Pet Planet

I have only been there a couple times but in my experience was alright. People were not rude, asking if I needed a hand finding anything. They had a couple good suggestions.
My only complaints are that some items are more expensive even to other Pet Planets and from what I understand they are supposed to have all of the same pricing even though they are independently owned.
It was very cluttered for merchandise and difficult for me to just find things on my own. Not very clean looking store, which in my opinion presentation is pretty important.
People were pleasant and suggestions were informative.

I needed a couple things, one of which was a trachea. I looked around, couldn’t find one and when I asked the woman behind the counter she found it after a bit of searching. I also needed a bitter spray and she had one in another part of the store. The spray was about half what I thought it would cost, so that was a good deal. I called a bigger pet store and they had nothing like it. And I didn’t think we needed a very expensive prescription just yet. So, we’ll see how this goes. The service was quick, the price was right, and I left with what I wanted. 5 stars is probably a bit high, but …

When this pet store first opened in the plaza, it was great news for us as it is so close to home.
Upon opening, the staff members (and owner?) were incredible — friendly, smiley and willing to help out.
I have been in 5 times since in the last 6 mos I would say and it seems to have gone downhill. At first I played it off as staff having a bad day but after 5 visits, more of the same? No smiles, no one offers assistance and you almost feel like a disruption at the cash when it is time to check out.
I dunno, maybe they are not doing too well. It is a decent sized store with an OK selection.
For the price of what they charge here compared to larger box stores, I will only go from now on in emergency situations.

I try to come by here at least once a month so replenish my treat supply and see if there’s anything new (they rarely do and it’s kind of disappointing)
They have a wide variety of pet food here, and have the Frequent Feeder Program for most of their food (Buy 12 of one kind and get a bag free), treats (they are raw hide free), toys and pet supplies.
I’ve been signed up for their Free Rewards program, however I’m not sure what it’s for — the website isn’t very descriptive and in the past 2 years I haven’t saved on anything I’ve purchased.
Recently I’ve noticed that their Table Treats (pretzel bully sticks, pizzle sticks, etc) are usually picked over and the prices of items have also increased significantly (a small deer antler chew has gone from $ 7 to $ 12!). They have started carrying the Puppy Love bulk bags (5 pretzel chews for $ 20) so I’ll grab a bag if/​when they do have them in stock — I’ve only managed to find a bag twice since December
I wish this place had a better loyalty program or better promotions to entice people to come here more often. Food and treat wise I’ll head here sometimes but toys and other pet supplies I’ll head to the nearby Pet Smart or even Walmart because it’s a lot cheaper.