Dynamex Burnaby Branch

I gotta say. Normally I am an extremely patient individual. I have read ALL the reviews on here and some are more abusive than others.
However,
I am unfortunately going to have to write a pretty long review here as this is situational. I know in most cases people with regular day to day service won’t write a review. But that is not what this company deserves. Until they are able to figure out how to actually deliver packages ordered from
I will have to request from amazon not to use Dynamex in the future.
Let me start by saying I ordered something that was needed in a timely matter. Something I assumed would be easily delivered. I knew very well once I saw the company handling the next day shipping it would not be delivered until the evening.
Anyone using Dynamex should know this. Verbatim from the customer service agent (older lady): Amazon’s contract with Dynamex next day states that they do not receive packages until 5. Now this goes against what the lady the night of ‘delivery’ had told me which was that they don’t even work until 4.
Anyways.
I waited at my business until 8. Lights on. Sat by the front door looking out. No one came. Checked my delivery status which said: 7:05 attempted delivery: business closed.
How was this possible? Did I phase in to a dimension at the same time as the professional delivery guy attempted to deliver my package? No. He just never tried. I knew that. I googled Dynamex after and noticed they are emplyed by ‘sub contractors’. This is a sheister trick to avoid accountability.
Let me explain:
I called the line after 8 knowing fully I may not talk to someone. I let it sit on hold for 30 minutes. I got through to Toronto where there was onlyone person employed there during these hours. She was as confused as I was from my explaination. She said she’d put me on hold. 5 minutes later she said she doesn’t know why he wouldn’t have tried to deliver the package. He must have been texting her because right after she asked how late I was there until, she had said ‘hold one moment he’s saying he’s not coming out again’. Not coming out again? As in, you blatantly refused to deliver my package and now won’t own up to it?
She then asked him if he called. His response was «no». She asked him «why did you not call?» and he said «I don’t know». Really? I felt at that moment like what was happening to me was that I did something haenous and this was my punishment. Why would someone hired to deliver packages NOT DELIVER A PACKAGE.
I have a camera at my business. I reviewed the footage just so I knew wasn’t crazy. NO ONE came to my door. The light were on as I stated below and I was sitting by the door keeping my eye out. I even went out side shortly after 6 to see if I was able to tell if my office looked open. As far as I was concerned using very basic common sense — it did.
I now have to wait again this evening. I will be pasting a huge sign reading ‘COME ON IN DYNAMEX WE’RE OPEN’ on the business and video taping this whole ordeal to see if again, he will sherk his responsibilities as a courier.
Horrible, horrible delivery service.
On the upside, everyone on the phone I spoke to (4 different women) were very pleasant and assured me another delivery attempt was to be made. Although 3 attempts and it gets sent back to Amazon. Which is unacceptable as I paid for next day and also have a Prime account. Why would I have done this if I knew I would be spending 3 hours after work waiting for someone to drop the ball? I wouldn’t have. Amazon will be receiving another horrible review of Dynamex.
Thank you all for reading this. I know it was long but I wanted you to see that this isn’t Dynamex. This is the result of their sheister business model. «How can we hire low paid drivers and avoid accountability?». The more you know.

Paid for same day and got it same day.
Hole in the package, not sure if that was them or Amazon.
They didn’t wait when they delivered it though, so it could have gotten stolen or ruined by weather.
They knocked, but were gone before I could even get to the door and I was sitting just 3 – 4 feet away.
They’re not as bad as some of the reviews make them out to be, I mean I did get it same day, but the fact that it was left at the front door without at least waiting to see if anyone was home is not great. I get it’s busy during Christmas time but that’s when people are most likely to go around stealing stuff.

An absolute embarrassment of a company. As incompetent as it gets. They are always late, they are rude to their customers and clients. The fact that Amazon uses them is sickening. DO NOT SUPPORT. Any package delivered by Dynamex will be refused in the future.

If you were to search the dictionary for the definition of INCOMPETENT you would find Dynamex. I ordered a package from
that stated they would deliver by 9pm to my work, The receptionist was well aware that my package was coming. Fairly standard right? Well, Enter the dumb courier who tried to drop it off at the front desk and pick a fight with her, The receptionist insisted on knowing what the last name was on the package. There are several other Andy’s including one that was laid off, So of course the courier in all her wisdom refused to confirm that it was mine. So, Courier then suggested to leave my $ 200 package sitting on the curb, What? furthermore courier proceeded to tell me that her supervisor was sending it BACK to
, That I the recipient of this package was not allowed to pick it up until the next day because courier was not going to bring it back until then. So, What does that mean? that she is going to take it all home with her? so much for package security people!
If Dynamex is reading this, Your chipped wall corner is a perfect definition of your company practices, Chipped and failing.

