Ciot Toronto

Buyer beware! If you are a contractor maybe this is the standard but for the DIY type of person be careful of the shady sales policies. I will keep this factual and try to remove emotion. I purchased 3 pieces of tile trim from them 3 weeks ago, while the sales staff at the time were helpful they didn’t fulfill their commitment in making sure you understood their return policies before you left. I know it’s also the customers responsibility, however a simple comment such as «these are final sale» before I left would have been nice, especially since we talked for 10 mins, wondering if it would work in my application. To this point I’m ok, however when I tried to return them they said, sorry you can’t return those, they were brand new, never used and in their original condition. Not pleased with that I asked to speak to a manager, Lauren the customer service manager was bold, didn’t have a hint of empathy and out right rude. She stuck to the policy and was very cold about it. If this is who leads the customer service team then I’m concerned for others experience. Now let me state we are talking about approx $ 40, given the magnitude of this organization some flexibility should have been considered. I would understand if the product was open or used, and hard to resell, however the opportunity wasn’t even given to inspect them, and in fact it is stocked right next to the counter so it wouldn’t have taken 10 seconds to place them back in inventory. I have escalated and it’s not the money but the principle, be careful with the sales techniques and make sure you understand the policies, consider a competitor that is more flexible and willing to work with the customer rather than fight you over something small.

Haven’t paid attention to any of the tile stores until I have started to a big project of «renovation». My eyes are used to only see restaurants and bakeries, but now I see those tile stores and bath stores all along Jane Street at Vaughan. My interior design sense is trumping my appetite. What I care about now is finding nice tiles. Ciot is one of the tile stores on Jane, and you won’t be able to miss this place with its big sign right in front. It has the nicest tile and granite, and I believe they have the largest collection of granite. There is a big showroom of everything. The salespeople are nice and knowledgeable. There is a clearance section, and you would be able to save a big chunk of money if you were lucky enough to find something that fits in your design. Sign in with the receptionist and they will assign a staff to help you choose and to give advice. Samples are allowed to take home to match. Their prices are a bit higher, but if you would like to get some high-​end tiles or granite, this is the place!