Purolator Courier

I have tried to use purolator 3 times already but this courier company is terrible. First time, I bought an item at walmart website, looks like purolator delivered too late so it didn’t make it on time to be delivered in the expected day, I couldn’t miss another day at work for this issue so I picked it up at the depot. Second time, my fiancé’s grandmother passed away in Nova Scotia and the dress that she wanted for her funeral was in Toronto, we had to courier it with the one day service, so we sent it on Saturday for Monday morning, the funeral was scheduled for Monday at noon, well they sent the dress to another city, and they tried to delay the shipping because this mistake one say, good that I checked really early in the morning, I called and I had to deal with many people so they understand the problem but they didn’t provide a solution so a family member drive two hours to the place and two back from there to bring the dress to the funeral. We had to complained and asked for the refund three times until my fiancé got it. And the last time, we made a purchase at the children place, I tracked the purchase and it shows an attention note for the buzzer, I contacted them and provided the buzzer number but I told the agent that I prefer a closer pick up facility since nobody would be at home, the agent agreed and told me about a closer facility, gave me a confirmation number, also the agent offered the package for next day, when I checked it today, it shows that they tried to deliver it at my place again and there was an attention note again about my buzzer! I called to figure out what is going on and the agent no even apologize when she realized that they messed it up. I hope we are able to pick up our package tomorrow!

I could give zero stars if I could. The original sender sent my package to the wrong address which is her fault. The next day, Purolator calls me and says I have a package sent to the wrong address. I thanked them and gave them the correct address. I spelled every street and postal code letter by letter. The lady seemed to be in a rush and hung up on me as soon as I gave her the address. The next day, I followed my tracking number and realized that there was a delivery attempt but no recipient was at the location which was impossible because 3 adults including myself were there. Called Purolator again and turned out that the new address was completely messed up and was not even close to my address. Gave them the correct address again, and told them that I will go to their warehouse to pickup the package in person. They said it’s fine and I can do it. They gave me the address as in 1550 CreditStone Rd. Went there 2 hours later and I was told that the package is not there. I am still looking for the freaking package. Will give update later.
It’s such a drag that a «Canadian owned and operated» business is such a mess. No wonder «Canadian owned» businesses that have a US counterpart go out of business one after another.
The staff at the location were friendly though. the mess is mostly rooted in the head office operation.

The only reason I came here is because the Purolator driver couldn’t find my house to drop off the package. Said that the number didn’t exist. Funny because Canada Post/​UPS/​Fedex has no problems delivering here.
So instead of waiting for the parcel to arrive I just drove out to the facilities in Concord to pick up the package.
The place has a shipping department for walk in clients. It also the sorting headquarters. The person I talked to at the counter was nice though.