Loungeburger

Lounge Burger is sliding down a slippery slope… I’ve been coming here since it opened. Prior to this visit, Lounge Burger consistently served fresh burgers, great drinks and hand cut fries. The servers were friendly and energetic. This Sunday visit was my first in about a year.
The first thing I noticed was it looked «worn». The granite bar had fingerprints and hadn’t been cleaned. The booth fabric was stained and the whole place just felt dirty. We were served our drinks quickly but then the waitress disappeared for 15 minutes for no reason. When signaling two other employees we were ignored. Finally the waitress returned to take the order.
When I picked up the menu, the prices had close to doubled. The menu was cut to only a few items which was fine with me, as I was craving a burger. I ordered the classic burger with sweet potato fries which was $ 20. I usually order the bison burger but wasn’t in the mood to spend the new price of over $ 30 for a quick lunch. Much to my dismay, the burger is no longer fresh. They use a perfectly round frozen patty that is soaking in grease. (See posted picture) This is the type of frozen burger you purchase in the large plastic bag in the «Family Size» frozen section with the paper separating the frozen patties. Or if you remember the burgers in your school cafeteria line, this is what they’re now serving. The meat itself couldn’t have cost more than $ 0.25 a patty.
Honestly, I don’t mind paying for good food, but Lounge Burger is only a few frozen patties away from driving itself out of business. Its a sad fall for what used to be a great local burger place.

Atmosphere is amazing and relaxed. Sad to see so many bad reviews. Great location, great beer and AMAZING WAFFLE FRIES! went earlier tonight and service was exactly what you expect, was hoping for my usual ARTIST waitress who is down to earth, wasn’t there but usually she is and has a smile like no other. Shes quick and witty server been working there for years! (Don’t know her name) Lounge Burger is calgary a reliable and non pretentious spot to eat and dine!

Honestly horrible.
My boyfriend and I went to this burger joint for a quick bite to eat and ended up leaving before even receiving a menu.
We were not greeted at the door, a lady behind the bar just pointed in the general direction of the lounge and said «sit anywhere». We waited 10 minutes for a server to come and take at least our drink order while we waited for menus… this didn’t happen. Instead the server came by and attempted to put cutlery on the dirty table, before saying «oops, dirty table I’ll clean it off in a minute»…10 minutes later the table was still dirty, no drink orders were taken and as for receiving a menu, well we never did get one. We ended up leaving. I’m
Sure the food is good but the service was awful.

Sat for 35 minutes waiting to give dinner order… Then decided to leave and needed to find waitress to get the bill since the bartender couldn’t pull it for us. Prices are expensive for the service you’re getting.

While I absolutely love the food, I really wish they would rethink their reservation system on game nights. Either make it entirely first come first served (no reservations) or limit the length of time a reservation is held for. It can’t be good business sense to hold a table more than ½ an hour past the reservation time when there is a lineup of people waiting to spend their money.

stopped here for a quick lunch the other day and it was fantastic. Our service was great, burger and fries were fantastic, and my wife’s salad was one of the best she has had, do to the dressing they used.
I’ll be back.

So came here expecting a freshly made burger instead what came out looked like a frozen burger cooked was really disappointed this supposing to be one of the top burger places in Calgary. I can go to ikea and have a better burger was so so disappointed. The only reason it got 2 stars was because the service was good.

Ok… so its not just me. Why the hell do they need an executive chef is what confuses me??!
This is it in a nutshell exact…(M&M frozen meat patty).
Kind of deceiving seeing as it is in such prime real estate and oh wait… they have an executive chef. I guess that makes me Ina Garten.
I only eat beef as a rare occasion and so what a let down. Let me save your $ 20/​burger for you.

Day 24 at lounge burger, still no sign of my food. I’ve had to eat my left hand to survive, so far I’ve refused to eat the friends I came here with but each day they look better and better to eat. Please send help… Or just bring me the food I ordered.

As I wait for my food which I ordered an hour ago, I must say that the service is quite slow. Although I did enjoy some onion rings the waitress brought over that were intended for a different table. I got here around 1 o’clock and they took our drink and after waiting 30 minutes for them to arrive they final arrived. Now it is almost 3 and the food is just arriving.

