Arpi’s Industries Ltd

I’m extremely happy with the service and rates I got from Arpi’s. Its good to know there is a reputable and outstanding company for future heating and cooling (and plumbing) needs. A company that’s been around for this long, must know what they’re doing!

They are a solid heating & plumbing outfit who have been around forever. I first started using them many years ago to service my furnace since they were referred to me by Lennox. I have since used them for a new Hot water tank install and annual furnace maintenance. Their staff are knowledgeable, friendly and pricing fair and right where you would expect with no upsells or unnecessary repairs quoted.

After posting my initial review, Arpi’s got in touch with me within a few hours to explain to me why some of the issues occurred, to apologize for the issues and to refund me 50% of what i paid for the job. After this I have gained more respect got Arpi’s and see now that they take customer service seriously. I will definitely consider using Arpi’s again in the future.

I recently had an issue with my hot water heater (Pilot light wouldn’t stay lit). As a relatively new home owner, this was the first repair I was having to arrange and it was a bit stressful.
I had called around to several other places to see if I could get a quick repair. I didn’t receive a call back from many of them and the one or two that I did didn’t have appointments for 4 – 5 days (not good when you don’t have hot water!)
Enter Arpi’s. They told me they could have someone over in 1 – 3 hours. And they did! The dispatcher also called to tell me closer to arrival time that the tech was on his way.
The technician was friendly and got straight to work. He told me it was doubtful my older hot water heater could be repaired but he’d do his best (he explained parts aren’t made for that brand and model any more in most cases and they are proprietary). He said he’d do his best though. Lucky for me, he was able to fix it!
He also inspected the tank and told me I will need to think about buying on in the next year or so which was helpful. He suggested a model that would be perfect for my home but wasn’t pushy about it. He write it down so I’d have the name of it when I was ready to buy.
I’m really happy with the service I received and the rates I paid. Its good to know I now know of a responsive company I can trust for future heating and cooling (and plumbing) needs.

Don’t even bother. They won’t call you back and when they finally came to fix my furnace the technician had no clue what he was doing and tried to tells that my furnace was too old to fix when in reality it is only two years old. He said he had to come back tomorrow to try and fix it and now I am sitting here in a cold house.

We had them come out to unplug our dryer vent that happens to vent to the roof — which they were aware of beforehand. They charged me $ 200 for a bunch of nothing. The warning came back on my dryer the next month. Apparently they tried to blow it out from the dryer vent inside the house and didn’t think that it may be clogged up on the roof. Alberta Furnace Cleaning came out and did the job right by actually going on top of the roof and cleared a huge blockage. We were lucky we didn’t have a fire because of Arpi’s shoddy job. AB Furnace Cleaning was professional and friendly completed the job on a Saturday! They also were half the price!

My furnace died during the night right in the middle of a cold spell. Trying to find someone that could look at it, I called a few places. Arpi’s was the only one who called me back shortly and could give me an estimate on when they could arrive. They came first thing in the morning and we’re able to replace my fan motor right away. I’m very happy with the service I’ve received today.

Woke up earlier this week to a cold house and a furnace in need of a new blower motor. After calling a couple of independent repair places, I called Arpi’s to compare. I was quite surprised to hear their estimate come in over $ 100 less than anything else I had found, and was pleasantly surprised to see how upfront they were about the charges (though charging by a job rate, rather than hourly).
Made an appointment for between 12 and 2 that afternoon and got a call at about 1:45 saying that they would be there in 15 minutes. While this was right at the end of the window that they gave me, it’s still better than some other places I’ve dealt with, and compared to the cable or telephone company, a two hour appointment window is pretty darn good.
The technician (actually 2) showed up, had a look at the unit, confirmed what I had suspected and went out to the truck to grab the new parts. Other then giving me a flyer for a duct cleaning special and mentioning that there was a more expensive, though more energy efficient, motor option I didn’t get any hard sell for upgrades or other services. The work was done in under an hour (mind you with two people on site).
They pointed out a couple other things that I might want to get done: a couple easy DIY things I could do myself, and only one minor plumbing issue that might lead to a sale for them.
In the end, the final cost was about $ 25 more than what I have been quoted on the phone, but still over $ 100 better than I’d heard from anyone else.
Now I’m sure there are probably better deals out there if you take your time to shop around, or if you know what guy who knows a guy. But all-​in-​all Arpi’s turned out to be easy to book and work with, and I think charged a fair price.

Had them come out when the furnace quit working on Christmas night and very cold temperatures. They charged $ 250 for the emergency call for the diagnostic and good on them for coming out! We have no problem paying for the emergency call. But the $ 14 part they installed for $ 200 and the $ 120 part installed for $ 414 is unreasonable and excessive to say the least! Technician was there for just over an hour. Merry Christmas Arpi’s! We appreciate the work but way overpriced! Fixed the problem but just under a thousand dollars!

I used these guys for the first time when my furnace started acting up. I call them because they’d installed the furnace originally. I was extremely pleased with both the service (excellent) and the price (reasonable /​competitive). They actually showed up when they said they would. How often does THAT happen anymore?

A colleague recommended ARPI’s to me when I decided to deal with my kitchen sink leak. «They’re not cheap, but they are quick and efficient,» was what she told me. She was bang on in her assessment.
When I called them, they quickly fit me in for the following morning. They called in the morning to say that a plumber was on his way and would arrive within 30 minutes. Simon the happy plumber did indeed arrive within that time frame.
Simon was friendly and kept his promises. When he had to go back to HQ to pick up parts, he promised to return within 45 minutes. He returned within 40 minutes. He had to cut out part of my ceiling on the lower level to find the leak but he did so in a way that it would be easy to repair. Once he replaced the cracked pipe and sealed it, it was good to go. No more fear of having water spew out of my lower level light fixture each time I washed the dishes above in the kitchen.
All in all, I think he was on the job for 3.5 hours (including travel time). People warned me that I’d be paying around $ 500 for a plumber. These were also the same people who said it’s better to pay more for a good plumber. I was happy that the bill came to $ 389.