Mr. Lube

I just got my oil changed today and have left absolutely irritated. Short of little customer service I was left wondering if my oil change was done right with the two techs constantly messing around. So much in fact that a car showed up after me and left before me for what was essentially the same service.
I left with no sticker on the window and no satisfaction that this was worth the money.
I will not be back to the Mr. Lube by chinook center again. Will advise everyone I talk to to stay clear and will think very long and hard before I spend one more nickel under their roof.

Overall I was fine with the service. It was a ½ hour wait to get in and there was no waiting room, so I was slightly allergic to the garage — waiting in the car while they worked. They did try to upsell, but they were not as pushy or aggressive as other places. I would try them again.

Disorganized, slow service. I just suggested my friend and I go to this location because it was cheaper but time is money and not worth the wait. We were so annoyed it took 45 min to do the oil change and 10 min to do the payment transaction!!! So annoying!!!

Service was fast, honest, and polite! The whole service took under 15 minutes, though it seemed much shorter with the free newspaper and shaw open wifi. Staff looked professional and without a doubt knew what they were talking about. They checked over every component of my engine except brake fluid, which is probably for the best. They let me know what was good, what can be serviced next time, and what should be serviced right away. They actually showed me what needed to be replaced like the difference between my new and old air filter. Wow! Up selling is pretty much irrelevant because they only recommend what my car truly needs and there was absolutely no pressure to buy. With this kind of high quality service I will definitely recommend them to friends and family and I’ll be back every 5000 Kms!
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Biggest rip off oil change I’ve ever had. More expensive than the dealer. Oil change in my truck at the dealer $ 115. Here: $ 200. Wtf? And rude too. Ford diesels require ford filters, I brought my own, which cost $ 30 and they said «no we will only use our Ford filter» and charged me almost 40!

Ok. I admit I am a bit of a princess and have never gone alone to get an oil change until today-​usually I just make it part of my repairs at the dealership or I get my man to take it in (I know how sad that makes me sounds). Anyway today I decided I was going to tackle this oil change trip all by myself.
When I got there around 9AM on a weekday (day off) there were two cars in the bays ahead of me. The «paper man» the other reviewers noticed was at my window in under a minute advising me the wait would be 5 minutes and offered me water or coffee. While I declined, all were a nice touch.
I think I waited 3 minutes before having to drive in. They were clear on everything they were doing-​they clearly have speeches prepared for every service they offer and an order in which they do it in. They were courteous and did a good job of informing me of extra things I could have done, always with the price up front. In a way I liked that the payment screen always faces you so you can see how things are adding up…
They also signed me up for the Mr Lube club which gave me a 10% off coupon for the oil change. Nice!
I admit I was a little overwhelmed at first with this «first» for me but they made it easy and relatively pain free. I will definitely be back.
One little thing I would like to see is Mr Lube put prices and packages on their website. I like to look at stuff like that before heading out just so I have an idea of cost and options. Unfortunately they don’t have anything like that on there.

Great work, Mr. Lube!
I went today for an oil change, and what I really appreciate about Mr. Lube is the service.
I was 4 cars deep in the waiting line, and a guy came out with a newspaper to chat with me. He said that it may take about 45 minutes at the longest to get in. It may be sooner, but it could be up to 45 minutes. I appreciated that a lot, because at least I had an opportunity to decide if I was staying or going, based on that timeline. I chose to stay. The guy gave me a newspaper and was on his way.
It was about a 30 minute wait, but I was pleasantly amused with my paer and my ipod.
When it was my turn, the staff members explained what they were doing every step of the way, before they sent them on their way.
This is not my first visit to Mr. Lube, but it definately won’t be my last.

This Mr. Lube is similar to most s“it in your car, get your oil changed” kind of places. I have been to other places like this, but I find that Mr. Lube is the most thorough. Certain locations in the city can have hellish waits, but I have never waited long at this location. They have 3 bays which helps with the wait time.
The staff will come out to your car, offer you a water or coffee and provide you with a complimentary newspaper. Nice touch.
The actual oil change follows a set format every time, they have a checklist of things that need to be covered and methodically go through it all. They do try to up-​sell things a bit like higher grade oil etc, but it is a business after all and if you are not interested they are polite with no pressure.
Your car details are stored in thier computer system so they know what your cars history and needs are.
Mr. Lube costs more than some other shops like this, but they offer consistent quality service.