Sears

I have no idea what is going on with Sears. I used to go there because they carried good quality products, and usually had some good sales on. I went shopping there last week after having not been there for awhile. The sales staff were all pleasant as they usually are, however I noticed that a lot of their clothing has seriously gone down hill in terms of quality but not price. For example they were selling counterfeit Levis right next to real Levis but for the same price. WTF. The quality of the bras also seems to have taken a hit. Maybe I’m wrong about this, but I swear they used to carry some quality brands. Now 90% of that section is their in house brand which is very cheaply made and not worth the price.
I really hate to rag on Sears this way, but I’ve been shopping there since I was a kid and it’s very disappointing to see the direction they are going. I doubt they will last much longer if they keep sacrificing quality for their bottom line.

I bought a queen size bed, delivery was scheduled between 8 – 12. no one showed up. I called at 12:30 they said the delivery truck was behind schedule by three hours and when the truck finally showed up the guys were rushed and rude. they insisted they did not have a frame for the box spring, I insisted they did. They looked on the truck and it was there. They insisted they were not to assemble it, although had the bill with assembly on it.
They were yelling and mad at me. When I called customer service to complain they said they could only send me a $ 20 gift card. who cares about $ 20. I felt violated and upset. Sears does not care about their customers

The only store at Brentwood with 3 floors. The top is the home décor. The middle is clothing and the bottom is all appliances.
Good quality service and all if you are looking forward to decorate your home.

Sears to me is so 90’s. Their brands and styles basically are for people that are 50+. My mom likes to browse there but I rarely find anything that interests me. They do have the cosmetic section with make-​up and perfume, watches, jewelry, accessories, men’s and women’s section. Sometimes they have have an additional 40% off if you use their sears credit card. Service is usually ok. This Sears is located at Brentwood Mall. Parking available in mall parking lot.

Ha! I love how all the 1 star reviews are being «flagged». There’s a reason this place sucks and i know why… I used to work there. The staff are treated soooo badly by management that the morale is beyond low. Management are constantly telling the workers to «not worry about customer service just get those rapid credits (getting customers to open Sears credit cards). The people who get the most rapid credits get the most hours.
At Christmas time instead of upping the hours for the experienced staff, they hire young, temporary staff who know next to nothing and give them the same amount of hours in order to save on payroll.
THIS is why the service sucks so bad at Sears.

Bought a stacking washer/​dryer unit at Sears in Dec. 2011.
It worked until 2 weeks ago, when the dryer heat stopped heating.
I called, the first appointment available was 4 days later.
I was asked to wait for a window of time 12pm to 430 pm.
Man showed up that day at 4:30 pm, spent 2 minutes checking,
then said, «yep, it needs a heating element». The Sears guy then said he was using a loaner truck and did not have the part. No further contact,
so we called on the following Monday, now 7 days after first call.
After a run around on the phone, I was booked again for an appointment 4 days after this, now 8 days in total without a dryer.
THE SERVICE PERSON DID NOT SHOW UP. I waited 4.5 hours, as instructed, nobody showed to fix the dryer, under warranty, that we paid extra for at point of purchase. Unbelievably bad form.
I called, now very animated. We have a family, there is laundry, as one would expect, that needs to be done. I was put on hold and was then told that now I’m booked for the 12^th, 6 days later. A total of 14 days without a dryer. I spoke to several people on the phone, I was told to read the fine print on my warranty. I would not have known any of this if I didn’t call to ask what happened. Who operates this way? Sears Service does.
I am not happy with Sears. A total of 9 hours spent waiting for nothing.
I bought a warranty, paid a premium, it should be honored, not brushed off. It appears that they made an appearance and then warehoused me until they see fit to do the repair, if they ever come. Not what I expected from a major international retailer. I will not be buying ANYTHING from Sears again. I urge you to think long and hard about buying appliances or anything else at Sears.
You can expect them to waste your time, deny an issue, then run you around if they choose to communicate with you at all.
It would not surprise me to see them be the next formerly large retailer to go under, with customer service like this.
Forgot to mention that I went on youtube, looked up my dryer, saw a tutorial,
at about the 2 week marjk, had enough,
Found the parts locally, not at sears, as it is a samsung, rebadged as a sears.
Took me 15 minutes to repair it. Issue solved. I am not a repair tech, but can follow easy online tutorials. Worked great, still does. Very easy job, used only a small screwdriver.
I then called sears and told them what I did. Wow!
I was looking for reimbursement for my time and the part ($ 162 for the part).
Reasonable? Not to Sears. I was told that my warranty was now void and they have no further obligation to me, as I opened up the machine. No recourse or goodwill for the time or the part.
Never, never, ever going to buy from Sears again. Worst people ever.

I went into buy a birthday present for a 2 year old. I found a cute little book on clearance for $ 3, then went over to the clearance dress section and found a dress that used to be $ 40 regular and on sale now for $ 20. I paid for them, got a gift receipt and left.
When I showed the dress to my friend I noticed 3 giant torn spots on the back of the dress in the fabric, so I went back to the counter to return the dress and to have the book re rang so I could get a separate gift receipt for the book. The lady at the desk told me she would void the original transaction without having to swipe my card, which is fine except that she wouldn’t give me back my receipts. When I asked if I would get a copy of the void transaction she said no.
I told her that I trust her, and that I trust that she did it — but knowing how OLD and ghetto Sears’ computer system is I wanted something on paper to refer to in case the refund didn’t process. She refused to give me something and kept saying that the transaction was done and I don’t need to worry. I told her I wanted her to go photocopy the receipts for me. Correct me if I’m wrong but is it not standard operating procedure to provide paperwork for proof of purchase AND proof of refund. EVEN if it’s a voided transaction. I used to work in retail for many years (high end) and we had multiple copies of any receipt if the transaction was complicated.
Sears you are a dying company here in Canada so step up your service and step up your processes. No matter how good a deal is if the service is sh*t I still leave annoyed.

