Boston Pizza

Okay here we go. I used to love this place. They had two pool tables once upon a time. But my bad review tonight doesn’t have to do with pool tables, or the food (always tasty), or the service (sort of, I will elaborate).
After entering the lounge restaurant and choosing my seat as I have done many times before this I was told by a very weird lounge server to leave and sit in the restaurant side because I had a small piece of scotch tape covering a small crack on my valid Alberta government issued drivers license. After I also provided my social insurance card (a perfectly acceptable secondary piece of ID), I was once again told to sit in the dining room.
For kickers we weren’t even there for beer or wine, just a usual pasta Tuesday. Clearly, I was embarassed. Especially because I was with my girlfriend. Luckily she still loves me.
Believe it or not, we stayed and ate in the dining room cuz my girl was hungry. And whatever Lola wants Lola gets.
Just not too happy with the lack of explanation as well as the embarrassment after being a loyal customer for years.
If it wasn’t for the dining room servers good attitude (thank you Christie) I think I would have not tipped, a first for me, one who is also in the industry. The first server was weird.
Ps I’m 24 and I have bartended for years — I’m not some fresh 18 year old booze hound.

My son and I have been here about 4 times over the past year. Our experiences in the past have ranged from okay to best I’ve had in a long time, but last night was not good.
We noticed that this place wasn’t busy for a friday night. Usually there is a line up. We got a table and another fresh, new face was there to take our order.
When the pizza arrived, it was only luke warm, and my son commented that it looked like whoever made it was obviously in a hurry. Probably 2″ of bare crust in some spots. When we picked up the stacked 3 plates the waitress had left, the bottom two had bits of other people’s food still sticking to them, and were covered with cold dishwater.
The waitress had disappeared, so we sat there for 5 minutes, and then asked another waiter working the next table if he could find our waitress. He asked who that was. I pointed to her hiding behind a partition in the restaurant, and he went to tell her we needed attention. She then worked on the computer back there another 2 or 3 minutes before coming over.
When we showed her the mess on the plates, she said «ohh, Gross» and took them away and brought new, wet ones, back. At least they appeared to have been washed. She then went away for another 20 minutes before coming back to see if anything else was okay. During that time, I had helped myself to their cutlery drawer to get myself and my son missing knives.
When the bill arrived, two large pizzas and two sodas came to over a hundred bucks with tip. We’re done with Boston, and particularly this one.
Obviously their boss need to spend more time running his restaurants, and less time on «Dragons Den». These kids are trying, and I still left her a 15% tip, but if you have high turnover, you need to have a much more substantial training program than what I see here.
Training is the key to consistency, and the lack of it is what you’re seeing in the other reviews.
So, if you are in for a relatively expensive adventure, be their guest…

I had ordered catering for an event at my office by placing an order online with Boston Pizza, 2 days before the event was scheduled. We got a call an hour before the food was supposed to be delivered from someone at this location saying they couldn’t place the order for us. When I was placing my order online, the web site selected this restaurant as the closest location given our address. I am new to Calgary so I trusted that the web site was correct. When the restaurant called, they said they were not the closest BP and therefore could not help us at all. We were an hour away from when our food was supposed to be ordered so we had to scramble to find another place that could make us food in 45 minutes or less. I was not impressed at how they didn’t want to help or provide an alternate solution. Don’t you want people’s business? I am in charge of catering for my huge company and I will not order from BP unless the world freezes over!

Went here on Mother’s day and it was pretty good. The staff were very friendly. Had the veggie burger (which is really good btw). Only bad thing was they did put these weird onions on it … like instead of the nice crunchy larger cut red onion slices …it was like a mush of chewy grossness that was impossible to chew. haha it like was actually really gross. please fix your onions lol. other than that it was good.

Pretty good food, but very expensive.

I like the menus and specials Boston Pizza puts together and have never had an issue with BP food wherever I’ve gone. This location has a ton of parking, is close to Sarcee & Richmond for easy access and while steady, the traffic flowing so there is rarely a wait.
But the service at this location can be touch-​and-​go. I have always found staff to be friendly but inattentive at times. That said, not enough to keep me from coming back because more often than not I leave with a full stomach, emptier wallet and I’m happy with my choice.

