Holiday Inn Express Vancouver-Metrotown

Stayed here for a night. The room was super clean, the bed and pillow was supper soft (in a good way) had an awesome rest. Lovely and helpful staff. But the only problem I had was with the breakfast. It wasn’t all that needed to have more fruit options and also didn’t have any salads but apart from that the hotel is awesome and will recommend it to anyone.

My husband and I made the drive to Vancouver for a weekend getaway. We ended up booking at this hotel because it was one of a few that was available for the weekend we went.
The hotel is conveniently located next door to a mall that is one of the biggest malls in BC (Metropolis at Metrotown) as well as the Metrotown SkyTrain stop (right across the street) — so getting downtown/​waterfront is only about a 20 min ride. If you have a room that is near/​facing the Sky Train, you can hear it as it accelerates. The front desk ladies were very warm and welcoming as we checked in to the hotel. Granted, I didn’t know that they had to pre-​authorize $ 200 CAD onto a credit card, so i guess you want to make sure you don’t give them a card that’s almost maxed out.
The hotel is currently being remodeled. It has a very new and modern look. The room that we stayed in (622) was very nice and clean. The room had a fridge and microwave, so I made a quick pit stop to the Canadian grocery chain inside the mall and grabbed some food to store in the fridge.
The best thing about Holiday Inn is that breakfast is included in your stay!
Overall, we had a comfortable stay at a great price. And because it’s so close to a Sky Train station, we don’t have to take our car downtown, deal with traffic and try to find parking. I wouldn’t mind staying here again!

It’s okay if you need a reasonably priced alternative in Vancouver, since central Vancouver is expensive. Parking is free, as is Wifi (though the Wifi service was notoriously inconsistent), and breakfast is included. The breakfast options are a bit better than many, and the area is large and attractive (though often not large enough to hold everyone during busy times). The location is a bit nowhere unless you want to shop at Metrotown mall, but it is a really easy ride into Central Vancouver on the light rail and that’s a big plus. The construction in the lobby is a pain (and construction dust made the lobby floor slippery, so be careful). Not a lot of restaurant selection in the immediate area, other than the food court at the mall. Pool is small. Room is adequate but feels a bit tight; good quality towels and sheets. I’d stay here again but only if I couldn’t find a decently priced alternative in a better location.

Unexpectedly pleasant hotel despite day time construction. Rooms seemed newly furnished, and the kid liked the automated pancake machine at free breakfast.

After speaking to the Manager ‘Evelyn’ about my experiences, I had suggested firmly they should offer me some sort of compensation for their lack of education on their policy to charge my credit card almost double for the room, then it ‘may’ take up to a week to have those charges reversed?! This is standard policy they say? Really? Well No HIE, it is NOT! Nor is it acceptable for the Manager to agree with me to send me compensation via points or otherwise, then ignore the hassle they put me through!
This is place has terrible, uneducated staff who really do not care about any form of customer services, all lip service — NO ACTION! — STAY AWAY from this place, take the Metro train in Vancouver — stay at The Ramada on W. Pender — Great staff there, accommodating, do NOT play games with charges, more reasonable and avoid running into hassles with this chop shop of a hotel!
As you will note from other reviews, not so long ago, there is a credit card issue scenario & a family being told what they can eat at the breakfast this place services! Who does that? Who over charges your credit card & says its ok with it is our policy?
STAY AWAY FROM THIS SHIT HOLE! — ABSOLUTELY DIABOLIC TREATMENT & THEY HIRE NON PRO’S WHO DON’T HAVE A CLUE ABOUT THE HOTEL BUSINESS!
s t a y = A W A Y !!!

The hotel is clean and next to the huge shopping mall and metro rail. It is one block from the Asian mall where food and groceries are cheap. The breakfast is plentiful and was served earlier than posted hours. Parking was safe since they locked the garage but you can go in & out with a room key. Also since I was a Hilton rewards member they gave us cookies and bottled water at check in. Free coffee in the room and huge tv too.

Pretty well what one expects, solid & a bit above average, & reasonably priced. Had a co-​worker in town last week, about $ 135 with taxes all in. Not overly spacious but decent.
Free underground parking, convenient just off the front desk. Fitness gym & pool too.
Small seating area in lobby.
But only a one-​way street entrance into their lobby if you’re driving, only good if you’re heading west on Central Blvd.
Great location for the tourist who plans to use Skytrain to get around, just less than a minute to cross the street to the station – 20min. or so to DT Van!
But if not & stay in the area, lots of shopping here at the Metrotown & Crytall Malls, plus a few of the anchors nearby, ie. Best Buy, Shoppers, Future Shop, SportChek.