In contrast to what others have said, I’ve found the service here to be up to par! Was looking for a solid pair or waterproof boots and the person helping me was more than accomodating! She really went out of her way to make sure I got the best fit and boot for what I needed it for.

I had only heard about this company and its negatives reviews unfortunately now I’m the victim have experienced it. They had the worst, most unprofessional group of 3^rd delivery drivers who are rude, have no solutions, do not know how to do their job. I purchased a brand new washer dryer from this location in early November. First there was a back order on washer because which the delivery did not happen until mid December ! Then as I used the machine it leaked water all into my condo. It took me another 2 weeks to have a sears technician to show up in my house to look at the problem. The liquid dispenser cup had a hole. Like wow ! Where were the quality control inspectors ??? Then sears agreed to replace me with a new washer but had a delay for 3 weeks. Finally this morning it arrives and guess what the drivers did not have a new stacking kit to install my washer so they decide to just drop off the new one and take away the old one have asked to call the office to make another appointment for them to come back to install … Are you kidding me ??? Apparently the sears store was suppose to give me a new which nobody did is what the delivery guys are claiming … It has been a nightmare to deal with this company …

Love their washrooms on the basement level, it’s quite discreet as well as well-​lit and spacious ;)
Best place to park is not at the main entrance of the mall but on the east entrance where it’s ground level to the furniture section when you first walk in. That’s the easy in and out unless you want to go in circles by the CIBC and the Skytrain commuters walking all over the lot.
Not keen on the men’s wear upstairs but really, Sears is better at its appliances than fashion. And don’t forget their vacuums too. Used their duct cleaning services decades ago, which reminds me…

Better than the Metrotown location in terms of layout but not by much. I get more customer service attention here than in the Metrotown location, however, that is not saying much either. I came here ’cause they had a mad sale on mismatched throw pillows.

Worst in-​store and telephone customer service I have ever experienced.
Called the store with a complaint. Woman was disrespectful and connected me to someone else. She too was disrespectful and after not helping me with my problem she proceeded to attempt to sell me other stuff. Seriously Sears?

I often visit this Sears because my office is closeby. Most of the staff there has been pretty good. The people in the appliance section really took along time to explain everything to me. I did end up purchasing their fridge and range. The staff in the bedding department and shoe section are very helpful as well. I often buy shoes and home interior stuff from here.
Woman in the Jewellery/​Watch section is rude and arrogant and surprised even the other staff by her attitude. I will never be buying from her — ever.
But other than her, I’ve had good experiences and purchases from here.

My wife makes a sport of shopping. Clothing at sears always go on sale. If you like the style buy early at a higher price. If you can wait it will go on sale later but you risk a smaller selection. Staff are always great & helpful. They will always give you price adjustments within their guidelines. I had to laugh b/​c my wife ended up w a huge stack of receipts for a single item. Thats how accomadating sears is. If you take the time keep your tags & receipts you can get stuff for a very good price. Thats if you like to shop like my wife does.

It is really hard to say anything about Sears, but in Brentwood mall, when the other department store is Zellers, I guess you need one of these to pick up on all the stuff that the other places in this mall do not sell. I come here from time to time to look at the bigger ticket items, and I’m not talking about electronics (as you could go to London Drugs to see the big TV’s). They have washers, drawers, stove tops, those big things that no one else in this mall carries, and for a lack of having a ‘Bay’ store anywhere near this place (as I think the closest is either Metrotown or Lougheed Mall) they are situated in a great place.
The store has 3 floors, even though the mall only has two floors, and the layout is very clean, with the isles having tons of walking space. The upstairs of this store carries many higher end kitchen items and small appliances, and the main (middle) floor is the same as the rest of the big box department stores, with your big make-​up counters and a selection of dress clothes.
When I’m looking for other things, I may come here, but still out of all the ‘Sears’ locations, downtown is still where to go!

Oh Sears. First I hated you when I was a child and you weren’t Eatons (where my Daddy worked).
Now I hate you because you are Sears. And you aren’t even the Sears I hated when I was a child. You’ve changed. You’ve farmed out your various departments to other companies. Customer Service? That’s a joke. Your policies with regards to inventory for online purchases? Annoying, and a Rip-​Off.
Walking into or near a Sears store is difficult for me, impossible for some. Sears, Please stop perfume-​bombing the world with your expensive perfume department. Perhaps if you got rid of this toxic welcome mat, more people would enter your store.

I’d always written off Sears as my grandparents’ department store — kind of dowdy but serviceable. But I have to say, on a recent trip to buy some new jeans, I was pleasantly surprised at how clean and well laid-​out the place was, unlike The Bay, which now is the one that seems a little unkempt.
The store at Brentwood is one of the larger of the suburban-​mall Sears, with three floors instead of two. Sears also has pretty frequent sales, which means that whatever you want to get should be 40% off at some point.
Anyway, I’m sure that for some people this would be a bonus, but Brentwood Mall sees fit to situate it’s children’s play area right outside of Sears’ makeup and ladies wear departments. So, while trying to buy a tube of designer lipstick and a pair of Levis, I had to endure the constant screams of children. It’s not at all relaxing to listen to sounds you didn’t know a human being could make.