Chapters

Huge book store inside the biggest mall in Burnaby… everything about books you can find it here… novelty items etc are also available.
Inside the bookstore is Starbucks where you can relax and have some coffe while reading a book, an article or checking your internet… wifi and huge parking courtesy of the mall
Gift cards are also available… those who loves pocket books this place is a heaven for you… huge selections…
everytime im on this mall i always pay a visit to this book store… just browsing on the endless shelves of book. looking at the souveniers and other interesting stuff inside…
im loving this place and i highly recommend to those who are book worms and addicted in readings…
clean place and excellent service,

I love Chapter regardless of the location, I’m really disappointed that they keep closing. I love sitting down and reading the first chapter of a book to see if I like the writing style, and the staff are always friendly and resourceful!

Usually walk into Chapters to grab starbucks but they have some pretty good stuff near their cashier area. I bought a Torpedo Screwdriver set to fix watches and sunglasses for $ 10 which I thought was a pretty good deal. It’s pretty quiet in here, they’ve got tons of novelty items and even women’s accessories. my gf likes to look at the different winter scarves/​gloves they have on the front table too. I saw a giant black and silver globe that I wanted to get. Service is pretty slow at the cash desk but that’s usually because there’s only 1 or 2 people working.
Good place to sit for a coffee after mall hours I think they open a little later than teh rest of the mall

What can I say about Chapters other than I LOVE LOVE LOVE it. I remember before Chapters came to Canada and thinking what a great idea it would be to have a book store where people can read and have a coffee and then BAM! Here come’s Chapters to the rescue. Although it’s not how it was when it first came here, you could actually sit in the store and read a book, I still love it.
Now you may be wondering why I am only giving the store a 3, well that is because of it’s location. I boycotted Metrotown for years and still only go when there is absolutely no way out of it. This day I was meeting a friend and she wanted to hit up Metrotown so here I was. The consolation prize was book store shopping.
At the end of the day it is a great store and the staff are always friendly, at least when I have been here, which admittedly isn’t often.

A book store should be a book store. I don’t understand stores that specialize in selling books and charging an arm and leg for the same book that I can buy elsewhere cheaper.
Chapters has added an Apple section. Personally, they should keep it just books.
It’s hard to find helpful staff here. When I asked for an associate, the manager (?) waved over JACK (?), who has poor listening skills /​comprehension skills. I asked for a few items and specified exactly what I wanted, and repeated myself numerous times. Jack carried all my items from the Apple section, walked me over to the cash register and said I can help you here, and then told me to go wait at the back of the line. WHAT??? If you say you can help me, keep all my items, don’t allow me to inspect the merchandise, and then send me to the back of a long line up, don’t tell me that you can help me here, you clueless Cornholio!
After waiting in line for what seemed an eternity, I get to the front of the line and the clueless idiot has disappeared leaving me with no merchandise and looking like a fool. I told the cashier that there were Apple products that must be up there on the counter somewhere. When they found it and rang it all through, I had to return to the store minutes later because the items were NOT what I had asked for, so I had to waste more time and return the items. Of course, they made Jack do the returns and he asked me a million and one questions. One of them being «What is the reason for the return?» I almost lost it on him at this point. It was like talking to that lady with no memory on the «50 First Dates» movie. I gave him the look «You’re kidding me, right?» I only told him several times they were not the items I had asked for.
Even though there were books I wanted to purchase, I decided to order online at Amazon instead (cheaper), in case clueless Cornholio screwed that up for me as well. What a waste of an hour!!!
I never want to return to this store again, after this horrible experience.
I prefer the one on Granville, so I can sit upstairs, read, drink my coffee, and enjoy the street view from up high.

Amazing store with extremely helpful staff! I have attended many events here and if I am one of the dedicated fans that shows up early enough, I get a good spot in line and I get close enough to the stage to hear the author. If I get there too late, then I still get my book signed and let the more dedicated fans get their deserved spots in the front :) Staff are very well-​organized with author events and really know their books. Lines at Christmas time, though they look long, are actually VERY quick because of their ninja-​like cashiers! Very happy with service and selection after every visit.
I see a lot of reviews complaining about the difference between American and Canadian book prices. The US has a LOT more people and consumer, therefore they sell more books and bookstores can buy LARGER quantities of those books and get a deal from the publishers, allowing them to sell copies for cheaper. Not to mention, the majority of the books the complainers are looking for are publishing in the US originally and then the book’s rights are bought in Canada. By the time the book’s rights are purchased, the books is either reprinted here OR shipped here. the book HAS to cost a bit more in order for the bookstore to make any money off it.
Just enjoy the service and the atmosphere!

Love book shops! Can browse there for hours. This one got lovely staff members who are always happy to help locate what you are after. Big collection of books as well as calendars.

Theres really nothing wrong with Chapters, but it just lacks the feel of it being a bookstore. Perhaps it is due to being too commercialized, it is sad because it really took away all the fun a bookstore should have. The pricing is quite high, I would buy from here unless I have no other choice. There are many more bookstores with better selection, friendlier staffs. Still every time i pass the store i would still go inside to the discount section. Sometimes you can find some great bargains in there.

great bookstore in a great mall but… their ability to hold events where the attendees get an equal chance to view/​hear an author is horrible abd unprepared. The Oatmeal book signing saw atleast 70% of the attendees unable to hear or see mathew as we were snaked all the way around and behind the shelves, far away from the stage. you’d think they would of provided a better speaker or turn it up so atleast everyone can hear, but nooooooo. it was dead quiet and noisy at the same time, that no one other than the dead front and center folks got to see & listen. other than getting my book signed, chapters made no attempt to improve the conditions so that the attendees could enjoy themselves more.

