The UPS Store

Just about the worst customer service ever. I will never choose to go there again. I was forced by a delivery — I won’t make that mistake again. No words can adequately describe the frustration in dealing with UPS and the staff at this location.

I’ve come to despise UPS. Plain and simple. This location specifically.
My roommates and I order from Amazon regularly and, unfortunately, you cannot request which delivery company is to be used (believe me, we’ve asked) so we’ve been stuck with UPS many different times and out of the 3 of us, we’ve NEVER had a positive experience with them.
With this store particularly the staff have been rude, snarky and sarcastic to me. They NEVER know what they’re talking about. They’ve told me that my notices are from 3 weeks ago so they didn’t have it, or that I came in to early and they didn’t have yet, or they’ve read the date wrong on the notification and they didn’t have it — each and every time they did, in fact, have the package, because I’ve had to go look myself every time I go there. They don’t even know their own filing system for packages and I’ve had to search for my own package on their shelves. One time the lady had me moving boxes for her because she said she wasn’t able (to get at boxes that weren’t even mine) and were quite heavy. Hello? If I had been injured while doing that, I could have sued you. They’ve also almost given me the wrong package. It’s endless.
They’re rude and embarrassingly unprofessional.
UPS itself has been a joke. I never know where my packages are, they’ve given me wrong information so many times, I’ve gone out to Richmond pointlessly twice now, they are extremely inconsistent with their process.
It’s all a joke.