Dynamex was supposed to deliver an Amazon package by 8PM to us last Thursday day. Instead, they called our phone like crazy at 11:02PM. Unfortunately, we missed the phone calls and had to call their customer service. We were told that we would receive a phone call to reschedule a delivery on Saturday or Sunday. By Tuesday, we still hadn’t received that phone call, so we wrote an email to them only to receive a rude reply saying we failed to be present at all three of their attempted delivery times and our package was sent back to the seller.

Horrible shipping company. Do not use.
Ordered two items from Amazon with next day delivery. After staying home the entire day to wait for the package, no one had came. I checked on amazon and it said they couldnt access my building (even though all the info was included on the package) I called their customer service number and waited on hold for over 45 minutes. Finally when someone answered they told me that i had reached their head office in toronto and that i needed to call the vancouver office. She then transfered me to a random persons voicemail where i left a message.
Amazon assured me it would be delivered the next day. So yet again, i stayed home all day, and again, no delivery. This company is a pathetic excuse for a shipping company. If you actually want to recieve your item, so with FedEx or UPS.

Really disappointed in this company for their lack of customer service and organization.
I had a $ 300 Amazon order hanging in the balance that should have been delivered to my office by 9pm. Come midnight, it was clear that the order wasn’t arriving. I called the location the order dispatched from and was forwarded to Toronto by the auto-​attendant. Toronto oddly enough could do absolutely nothing for me.
I called again the following morning (the Burnaby location) and was once again forwarded to Toronto. This time they were very condescending and inconsiderate as well as completely unhelpful. As a business owner myself, their ineptitude of decent customer service is appalling. Why be a customer service representative when you cannot uphold what the job entails?
I would much rather wait an extra day for my order for arrive through UPS or Canada Post than deal with Dynamex again.
We courier parcels throughout the lower mainland frequently. I would recommend SpotsHUB for your courier needs as their customer service is impeccable, their operations are well organized and their prices are unbeatable.

Agree with other reviews. Dynamex makes ordering from AMAZON Canada a miserable experience. Used repeatedly they have not failed to miss deliveries. By days.

if you studied statistics, you should realize that voluntary response bias is an important bias that affects all voluntary surveys. Unfortunately, online business review is considered voluntary response.
People that has a worse experience are more likely to review.
I have used Dynamex same day services for three times, and found no recognizable problem.

Had these guys deliver for me when I ordered something with 2-​day shipping from
Seeing all these negative reviews had me really worried but everything went smoothly.
Surprisingly great service, Amazon had tendered the package to them at 3:30pm and by 4:30pm it was delivered!

If I could give a lower review I would
All previous reviews were spot on.
I have ordered several Amazon items and have reviewed none of them
When you call Amazon they said it was missed delivery. There was never a notice and nobody called as my number is available.
When you call you simply receive the voice mail and never get a call back.
Good news is today when getting my seventh refund from Amazon. The person on the line with Amazon told me they have stopped using this company as a delivery service.

I sent a multi-​page letter to the CEO of Amazon, Jeff Bezos. I heard back from a woman who advises she is the highest level employee in Customer Relations. She was unwilling to discuss Amazon’s relationship with Dynamex (it’s internal information) nor to confirm that any action will be taken against Dynamex. The only thing she offered to do was to «de-​prioritize» my address so that my chances of having a delivery by Dynamex in the future would be lessened. Great help to their other customers, right? Mr. Bezos «never speaks to customers». Well, he should. She also stated that because the other people on Unilocal hadn’t complained to Amazon, my complaint was the sole, single, complaint and she couldn’t consider any of the other customers on Unilocal as being evidence of Dynamex’ incompetence. I will NEVER order from Amazon again unless there is absolutely NO other source. I am willing to pay additional money to avoid using Amazon. I encourage all of you customers who have suffered through or will suffer through a horrible experience with Dynamex to write to Amazon AND to stop using them until Dynamex’ contract is terminated.

This is the worst courier service I have ever had to deal with. I have been trying for fifteen days to get my Amazon package delivery rescheduled and have yet to talk to an actual person. When calling for an Amazon package, you have to leave your delivery and contact information on their voicemail and they will call back. I have left numerous messages and have still not received a call. I will never order from Amazon again because of this.

