Handyman Connection

Handyman Connection did some repair work for me in April and I wish I had read a few of the comments below before agreeing to the work to be done. Had I done so I would not have hired them.
For 3 hours of work I was charged $ 694, of which $ 66 covered parts, the rest was labour + WCB, tax, etc. This translated into $ 190 an hour for very simple and basic drywalling, the removal and reattachment of two exterior siding panels and adding a bit of silicon to the cement to prevent future water seepage. When I raised my concerns with Alex on what I felt were unfair labour charges, I was told that the labour price comes out of a Customer Relationship Management System (CRMS), it’s based on the project and not the actual hours it may require and the amount of planning that the repairman needs to do before starting the work. No other information was shared as to what goes into the CRMS calculation. Given how basic my work was, I doubt the person who had 25+ years of experience who did the work spent more than 5 minutes in planning.
I’ve chalked this up to a great and very expensive learning experience and wanted to share to make you aware so you can make an informed decision and hopefully not follow in my footsteps. I feel there are many more cost effective options out there than Handyman Connection, companies and independent contractors that reputable, do quality work and are competitive in setting their rates based on the going market rate.

The work itself was completed by the craftsman in a very professional manor, handyman was on time and the workmanship is well done. The issue was with the price. Work was estimated to take 12 hours to complete, but ended up taking 5 as once the handyman started the work he realized it wasn’t as bad as he thought. Was still billed the full amount, company was unwilling to lower the amount so I effectively paid over $ 200/​h for the work.

This company did some work for me which did not turn out great. I didn’t complain because the job was for a few hundred bucks and couldn’t be bothered.
A few months later I received a letter from a manager there by the name of Alex. The letter stated that we did not complete an online survey and he wanted to know if the job the did was done correctly.
I responded back by sending an email to this manager Alex. He replied and mentioned what the issue could be and because we were within the 1-​year warranty period, that he would speak to someone in his office and then get back to me about sending someone out to take a look. Did I hear back? NOPE!
When did this email exchange take place? Try within the two first weeks of October. Hmmmm, they must still be looking for those documents.
Can you believe that?

Randy arrived early and saw immediately what the problem was with my hot water tap. He went to get the necessary part, and had the tap fixed promptly. So nice to do business with such a pleasant, knowledgeable person. I will certainly recommend him to my friends.

Excellent Work crossing all disciplines (plumbing, carpentry, electrical). Our contractor was quiet, respectful, and helped us very much with design ideas, with a great sense for what goes together and how to get our new bathroom to really «pop».