Bank of Montreal

Bill Cosby once said «I don’t know the key to success, but the key to failure is trying to please everybody.» I believe he’s really spot on with this and I sometimes sympathize with the customer service side of my bank.
I once was in line with a lady who was visually perturbed by a 6 person line-​up of which we were number 5 & 6. Under her breathe she was spouting obscenities at how slow the line was moving. It was moving slow, but it wasn’t like the tellers were sitting around zoning out. They were helping customers and sometimes that takes time.
I tried to lighten the situation by engaging her in discussion and found out she needed to cash-​in her pay cheque and get $ 1500 of legal tender out of her account. My first thoughts were who the heck carries that much money these days and secondly why not use the bank machine, (though she would need to visit a bank machine on two days or request a higher daily limit ceiling) a cheque or a credit card. But she was adamant that the bank, and not physics, was keeping her from executing what she desired as an outcome in her head. It’s great to have a plan, but is it the right one to carry out a vision of no hassle access to your funds. Is a reassessment in order? Perhaps!
But I digress! I have always had great service here. The tellers are competent, efficient and personable. One time they gave me a number of cheques (200) without charge. I was inquiring about how much cheques would cost so that I could pay my rent and the teller took it upon herself to offer free ones.
Don’t get me wrong, I am not a real fan of banks in general. However, when it comes to customer service this branch is usually on.

Lately I’ve been running a lot of errands downtown Calgary and the last thing on my ‘TO DO’ list was to pay some bills at a Bank of Montréal. The one nearest to me at the time was the Main Branch in downtown Calgary. I had never been tere before, and let me tell you, if I can help it, this will be the ONLY location I’ll ever deal with again!
Mona greeted me with a genuine smile. She asked me what I needed done and was an absolute delight to deal with. She helped me with all my bills and even told me a couple of different alternatives I can use in the future.
Plus what was amazing is that she had me out of there in record time!!!
I am seldom this impressed with the banks in our city, but let me tell you, this BMO has got it made!
A big thanks to Mona and to the entire crew over there!
Keep up the great work!