Handyman Connection

We hired Nick Jouhari through Handyman Connection and are very glad we did. We wanted a new shower stall in one of our bathrooms (new tile, fixtures, door, paint etc.) and got estimates from 4 different contractors. Nick was the most reasonable (by far in some cases) and performed good quality work. Probably because it is an older house Nick encountered some problems but he persevered, put in the extra work that was involved but stuck to his original estimate-​charging us exactly what he committed to-​and not a penny more. He was professional, neat and tidy; it was a pleasure to deal with him. Unlike some contractors he handled all the material purchases and pickups, which was very convenient. The finished product is terrific and so is Nick. We highly recommend him and would use him again without hesitation.

We hired Handyman Connection in hopes of getting 3 things fixed. Nick, was the handyman they sent:
1) installing a new light fixture
2)installing a bathroom shelf
3) securing a shower handle (aka mixer).
The first 2 services were completed and the complaint remains with the 3^rd service provided. The handyman had used silicon to secure the shower handle to the wall, however, it ended up rendering the unit useless. We were able to turn the shower faucet on and were not able turn the faucet off until we dismantled the shower handle ourselves, leaving an hour and a half of running hot water to waste. We asked to speak with a manager, hoping to have a reconciliation as we had paid for this service. They did arrange a time for a meeting. However, the operations manager met us at the doorway, refused to come in, and stated that there are always customers like us who are trying to take advantage of the company. They stated that their only job was to glue on the shower mixer, and not to make sure it is functioning. I argued that, as a professional handyman, they should have either refused to do the job or advise us that after installing the unit, our shower will not be functional. (To note, the shower was functional before, just the shower handle had fallen off). I hire a professional so that they may be able to fix my problem, and not to create another one. I sincerely hope that they are not doing this to other customers they have as the operations manager made it sound like many customers in their past had made complaints. He refused to even inspect, fix, or refund this issue, stating that the contract is black and white and that «installing the shower handle» did not mean that «it will function». But, in my opinion, isn’t that what you hire a handyman for — so that when they install something, it functions? When I ask to speak to his supervisor, he stated that there is none and so when I ask to speak to the owner, he says there is none because it is a franchise. He continued to refuse to give me any other means of contact or information and stated, «you can try to call our office again». I hope to have this issue resolved and to spare future customers from horrible, complacent, and condescending customer service.