BP… had a mixed crew tonight for a dinner out without waiting for a seat so it was BP. First time at this location and was pleasantly surprised — the interior had been reno’d and was light inside from the large windows wrapped all around the dining room.
For a chain I would have to state that the menu is solid… there is something for everyone. The server, named Joanna, was prompt and genuinely friendly with all at the table. Food arrived as ordered along with being hot and ready to eat.
In chain restaurants, the servers make all the difference as the food is and caters to the masses of taste. Parking was readily available and seating was prompt at the start.
I would return.

Last night, some friends and I spent about 4 hours at the Richmond Road Boston Pizza having dinner, drinks, and shooting some pool. In fact, my friend who volunteered to pay for the evening racked up a bill of over $ 430. With that kind of tab, you’d think we would have recieved better service.
Firstly, it took more than 15 minutes after we came in and sat down before we were even met by our first employee, to get menus and drinks (at which point our table still hadn’t been wiped down from the last people sitting at it, which is surprising given that it wasn’t that busy — it was a Tuesday night, after all.) Once they gave us the menus and took the drink orders it was another 20 minutes or so before the drinks came (and there were only 4 of us at this point, so it’s not like it was a tall order) and it was at THIS POINT that one of the people I was sitting with had to ask for the table to be wiped. Not the best first impression.
Once we got the food, everything was pretty much as expected. Really, if you’ve eaten in one Boston Pizza, you know what to expect… but, after everyone had finished eating and was waiting to get the rest boxed up to take with us, we were stuck waiting again… for over an hour. The rest of the night, we didn’t even get any real service — anybody who wanted a drink had to go to the bar to get it (which, when at points we were one of only two groups in the entire lounge area, isn’t a great sign.)
All in all, I was pretty unimpressed, and the two servers we DID deal with seemed rather surly and disinterested (one was downright rude). You’d think with a single group making up probably half your business at the time, a little smile or occasionally checking in to see if they need anything would be the least you could do.
So, yeah… I gave it two stars because the food was decent (though, as I said, pretty much the franchise standard) but the only thing that really made this different from any other location in the chain was the service, which was pretty terrible.

My family’s go to restaurant in the city for a quick bite to eat is Boston Pizza. This one is the one we generally avoid if we’re in a rush. It’s hit and miss, as it is with most chains in the city but this one seems to miss more than others. Service can either be lightning fast or you can be sitting around for 20 minutes waiting for a bill. It’s ⁵⁰⁄₅₀.
Food is the same as every other location. Nothing fancy. Never had an issue with the food though, it just can take forever to get there.
My biggest beef is the unprofessional hostesses that they have. Last time I was there, we were waiting for a table to clear and a group of young teens walked in looking for a table. The table was cleared, and although we had been waiting 10 minutes as opposed to their 2, they got seated first. When we asked the hostess why, she said «but like… they’re the waiters friend! we need to sit them first» and we walked out to the Vietnamese place a few doors down. We called the manager to talk to them about this, but never got a response.
Haven’t been back. I guess that was our final straw with this location. We used to go eat there before seeing a movie at west hills, but I think we’ll be sticking with the moxies by the movie theater from now on.

4 stars means I’m just as surprised as you are!
A chain. The suburbs. Memories of Howie Mandel… These are all things that make me assume Boston Pizza is not the place for me.
Due to teeny tiny people related to me, I found myself Boston Pizza-​bound ce soir and ended up pleasantly surprised!
Here’s why:
1. Great staff! I remember when my friends in high school worked at chain restaurants. They were so keen! Same goes with Boston Pizza — none of the snarly hipster attitude we’ve become so accustomed to around town. Good job, young people! (I feel like my mom…)
2. GLUTEN FREE CRUST! Don’t underestimate the power of chain restaurants to be on top of trends! They make individual pizzas with gluten free crust — and they do it right. I was really impressed with both the texture and taste of my mini-​pizza.
3. Extremely family friendly. If you are at a table with 4 kids under 4 and some of them feel like break-​dancing, that’s cool. …or so I’ve heard…
4. uhh… parking! A ton of it and it’s free. Who knew?
5. A little of everything. Is Boston Pizza the culinary highlight of my week? No. However, they do stuff well and there is variety for picky eaters in your crowd. Sometimes, that’s what’s most important.
FInally, I think they do deals for sporty-​type teams. If I ever improve my hand-​eye coordination, I can see this being a good thing. more beer for less = win!

Need a hockey fix and Boston Pizza took care of it. Each Friday a few of us link up and enjoy dinner at Boston Pizza. The food is exceptional and the past two weeks our server Kim was awesome. She kept the drinks flowing and food coming. Boston Pizza truly understand customer service and what is takes to keep a customer happy and coming back for more.