Insurance Services Department of London Drugs Th

ZERO STARS! Would’ve been my choice if given the option.
Although I am quite happy with my Autoplan insurance, discounted rate and coverage, I was displeased by «Tracy». She is by far the most incompetent and uncaring person in all British Columbia.
I was importing a car from the US and needed temporary insurance to bring the car into Canada for inspection. I waited 10 minutes for Tracy to finish assisting another customer, then she greeted me. She said that my request was complicated and asked to assist another customer behind me. I then waited 20 more minutes before she assisted me again. She said she couldn’t give me the insurance until she saw my original title and told me to return. Wasted my time.
I (stupidly) returned and purchased the temporary insurance.
I returned a week later (after the car passed the inspection) and wanted to get insurance. I bought all the necessary paperwork, but Tracy didn’t know what to do. She could’nt find the VIN # in her database. She called the border services for assistance, she kept helping other customers and made me wait. I asked Tracy if she knew what she was doing, she said yes. But I didn’t believe her. She kept pulling out rule books and trying to figure out which forms she needed. After 2 hours of wasted time, I told her that this process is taking a long time and I feel we are going nowhere. She then told me to go contact the border offices and the british columbia tax franchise for additional paperwork.
I left and went to another Autoplan. Within 15 minutes, I had license plates! The other person (at a different location) was knowledgeable and fast. Apparently, imported cars do not have their VIN #‘s in the Canadian ICBC database, A tax-​free form can be used to bypass taxes (which was given to me) and Tracy was just incompetent.
As I returned to London Drugs later that week, Tracy saw me and she immediately pointed me out to another employee working with her. I saw their stares as I walked by. I don’t know what she said, but screw her! She’s the idiot.
If you need help with your auto insurance, go somewhere else. If you need to go to this location, just make sure you’re not serviced by Tracy.