Mobile Zone

I took my phone into Mobile Zone at Lougheed Mall to have it repaired. After paying $ 150, it stopped working after just 2 days. I brought it back to the store, but was advised that they DO NOT guarantee their work and state there are no refunds on any sales or repairs.
After speaking to the manager, he relented and advised me that if I brought the phone in to the store, they would look at it. The following day, I received a call from the manager who advised they had corrected the issue and it was working again… and that there was an additional $ 35 charge. When I voiced my objection, he stated that if I was not willing to pay, he would undo the repair and return it to the original state before I brought it in. Rather than risk any damage he might cause to the phone, we paid the charge.
Needless to say, this is a business to be avoided.

I bought a brand new Blackberry at the Telus store in Lougheed Town Centre and took it around the corner to Mobile Zone (on the recommendation of the guy at Telus) to get it unlocked to use with my current provider.
The guy charged me $ 35 for the unlocking, which is way more than I was expecting, considering I paid $ 25 to Foreign Electronics a couple of years ago for another phone. But I needed a screen protector put on it as well (which he wanted $ 15 for!), so somehow it came out to $ 44 and change on debit after discount and tax.
I didn’t realize that all they do is enter your IMEI number into a website generator and then it emails you the unlock code to enter yourself. Why the hell am I paying you when I can do this myself at home? But anyway, I paid and left with my phone, brand new screen protector, and awaiting my unlock code email.
I got on the skytrain and looked at my shiny new toy, only to see all kinds of air bubbles under the screen protector. Like, what?! I just paid you to do this and you couldn’t even make sure there were no air bubbles??? I watched this guy playing with scotch tape for a while, trying to get all the dust out (I guess?), but I don’t think he cleaned the screen properly before he put the plastic on top. It looked like he was using the same dirty piece of cloth/​tissue to wipe my phone off that he had been using all day/​week? It wasn’t very sanitary. I use a cloth chamois to clean any electronics screens so it doesn’t scratch or leave behind greasy fingerprint smudges. This guy left his greasy prints all over the phone (not just the screen) and handed it back to me. Like, gross.
Anyway, I ended up getting my unlock code email this morning (he did say it could take up to 24 hours), and it worked, so that’s good. But the dirty/​dusty screen protector is kind of pissing me off cuz now I might have to get someone else to take it off and redo it with a new one, and I’m losing money. I don’t feel like going all the way back to Lougheed mall to get this guy to replace it. So, grr.
There ya go. I DO NOT recommend Mobile Zone for any cell phone services.