I Googled Dynamex when Amazon sent me my shipping info (I had never heard of them.) I was pretty nervous about the bad reviews found here as I was waiting on 2 separate orders from Amazon that were quite urgent (stuff needed for a trip.)
Both my orders came within about 36 hours from when I placed them, and most of that time was in pre-​delivery («processing»). This was using the free Super-​Saver shipping option, so obviously no complaints here — I’m very happy I didn’t pay for upgraded shipping!
The same guy delivered both packages and was extremely friendly to both me and my very excitable dog. He remembered me the second time he came. (It’s because he was so nice that I decided to come back and write a review.)
They use an iPhone app for signing for the package which is a little awkward (no stylus, so signing a small screen with my fat finger was a little challenging.) This would be my only tiny complaint, and it’s hardly even worth complaining about. But providing a stylus for signing would be a nice touch.
I’ve never used them to send a package so I can’t speak to that, but my two experiences receiving packages from them were extremely positive.

The other bad reviews are dead on. Ordered something on Amazon and still has not been delivered although it says «Out for delivery» for the last week. Tried calling and had their machine for 20 minutes then got through to call center from India who redirected me to someone’s voice mail.
I would never use them and wish Amazon would cut them off.

Like others on here, I ordered an item on
. It was suppose to be here 4 days ago… I’m still waiting for it. They are saying that they’re having problems delivering the item to me b/​c I live in an apartment. I have left my phone number and buzz number for them to contact me when they get here. I had to call numerous times and still no delivery. Customer service said the item will be here today by 8pm. I called back and now it won’t be here until tomorrow morning… surprise surprise! Unfortunately I’m working tomorrow morning… the customer service person said I have to call back first thing in the morning tomorrow to let them know I won’t be here in the morning. WTF is up with that? Why do I have to call so many times to get my item??? It has been extremely frustrating dealing with Dynamex… their customer service has either been rude or unwilling to help. I hope Amazon will stop dealing with Dynamex… they’re terrible!

I would have given no star if I can. Worst delivery service ever. According to Amazon, the package was delivered on 29 Sept and I haven’t got any information, reply or whatsoever till now 7 Oct. I called Dynamex a couple of times and finally got through. The person asked me whether I was calling from Vancouver and I said yes then she transferred me to Patrick. Then voice message! I left the voice message and nobody called me back. Then I tried to call Dynamex again, always busy. They didn’t leave anything on the entrance as other companies do for Condo buildings and I don’t know what to do now really. So disappointing. Worst out of worst!

Horrible delivery service. Been waiting for Amazon package since the 9^th
It is now the 14^th.
Supposedly daily delivery attempts, yet no no failed delivery attempt slips.
Was on hold for three hours one night trying to talk to a rep.
Tracking system is a joke. Only shows first delivery attempt
Was given «confirmed» delivery between 15:00 and 17:30 yesterday. Waited in the lobby between 14:55 and 17:31. Guess what, no show.
Called Amazon again today and asked for refund. Got it and a note to never use this company again for my deliveries
Wish there was a zero star rating I could give them

This is by far the worst company that I have used. I have placed orders with them in the past with very little problems, but this past week was the final straw. I had placed a order for same day delivery on Thursday, no one showed up. Then Friday again no one showed up, all of this is after the fees were taken off my credit card. After calling them to day to see what was happening I was told that someone showed up friday morning at 8am (well before my hours of business). I got no call or no notice that they came by. Then I was told today that if I wanted this situation cleared up I would just have to re-​pay to get it done. What a joke!!!

It’s true what they say — being completely upset prompts people to write reviews. SO HERE I AM!
This company delivered my Ikea purchase to me on July 27^th, 2013 and damaged my property! Since then, I have been leaving voice messages for them as no one picks up the phone. NO ONE has gotten back to me for a MONTH. I’ve also contacted Ikea in regards to this and they have tried contacting the company on my behalf too and apparently have only gotten through to voice mail. Aside from that, Ikea’s response is «they’re the company that delivered the order so they are the ones to resolve it. Sorry, you’ll have to get in touch with them»
If Ikea can’t get in touch with them, HOW AM I SUPPOSED TO? Really, you can’t escalate this to management? No one knows how to contact them? You don’t have an account rep or anything? That’s great — sounds like an awesome partnership! Dynamex has completely ruined my experience with Ikea, and Ikea obviously doesn’t care.
I’ve just moved into a new home. BRAND NEW HOME. Thank you for the first damage done to my place.
How completely ridiculous and unacceptable is this?
Like the other review said, THIS IS THE ABSOLUTE WORST DELIVERY COMPANY, and I work with delivery companies all the time at work. THE WORST.