Kingsway Medical & Travel Clinic

What I like:
— close to metrotown
— see multiple doctors
— if you want to see a specialist or do physio, they’ll print out a referral no problem. My previous doctor would get me to do other tests and try different meds (that didn’t work) rather than send me to a specialist
— I can get a prescription for any of the previous meds I was taking; I don’t get questioned
— it opens late. I believe some nights they close at 8 or 9pm.
What I hate:
— If my appointment is at 3:50pm, they wouldn’t get to me until about 4:45pm. I don’t recall ever waiting 30 mins or less. In comparison — with my previous family doc, wait times were usually 20 mins or less.
— Dr Eddie Wong does treat the clinic like an assembly line. He was already rushing me out before I even brought up my X-​ray report
— if you want to see Eddie Wong you often have to book 1 – 2 weeks in advance. So if you’re sick and want to see him in 1 – 2 days? Not happening!
— I don’t hate the receptionists but they don’t look like they enjoy their jobs, so it’s rare to get friendly customer service from them
What I recommend people do is bring reading material while you wait. I’ve finished quite a few books, articles, and videos that way!

Great clinic. Dr. Kim Chen is the greatest doctor I have ever come across. I have lived and travelled in different countries, seen many doctors, but there is only one that stands out and that is Dr. Kim Chen. Wonderful doctor is an understatement.

Dr. Tien and Dr. Man are nice and caring. I saw Dr. Wong once and would never see him again. The receptionists are very nice.

My file was transferred to this clinic after Dr. John Paul Ng retired. You couldn’t ask for more in a doctor than Dr. Ng as took all the time in the world to address your problems on top of being highly skilled. He also made house calls and was a surgeon.
This is a nice place. The good thing is that you get a choice of doctor’s to see. Receptionists are generally professional and kind. Dr. Kim Chen is outstanding. He’s young and understands modern medicine. Dr. Teri Tien saw me when he was away and she snapped at me; probably because she was super stressed and new at the practice. She left the room as I was talking. Dr. Eddie Wong is a different story. He treats the clinic like an assembly line and is not understanding of patients.
+ close to Metrotown and all it’s pharmacies.
+ young doctor’s leave’s this place with room to grow.
+ kind receptionists
+ state of the art software. No more paper.
— Dr. Kwong detracts from the place.
— place looks a little run down.
— they generally have a time limit on each patient. It can get rushed where the doctor’s will shoo you out the door in the middle of talking.