Wilson Wong & Associates

My experience with Wilson Wong and Wilson Ho was of disorganization (My taxes were shuffled between the two Wilsons), incomplete work, and inappropriate/​unprofessional «customer service» (?) for an over-​inflated price tag of over $ 600.
I did provide specific feedback to Wilson Wong, who justified the numerous experiences (unreturned emails, phone calls, incorrect dates, unopened emails sent with relevant attachments) by citing new staff issues and blaming me for confusing the two Wilsons.
An apology would have been appropriate and certainly warranted considering the numerous issues.
Did my experiences instill confidence in his services? No. For what I paid, I could have probably dropped my income taxes off at H & R Block who would have access to the same accounting software and access to tax rules — there was no specialized advice I received that would warrant the exorbitant price. Would I return? Not unless his business processes and arrogant attitude towards customers underwent a 360 turnaround.
Would I recommend his services to others? Absolutely not.
I have utilized a number of accountant services in various Canadian cities where I have lived, and for the most part felt listened to, had emails and phone calls returned courteously and promptly, and overall had very professional service. Unfortunately, Wilson Wong’s service wasn’t one of them.
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Wilson is a dedicated professional. He is very knowledgeable on taxation with most of his knowledge gained from working at PWC and with his early university years helping an advisor at CIBC Wood Gundy with tax planning strategies for high net worth clients. Wilson is the first person I go to with any tax related questions and I would recommend his services to anyone.