The Bay Optical

I had a really good experience here. It’s easy to overlook TBO due to the fact that they don’t heavily advertise. TBO has a wide selection of frames, I found the staff pretty helpful and the price was extremely reasonable (I paid 293 for Hugo Boss prescription eyeglasses). My glasses were ready in 5 days and I have had no issues with them.

If I could give them less than one star, I would. Horrible service, incompetent staff. Really really bad. They need to clean house.

I was a customer at The Bay Optical for about 3 years. Initially, I went to the optometrist at this store because they were not going to charge me an extra $ 25 for a contacts fitting. The first two years were great — the optometrist was very thorough and did not pull games with me in terms of extra charges, etc. This year, the optometrist (Dr. Kim) and staff at this location has changed. I was initially promised that they would not charge me the $ 25 contacts fitting, but when I went to pick up my prescription a week after the exam, they would not give me the prescription without the fitting fee (this was in addition to the $ 79 exam charge)! I told the staff that I am refusing to accept an additional charge for simply picking up my prescription and they told me that the doctor would call me about my concern. The optometrist called me once while I was away from my phone and did not attempt to call me again (after 1 week) — never left a message, etc. When I complained to the staff once again, they were extremely rude, but apologized later (one of the staff kept complaining to me that she was overworked). Finally, I remembered that the prescription details were on the container that my contacts came in.
Needless to say, this once loyal customer will never go back.