Panago Pizza

I ordered a pizza I found hair in it. I got credit for it. I ordered the credited pizza 2 weeks later. When I called to make the order the man took all the info and said it will be here in 40 min. Well at the end after I waited for an hour I called and they said I never called. Terrible terrible service.

So disappointed in Panago Pizza. We ordered a large pepperoni and was charged 15.25. my husband arrived at the store in Beacon Hill to find that pizza on special for 10 bucks. Location would not honour the posted advertised price, because we had ordered online. Called to complain and was told they were unable to credit us the difference. Unable? Yeah right, more like simply unwilling. I guess they figured they already had our money. We love Panago Pizza, however if this is how they are going to treat their loyal customers we will need to find another pizza joint. Boo Panago!

I’ve ordered from panago online a few times. They have quite a large selection (thin crust!). I’ve never had a bad experience with wait times etc. easy online order system. The pizza isn’t amazing or all that special but it’s good and decently priced. We ordered wings from here once, I didn’t think they were all that great but my husband ate them all! lol

Given an order and waited for 1,5 hours. Then called the customer service and took a feedback that the store sent my delivery and I didn’t pick up the phone for which i never received. Terrible service, this is the 2^nd time, company doesn’t care about the customer satisfaction i guess!!!

Just had a terrible costumer service experience with Panago. We ordered on the website — and payed $ 20 for what we thought would be a dairy-​free pizza. We soon realized that the pizza had dairy-​free cheese in addition to mozzarella (which apparently is the default option on the online ordering system and selecting dairy-​free option doesn’t override this default). When we realized this mistake we called customer service and were told that we made a mistake and nothing could be done about it. To add insult to injury, we were told that because we had ordered Panago in the past we should know better (despite the dairy-​free pizza being for a guest and we had never ordered it before). Very disappointed in the response to our predicament — will not order from them again.

The pizza is often good, when they get your order right. But the service is lacking. This is a take-​out for me. I’m at the point where I need to stop using them. Orders are typically late which equals cold pizza and toppings you pay for are often missed.

HAIR. Now that I have your attention, hair, in my motherf****g pizza. Not just ONE. I gave them the benefit of the doubt on the first one, it happens. But thoughout the entire pizza. Every slice.
So I called «customer service.» They asked to come pick up the pizza and that they would have it «analyzed» and «get back to me». NEVER DID. So grossed out, NEVER AGAIN.

Solid 3.5 stars, maybe even a 4 considering this is the best bbq chicken I’ve ever laid my eyes on. Back home, when I used to eat more of this before Unilocal got me into trouble with these neopolitan pizzas, but I’ll digress, I would alternate between this and Philly Steak, because that’s their 2 best flavours.
Ordered delivery to my hotel, and really, delivery was exactly as girl on the phone said: 35 minutes. Really cool that they still have your ordering history from last year.
But delivery man couldn’t make AMEX work on his card so just use your visa/​mc.
What I loved tonite was the evenly spread of the ingredients, not to mention a generous amount too. Plus not too heavy on the bbq sauce, just right.

I ordered my pizza and it came on time but they forgot my dips, forgot to add bacon to one pizza and while I asked for no jalapeños on the other, they put jalapeños on it anyway. Terribly disappointed. You can see on my receipt the order was taken correctly.

I have been waiting 1.5 hours for pizza and the delivery guy called to say he is running late. Almost 2 hours for 1 medium pizza, ya I think this will be the last order

Good delivery guy. Terrible pizza. Room temperature and very restricted toppings. It was so bad, we actually emailed customer service. Much better alternatives that deliver in the area.
As a follow up, customer service dealt with our complaint including a credit to our account in less than 24 hours. That is important and impressive. Not sure if it will make the pizza better but at least they are accountable to customers.

Great friendly staff. It’s the closest Pizza joint so we tried it for the first time. Pizza was OK. Dough was a bit on the dry side but other than that it was decent pizza. Pizza takes 10 – 15 minutes upon ordering.

I should have just eaten cardboard with sauce and cheese on it. Worst pizza ever. And does the lady at the till need to be so freakin angry?

