of all, my wife had called in, *in advance* to ensure that our sample was OK to be dropped off, and I did not have to be on time for the appointment. It was be just a simple run in, drop off, and wave goodbye. I arrived 30 minutes early (too early, evidently), walked right up to the first counter. The Asian lady at the counter seemed completely confounded with why I was there, when my appointment was, and asked for my Care Card (all of which was all already primed and prepared far ahead of time). She seemed utterly confused with the documentation I presented her with, saying «we don’t normally give out this form» — when it was clear as day, that I couldn’t have obtained this form from anywhere else *but* here.
20 frustrating minutes later, when it should have taken no more than 5 minutes. To be honest I can’t even be sure that the sample would be um, actioned, for lack of a better word — and horrors upon horrors I can almost be assured that I’d have to come back.
Well I won’t be back to this particular location. Anywhere but this one.