The store is huge and has a great selection. Staff is pretty knowledgeable and helpful. And I like how they allow you to sit in their chairs and read. But in all honesty, unless you find a good sale, it’s almost always cheaper to just get the same books online or at a discounted book store (e.g. Black Bond Books etc).

Love/​hate relationship with Chapters mainly ’cause I have been spoiled by the library. I used to buy a lot of music mags until the writing went down the drain. This is a rant on the books rather than Chapters. The selection is better than what I have seen across the border at big stores. The cooking section is unbelievable and always up to date with titles in the cooking area. Weirdly the past 4 months I have gone to Chapters for trinkets but not books. Customer service has always been hit and miss.

I know Kindles and Kobos are slowly taking over, but I still have a love for books. I love how books smell and the feeling of turning a page.
Chapters has many other goods for sales besides books such as magazines, home décor, children’s toys, calendars and glassware. There’s couches everywhere so you can take as long as you want to decide on whether or not you want to purchase that novel. Heck, you can even come back multiple times until you finish it.
Starbucks is located inside, there’s washrooms and free parking. I can spend hours in here.

Probably one of the bigger ones, esp. all on one floor, convenient amenities w/​Starbucks inside as well as the mall obviously.
but really think their customer service is really helpful; they lead you to exactly what you need.
a few months ago i bought a jellybean stuff push toy, & they even gift wrapped in a box, took their time too, no extra charge.
Kids section is a heaven for those parents.

Chapters is a book store in the Metrotown Mall. I love it because they have a huge store plus their kids section has some items for them to play with which kept my son happy for a good 45mins.
Prices are not bad and the staff are SUPER FRIENDLY.
Starbucks attached and also there is the mall entrance… heavy foot traffic.

I’m not sure what’s the largest Chapters in the city, but this one (in Metrotown) is a definite contender for such.
There’s a vast array of books available, and their arrays were surprisingly helpful for Christmas gifts. I actually picked up a bunch of gifts this Christmas from the tables without needing to really flip around, because the variety in the selection was quite good!
The store has a huge amount of product, but the aisles are very easy to navigate and there is decent lighting so as to not try to discourage you from perusing your products. I’m not quite sure what I think about a bookstore selling chocolate, then plates, and now wine glasses (I’m almost waiting for the Chapters-​brand frying pan and dishwasher detergent at this rate), but someone must be buying those.
The staff isn’t that helpful in being able to locate specialized material, and at this store they were remarkably unenthusiastic in summoning other coworkers to try and answer some of my questions. However, they were quite good at mentioning discounts as well as special gift cards that result from purchases.
I like the brand overall, but I think I like the specialized stores more. If I come to this store again, I’d probably go to their Granville location.

This Chapters location in Metrotown is huge. There’s a few different entrances, so you don’t have to go through the entire mall to enter the store. Unlike other Chapters locations, there is only one floor, which makes it easier to navigate the store and find what you’re looking for. I also find that the store itself feels much more open and organized compared to other locations. It also seems to have a larger bargain books section than other locations.
The Starbucks in this Chapters is great. It’s actually quite large, with a bunch of tables to sit at. They also carry the same amount of tea’s, coffee’s and accessories that you’d expect at stand alone stores.
If you’re on the hunt for a quieter area in the mall, check out Chapters.

I love Chapters, yes they have books but they have much much more!
This location is only one level, but that’s what I like about it, everything is in one level, no need to go up and down escalators.
Stuff is always so helpful (sometimes a little too much it becomes annoying).
This location has a Starbucks that’s always busy. The bargain section is not too big, but still decent. Along with the great selection of books I love all the house stuff and baby gifts they sale here. If you are wanting to getaway from the crazy Metrotown mall Chapters is a great little break.

I love Chapters. I go there to check out new releases, browse magazines, check out whimsical home décor and drink coffee (because there’s always a Starbucks attached).
This location is really no different from others. The only thing I can point out is that the Starbucks actually has seats so you can sit down and enjoy the book you just bought over coffee.
I like to think of Chapters as a library, but with all the current titles (in stock) and the latest magazines (that doesn’t have crud on them). It’s a great place to spend a lazy Sunday.

This is one of the few Chapters bookstore which has only one floor meaning you don’t have to waste time taking the escalator up or down. Believe it or not, the most popular section in Chapters is Starbucks. Most people who shop here know what they want to buy, so you’ll hardly see people browsing for books. If you’re not into ebooks, Chapters bookstore is a good place to shop for old fashioned paper books. A lot of the New York Times best sellers are discounted in price because the Canadian dollar is so strong now. Unfortunately, a lot of their other books still priced higher than what Americans are paying for the same books.

The slowly going extinct bookstore is still a favorite of mines, even I still can’t justify purchasing a $ 30.00 hard cover anymore. I was very pleasantly surprise to see my favorite Author Walter Mosley is physical view for Best Summer Reads. Usually his books are well hidden in inventory at the back of the store. We also picked up the third book in the series of a Graphic Novel soft cover of Amulet for $ 12.99. I also found out that you can view graphic novels on Kobo. WOW! This might be my next new tech buy, but I still weighing the pros and cons! Chapters has everything from comic books to yoga bags! As long as you can buy it online, I think this bookstore will survive!