I have ordered from Panago for years, however I’m never ordering from them again.
The last two times have been such a nightmare, they ought to be ashamed of themselves.
—The short version of this review is if you are considering ordering pizza from them, just punch yourself in the nuts a few times and eat nothing and you’ll still come out ahead.
—The long version…
The first disaster of a time, I ordered a couple pizza’s to be delivered at my apartment because my wife and I were exhausted. An hour and a half after, I get a call from the delivery guy saying he’s in the lobby, but the buzzer’s broken so can I let him in? I go down to my lobby, and no delivery guy. I checked my buzzer and it was working.
I walked outside my building and even down my block to see if he was in another building, but he wasn’t there. I called him back and told him I was down there, but I didn’t see him, and he said that I took too long so he left. I asked him to come back and said I would wait for him in the lobby.
I waited on the street, but never saw lights come down. He called me back annoyed and said that he’s in the lobby, but I’m not there. So then I realized that he’s obviously at the wrong place, so I asked him to confirm my address. He was annoyed, but read me my correct address and said that obviously I got it wrong. I told him I’ve lived here for a while, and I’m not wrong, I know my address. He said maybe I just don’t want my pizza… He suggested I go and look at some mail which pissed me right off. I told him he should walk down the street and look at a street sign.
Then his manager (who spoke much better English thankfully) called and asked me to confirm my address. I told him my address and told him that his guy is obviously at the wrong place. He said he’d call his guy and straighten it out.
The delivery guy then called me back and started yelling asking me again what my address is. I told him again and he just couldn’t accept that he was in the wrong place and hung up on me.
I called his manager back and told him that I’m really not impressed with this guy. I have a very simple address in an area that is very easy to get to. This should not be a challenge. The manager then said I would get the pizza’s for free.
After I hung up with the manager, someone from Panago customer support called me trying to straighten this out. He asked me to confirm my address, which I did and I even gave him directions to my place and he looked on Google maps while we were talking so there was no doubt about it.
Then the buzzer rang and it was the delivery guy. He came up stairs and offered no apology and then passed me the debit machine. I told him that his manager said the pizza’s were free and he didn’t believe me. I told him to call his manager which he did and then he passed the phone to me.
In speaking with the manager, he said that the credit for the pizzas would be on my account with panago the next time I ordered. I was fine with that and paid the guy sans a tip because I don’t appreciate being yelled at.
That was the end of that and after two and a half hours of utter disgraceful service, we finally got to eat.
Tonight, I decided to order a couple pizza’s and thought I’d use the credit I have with Panago. I called Panago, and they have nothing on file for my phone number. I told them that this had better get resolved because if it’s not, I’m never buying from them again.
The lady put me on hold and tried to transfer me to customer service. 2 minutes later, she picked up and asked me when I was told I would get a credit. I said I didn’t remember.
She put me on hold again for another couple of minutes, and then my wife said I should just order from Stavros Pizza. Once she said that I felt silly for waiting on hold at all. Stavros makes far better pizza, I’ve never had an issue ordering from them, and they never put me on hold, so I hung up the phone and ordered from there.
The pizza was great and I’ve decided I’m never getting Panago again.

So the weather is garbage out or maybe you’re a little hungover or maybe you’re having a movie night? Sometimes life just calls for a pizza night.
I like Panago pizza for delivery. The pizza quality is consistent and it’s not to bad for a chain. My favorite things about ordering from here are the thin crust (a must when I want to be a glutton — it seems to make me feel a bit better post pizza binge, less bread = less pizza bloat) and the free dips. The delivery is pretty much always quicker than the time quoted, they do debit or credit at the door — which comes in so handy when you blew your wad at the bar last night anyways.
We have ordered from Panago for years, in Edmonton, Calgary, Vancouver, Kelowna… and consistency is what you get. I have tried tons of the pizzas on their menus. I like that they try to come up with new, original pizzas and I often fall for them when I see them on the menu. We like some of their chicken ones, Hawaiian ones, veggie ones… half and half seems to be the norm for us these days, there are always to many drool worthy choices.
Yes, it’s chain pizza. Don’t expect an artisan pizza but do expect something with a bit more quality than other delivery style pizza chains. It’s a bit pricier but I think its worth it.
Oh. And I’m giving it 5 stars because if I compare it to the pizza thats in it’s league — I like Panago the best (better than pizza hut, dominoes, 73. etc…).

You can tell the ingredients are better quality. And for lunch I can order a whole pizza including tax for under ten bucks! And they give you dipping sauce for free– not many give you free stuff anymore, Like.

I’ve always been a Pizza Hut/​Little Cesars girl. I don’t know what happened to me this weekend, but I was feeling ballsy. So I ventured into the dark side and decided to switch things up.
I ordered pizza from Panago… this may not SEEM like a big deal to the average pizza-​eater, but for me to deviate my pizza carrier is a HUGE deal.
Can I just say how unexpectedly pleased I was!!!
I ordered the Primo Vegetarian pizza with banana peppers on top, along with a couple of Grapple juices on the side. The total bill came to about $ 25, including the tip, and we had food for 2 days.
The primo veggie pizza was an EXCELLENT choice. Rather than the traditional tomato sauce, they use a special pesto sauce. MMMMM!
The crust was whole wheat, which I loved, and they used the perfect amount of cheese! Also, I was told the pizza would be there in 45 minutes, and guess what? It Was.
I highly recommend Panago Pizza to anyone who is feeling gutsy and willing to try something new. There’s nothing worse than deviating to something new but wishing all along that you had gone with your regular, but I promise you, when it comes to Panago, this wont be the case.