H&M

Very bad customer service. Went in there, asked a question to a staff member and seemed uninterested to help and just wanted to go.
Stay class.

Yesterday’s visit was solid: good selection, great item organisation/​layout, professional staff. Not the best quality gear but hard to beat for affordable fast fashion with pretty reliable service, especially for men (I know women have a lot of other good short term fast fashion Zara /​Forever21 etc type places, but there’s not that much for us fellas). As someone who values time, I appreciate that the staff are always de-​cluttering peoples’ try-​ons and items left in the aisles… it makes for a way nicer shopping experience compared to the heaping and piling up of stuff that makes looking for anything at Forever21 such a bloody nightmare, for instance.

They have it together, an entire men’s floor, albeit ground level, thanks for their own escalators.
Men’s dressy shirts on left, good for a 3-​time wear LOL.
Casual stuff on right, facing the entrance.

Bad service, awful experience with the manager for exchanging something within the date and original receipt

H&M is disposable fast fashion. The clothes are OK; but don’t expect them to last long term (unless you’re OK with washing your clothes by hand).
I was here on a Sunday morning and they didn’t seem to have enough staff on hand on the lower floor, there was one person at the cashier and I think the others were working on putting away items. There was no one at the fitting room and a line of people wanting to try on clothing was slowly forming. Finally someone went to the cashier and asked for help and was told to go ahead and use the fitting rooms.
The good thing about this store is that it’s clean, organized and brightly lit. The store is also large and has a vast collection of clothing and accessories. You’re likely to find something that you like as long as you’re willing to be patient and look around.

I really like this H&M location! It’s pretty organized and always has new items in stock. I can always find something I like here. There are usually no lineups at the change rooms or cashiers. The prices are really inexpensive as well.

Even though the clothes never fit me even though I am average size at 4′ 8″ and 123 lbs I still browse at some of the clothes and fantasize of what my inner skinny b*tch would wear. My only issue with the clothes (have bought some for gifts) is that for what you pay the clothes are really cheaply made and only last ½ a season at the most with moderate wear. I find the selection here better than at other locations.

Sometimes when I need something cheap, I go here. Always disappointed by the service from the teenagers.

Slowly but surely, I am beginning to appreciate H&M, but as it stands right now, we have a love/​hate relationship.
There’s no doubt in my mind that H&M has SOMETHING good going on. Every time I see a girl with a great piece, and I ask her where she bought it, the response is usually the same. H&M. Always H&M. So, what do I do? I mosey on over to my nearest shopping centre, peruse the store, and finally, go home empty handed.
I find the vast majority of the clothing here to be either ridiculous or bland. In regards to the silly apparel, at this point, I’m comfortable with simply turning and looking the other way as Hurricane Hipsterbarf wrecks its havoc on the fleeting fadsters before disappearing altogether. For blandness, I’ve realized something: a requirement to have a very successful haul here. Are you ready for it? The big secret? Here it is!
Style. You have to have style. Who would’ve thought? A lackluster top leaving a lot to be desired whilst hanging on the rack makes for a great look when paired with that blazer over there, and accessorized with that bag from the other side of the store. Add in the jeans you were looking at, and you’re set with an eye-​catching outfit.
But I can’t do that. Leggings, shirt, bag, done. There isn’t a lot of matchy-​matchy when it comes to my outfits, I opt for the ‘git ‘er done’ approach.
All that aside, I do enjoy the Metrotown H&M. I find it to be less of a total disaster than other stores, and dare I say it, they’re starting to cater to the less fashionable folk such as myself, with cute shirts and sweaters acceptable to wear solo with leggings. Plus, any store with nice clothes, AND accessories such as bags, jewellry, and bras and undies scores points with me.
H&M is getting there!

H & M is one of those shops I always have to go in.
It’s very hit and miss. There are days where I walk around the shop and find a lot of things I want to try on and there are days where I feel like everything in the store is from the reject pile of every single trend out there.
This really isn’t somewhere I would go to find nice quality pieces. But fun to shop and find inexpensive, trendy items that you fall in love with for the season. There is a lot of stuff so you really need to navigate your way around and look closely if you want to do some serious shopping. There are usually a lot of cute pieces that aren’t so prominently displayed.
I’ve noticed that sizing can be somewhat difficult to find as well. A lot of the times, it seems as though all that’s left are S or XS.
As for customer service… I’ve encountered some friendly sales staff and then the not so friendly ones. It seems the ones who are «managers»? are the unpleasant ones. They seem to be one hanger short of loving their jobs. Oh well.

I has to go back to H&M to exchange an item today because it didn’t fit the recipient.
The transaction was swift and painless. Not too many questions, the staff just asked why, accepted my answer and processed the exchange. Asked me if I needed a bag and was out the door. Nothing extraordinary or a smile at me, but that’s OK. I like to be in and out of the mall as soon as I can most days. Efficient. I like.

H&M is from the land of Ikea. Sweden. The Metrotown location is their newest location for the Greater Vancouver area. Their clothes remind me of Ikea furniture. Budget prices for products that usually don’t last in the long run. Since their clothing is quite trendy, they usually go out of style within one season, so most people don’t really care about the quality of the fabrics and stitching.