Knickers ‘n Lace

After I read the reviews for this place on Google, I wasn’t looking forward to going to this place. However, I was desperate for a bra that fit properly. I went in prepared to walk out if I was ignored or felt got the snobbish vibe mentioned in the other reviews. Well I was instantly pleasantly surprised! I was warmly greeted within seconds of walking in. I was helped by a lovely saleswoman named Alex. She spent an hour with me finding a bra that not only fit me perfectly, but that I felt good about wearing. Not once did she try and push me to like a bra I didn’t like. Alex is very knowledgable and explained so many things to me, to help me find a perfect fit. When it came down to my 3 finalist, the other saleswoman were all very happy to help vote which one looked best and help me decide. I was totally dreading this shopping trip and ended up loving it! The downside of this shop is how expensive it is, but I didnt take a star off of the review because you are paying for what you get… i high qualify bra that you don’t want to rip off immediately. I will surely be going back to Knickers and Lace!

I purchased a bra from here and the ordeal I went through was crazy. There was no way I was a JJJ. The bra fit alright but I felt very pressured to buy while I was there. I ended up walking out with a $ 200 bra that was almost identical to the bra I bought at Victoria secret for $ 40. I hate the feeling of pushy sales people I won’t be returning here.

I went to Knickers n Lace 2 days ago and the staff were very pleasant and polite. The selection is also very good.

I have had some varied experiences at Knickers ‘n Lace. Sometimes the experience is incredible. It’s these times that I get incredible service, proper fitting, and amazing attention. Other times? I have found the salestaff to be rude, curt, and just unpleasant. This is one of those places where the staff make or break the experience.
The bras are awesome. There is no doubt that the product wears well, it’s incredibly comfortable, and it’s pretty (which is always a bonus). It’s a good bet for a good quality bra.

I really want to like this store because they have beautiful things, but today’s visit has totally turned me off of it.
When you first go in, you’re supposed to put your name on the waiting list for a fitting room and personalized service. I walked around for 10 minutes without any sales women approaching me. I found some items to try on and an open fitting room, so I went for it. No sooner had I gotten one boot off and there was a knock at the door and I was told I had «taken» someone’s room and had to give up the room. It was only then that the waiting list was explained to me.
She explained that the store works this way so that each customer can be properly fitted for a bra… When I told her I wasn’t shopping for a bra, she didn’t seem particularly interested in helping me. I waited another 10 minutes before getting a room; honestly, I should have walked out but I really wanted to try some stuff on.
While in the fitting room I changed my mind and asked my saleslady for assistance with a bra. I told her my size — not an unusual one — and her response was basically, oh, we have very little in that size, we sold a whole bunch yesterday. Really? You’re a bra store! She brought me a few to try on but none were what I was looking for and what I told her I wanted… she didn’t even bring me bras that were the right colour. (nude!)
So yeah, beautiful stuff, though very expensive, but not a place to which I’ll likely go back.