Burger is supoptimal for what you pay for. Mine came out dry, however the toppings were ok. Not gourmet IMO. The beer selection is decent, however I don’t think I will be back…

Slow slow slow service.
I even had to chase down my beer after all my buddies were served 40 minutes and no burger! Once the burgers got here Wow. Outstanding taste. Good portion of sides for all. I will return

Good food and great service! Expensive for bar food but good veg poutine. Go there during a Calgary Flames game

Curious, I dropped by for lunch because it’s near where I work. I ordered the Kobe Beef burger, found it juicy and not over-​seasoned, but the only side it came with was a large pickle — sweet potato fries were $ 5 extra. The desserts were pricey, so I passed. Service was friendly and prompt, which is good because the place was not terribly busy on a Thursday at noon.

SLOW SERVICE. Took over an hour to get our food. It was super tastey and the gluten free bun was amazing. However for the price I would have expected better service. The waitress was slow on beverages. It was a gong show. There were line ups for the woman’s washrooms.

Expensively terrible. This is probably the worse burger/​bar I have ever been to. From beer barely cold to food barely warm, it plain sucks in every way — making you feel ripped off when you get the bill. My poutine was inedible, cold and featured lumpy gravy, cold fries and unmelted cheese curds. Horrific. My burger, cold and of the quality you would find at an office picnic.
Thanks for the warm beer and cold food. Upside is, I never have to submit myself to this place ever again.

The burger I had was salty
I didn’t like the bun — WAYYY too much bun and it’s not even a good bun
and the burger is too big — I’m big on proportion.
Salmon burger is ok, but again too much bread!
Waffle fries are good.
everything is served a la carte
This would not be my first choice for burgers

Some may be put out that Loungeburger’s veggie burger is a Portobello Mushroom cap, but I’m not. In fact, I’m thrilled. Especially when so many veggie burgers in town are just reheated Money’s Gardenburger patties from Costco, which are not vegan at all.
— Pro tip: If a restaurant describes their veggie burger as a «brown rice and mushroom patty,» it’s a Money’s Gardenburger. Fine if you’re an ovo-​lacto vegetarian, not fine if you’re vegan or have dairy and/​or egg allergies. —
Arrived here with ²⁄₃ of the YYC Burger Week crew after sloshing about Beerfest, so they could kick off the start of their Tour De Fatasserie® with Loungeburger’s entry: AAA beef, caramelized onions, an onion ring, cheese and sauce.
Service was friendly, and non-​judgmental of two ladies that were heavily marinated in fermented drink. I wish she would have come back more often or stuck around for more than a nano-​second after asking us how everything was, because I wanted to ask for hot sauce or a glass of water. Although, according to other reviews, I would’ve been charged for that… so, major side-​eye.
All in all, solid 3. I probably wouldn’t come back on my own, but I wouldn’t hesitate if I was invited.

I hadn’t been to Loungeburger for some time, so went for dinner after Beerfest last night. What the heck has happened to this place?!? They have changed their menu — the food is still decent, but overpriced considering you have to order your sides separately (which I don’t believe you had to do before). They’ve also removed some of my previous faves, like the turkey burger and cherry tomato salad.
The service was also underwhelming… I think 3 different people helped us. The person who I think was our waitress would frequently disappear. When our food was delivered by another server, we weren’t asked if we needed anything else, and had to flag someone down to even get cutlery and napkins. It was not busy for a Friday night, and overall the experience was disappointing.
The only good thing…2 playoff games and our booth had its own TV.

To say this place is at most a tone star is being generous.
I visited on occasion in the past, when they still had that delicious banana split for dessert, and that was ok. Service was still lacking back then and the food took extremely long.
I don’t know when LB decided to take a nose dive into disaster town and become even worse.
The burgers are ‘ok.’ So I thought I would try something else this time, since the burgers aren’t a hit, I’ll try some deep fried pickles and chicken waffles.
Deep fried pickles were oily, hard, and bland. Batter. Everywhere.
Chicken & waffles? Lies. It was chicken and biscotti. The precut pieces of waffle were rock hard. Completely inedible. Chicken was drenched in salty teriyaki sauce. Don’t expect the traditional chicken and waffles.
Waitress explained that the head chef was off that day, and half heartily apologized. Then billed us the full amount, without even clearing the full plate of inedible food.
Thank you. I really needed to be reminded of the food I didn’t eat, and now I am paying for.
Final note, they use Bell or something and do not broadcast most MLB games.
Review #6 of Unilocal’s 30 Day Challenge 2012