Internet Lightspeed Communications

We just switched over to Lightspeed. My friend has been using them for 2 months and recommended I do so. You get unlimited internet on cable for $ 45 a month compared to the same from Shaw for $ 75. The also offer ADSL Services with similar rates.
I live on Bowen and work from home so rely heavily on the internet. It took about 11 days to get service. Shaw was playing games with LS as can be expected, however LS staff were very professional and friendly each time I called.
I switched over on Saturday, 14 March 2015, it was literally a plug and play, picked up the modem at the Post Office and switch the modem out and I was in business, it was seamless with zero issues.
Speeds have been as good as cable with what Shaw was, they basically using the same infrastructure so I expect the service to be as reliable as Shaw is.
Shaw was great and I have been a Shaw customer for over 14 years, however they still don’t offer unlimited bandwidth, with services like Netflix and Gaming, capped internet is so yesterday and Shaw needs to wake up and start offering it. The only reason I switched was because Shaw is still capped, else I may not have switched. Also I save $ 30 a month by using LS, so two very good incentives to move over.
Lightspeed is highly recommended and I will report back how the service has been treating me over the next few months and next year.
Regards,

I initially had some issues with Lightspeed regarding the speed of my connection and customer service. However, once I got in touch with Chris he was able to sort things out with me to my satisfaction and now I am very happy with both the price and service. I would recommend most people to use their ADSL service vs the cable service as currently the cable speeds do seem to fluctuate but Lightspeed is working on the issue.

Installed cable internet from Lightspeed. Switched from Shaw. It was supposed to be a few minutes to an hour downtime while they switched. (I think the following problems were Shaw’s fault and not directly Lightspeed’s) 12 days later (after they disconnected my Shaw internet), I finally got connected. It may have been Shaw that made a mistake with my connection, but all Lightspeed could do for two weeks was say, «We’ve emailed Shaw and they have opened a ticket». Basically, Shaw controls everything for the connection and Lightspeed can’t do any diagnosis of the connection. So, if Shaw screws up, Lightspeed can only open a ticket with Shaw, and Shaw will fix it in their sweet old time. 12 days in my case.
I made my complaints (frequently) but I was offered absolutely nothing from Lightspeed as compensation for the nearly 2 weeks of downtime.
That said, it seems to work right now and the service is fast and stable. I hope it stays that way because they cost much less, and I don’t have to bundle services. I will rant here some more if I experience more problems, but if I don’t, it is very likely that the service is doing fine and I’ve forgotten to follow up.
Unfortunately, there are very few, if any, alternatives to Telus and Shaw if you don’t live in a new downtown condo.
If you make the switch … good luck. And post here, good or bad.
UPDATE (June 2014): I’m still with Lightspeed and Dolphintel. The service has been as consistent as Shaw was (once it was finally connected), but the costs are way lower. I like the way my phone messages go to my email, so I know I have a missed call even when I’m not home. I also upgraded the speed of my internet to 25Mbps. I can stream Netflix and shows from the networks at the same time. I often get up to 2MB/​s (about 16Mbps) throughput, so the speed isn’t too bad.
So, as far as I can tell, once set up the service is basically the same as Shaw. I’ve increased my rating to 4 stars (from 3), since I’ve had good service for over a year now.
UPDATE (Feb 2016): I’m still with Lightspeed & Dophintel. Service has been solid the past 2 years. However, I needed a hardware reset on my side once or twice, and one time Shaw cut off my line without notifying Lightspeed when my tenant moved out and cancelled their cable, but Lightspeed solved this for me. Since then it has been fine.
My invoice has stayed the same ever since I increased my speed to 25Mbps, and there have been no other changes to the price I pay since I started with Lightspeed about 3 years ago. My total invoice for internet, VOIP phone, network access fee and taxes is less than $ 51/​month. Their standard prices may have gone up a little since I signed up, but they are still way less than Shaw or Telus, and they don’t bump up the prices every 6 months. I might bump the review up to 5 stars the next time I update in a year or two if I haven’t had any issues.

I have had some customer service issues with lightspeed but frankly I would do anything to escape the monopoly of the big ²⁄₃ service providers. They did everything they said they would do and their internet works great. You may like me have a few customer service issues along the way but if you have time for that, go for it. I have never had any issues with their product and it’s worth supporting a small business with a good product vs some huge corporation that charges ridiculous fees, long contracts and makes you get TV and phone tie-​ins to justify the price.