We had a great stay here. The room was bright and clean. We got a double queen room for my little family of four. I was very please with the size of the bathroom. I normally end up in hotels with bathrooms so small you that the door barely clears the toilet, this room didn’t have that problem. The staff was professional. I also liked the security of the parking garage. They close the metal gate like a garage door and one must have a room key or contact the front desk during sleeping hours overnight.
The ONLY reason they failed to earn the fifth star was lack of luggage carts at the very end of our stay! The front desk informed me the ONE cart they have was currently in use by a guest who simple left their luggage here prior to the time for them to get a room. The hotel should have the second cart for situations EXACTLY like this. It’s hard to believe a hotel with this many guest rooms doesn’t have more than one available cart?

We started on a good note — since we had mentioned that it was our 45^th wedding anniversary –they upgraded our room to a King size bed — giving a 5 star rating.
The next day it started going downhill when we received a call from our bank that they have put a hold on our card since it appears there is fraud going on — but in talking to them — for considerable time — we realized the Holiday Inn ran our credit card number twice — apparently at some point realizing their mistake and cancelling one of the charges. We now had to spend some time on the phone with the bank proving all was OK — instead of having an enjoyable day — and this continued until the next day.
When we got back to the hotel, there was a problem with the receipt they were supposed to attach to the bill — it was missing — staple hole still there but no receipt. It took them 2 days to figure this out.
On the last night following other billing issues the sympatric clerk offered to «comp» a movie. We also settled our bill and were told the paid receipt would be under our door in the morning so we could just leave — yes I still haven’t learned and we actually believed her.
Are you getting the idea where this is going — they did not put the bill under the door and she did not «comp» our movie — so we had the movie on our bill — who didn’t see that coming? Finally after explaining the situation — so much for a fast checkout –they removed the movie charge and we hurriedly got out.
The rooms are overall nice but the air condition system has one setting — instant cool LOL. The fan has only a high speed setting which is nice except when it is on the air is blowing right at you.
Also — if you are a light sleeper — the Sky tram runs around every 2 –5 minutes (two way travel so there are a lot of them) and you can hear them all day and into the night.
Next — if you are going into Vancouver — it really is not convenient. Yes the Sky tram is right there and takes you into the heart of town –but for Stanley Park and other attractions, you will go nuts with all the traffic lights between the hotel and downtown.
Finally — knowledgeable people at the desk hah. We asked the lady one morning what is the best way to get to the main road heading north and she replied, «How would I know — I don’t drive». Huh perhaps if customers drove they would realize there are much better choices around.

The hotel was very comfortable and felt nice and modern. Before I booked the room, I’d read other reviews where people said the building was remodeled, but still felt like it was from the 70’s on the inside. I didn’t really get this feeling at all and neither did the girlfriend.
We booked a room with a queen size bed. The room felt a little bit small, but since we only used the room to sleep and were otherwise gone all day, it didn’t really matter. The bed was really comfortable, but what was great was the bathroom. The shower felt great and refreshing and the bathroom had ample space.
Another great thing was the free breakfast. It had lots of variety including Yoplait yogurt, english muffins, freshly made eggs and hash browns, fruit and some other stuff. This was a nice surprise since most free hotel breakfasts just consist of Rice Krispies cereal and warm milk that’s been sitting out. Granted, the quality wasn’t like something you’d get at a real restaurant, but if you want to eat quickly and be on your way, plus not spend a fortune on breakfast, it’s definitely a plus.
I would have given the hotel 4 stars, but it is kind of out in the sticks a little bit. The drive into Vancouver and other touristy spots like Stanley Park isn’t bad at all, but since we were only in town for the weekend, the commute back and forth took up a lot of valuable time. Plus if you get tired in the early evening and want to rest at the hotel for a little bit, it would be a pain in the rear end to drive back to HIE from Vancouver, rest for a little bit, and then drive all the way back to Vancouver. We had planned to do this, but by the time we were feeling rejuvenated again, we didn’t feel like making the long drive back into town and decided to call it a night… kind of a shame when you’re on vacation and want to discover a new city…