Castrol Lube Express

I went to Castrol Lube Express (Coquitlam Location) today to redeem my groupon. Attendant was very rude. They advertise 20 inspection including tire pressure check, but less 7 point checks were only performed. I asked them if they check my tires and they said no we do not have the pressure gauge to do it. I asked them if they checked my battery, again they said no we dont have the tools.
I would never go there again. The worse oil change I have had in my life.
I dont even think they changed my oil. They had my out in less than 10 minutes. DO NOT GO TO THIS LOCATION EVER.

Went there today. I was a bit worried first since so many negative reviews, but I decided to try anyways with the groupon. The whole thing was quick (10 — 15 mins), there was absolute no pressure to do any extra services. The guy upstairs who helped me (Leon) was friendly and provided good service. The guy downstairs (didn’t get his name) got me an oil sample I requested without extra charges, so pretty happy overall!

0 for 2. Used a Groupon for each of my two visits and both times they managed to sneak in extra fees. First visit i incurred a 2010 or newer vehicle oil change fee and you can probably guess my car is a 2010. Second time they charged for an oil filter which was included in the Groupon description.
IF they are this dishonest to your face I can’t imagine what they are doing to my car behind the scenes.
Not worth the risk.

Went for a quick oil change because this pace was close to home. While there I was told my brake fluid was in dire need of a flush. So I felt I should take their word for it, I said okay, paid the extra 70 $ on top if the oil change.
A very short time later I was taking the car in to get the brakes replaced– to my regular, and very trusted garage. I had them check things over and voila– without me asking they said Wow, your brake fluid really, really needs to be flushed! I explained how I apparently just had it done like a week before and they showed me evidence to the contrary.
I didn’t have the extra money to put into this in the first place and I was totally ripped off by Castrol Lube Express. Never, ever again will I go to this company.

I went there and had my oil changed, rad flush, and transmission fluid change. It was quick and professional and when I turned down the other suggestions for what fluid should be changed they were fine with it and actually told me they’d give me a discount on it if I came back for it at a later date. Unless my oil filter falls off or there is oil all over my driveway in the morning I’d have no problem recommending this place.

If I could rate this place with ZERO stars I would. A terrible experience all around. I visited with a Groupon in September 2012. I urge everyone to stay AWAY. They are unfair. They do not resolve problems efficiently and have left me without a car. I am devastated and they could care less. Keep clear and go somewhere trustworthy.

I actually visit this place frequently for oil changes and until yesterday I would have given them a higher rating… However, I bought a Groupon and I really feel like I got the shaft when I visited them yesterday. My Groupon was $ 50 for 3 oil changes (plus each time you have to pay 12 $+ for taxes, filter, enviro fee, and whatever else…)
As I visit this place for all my vehicle maintenance, I am pretty familiar with their routine, and I can virtually guarantee that it was different for my Groupon service. I was actually left wondering if they even changed my oil? I was in and out of the place in 6 minutes. None of the usual ‘noises’ when they are added the new oil were heard either.
The other problem I experienced was that apparently Groupon set up their system wrong so once Castrol scanned the coupon it marked the ENTIRE thing as redeemed. So now, I have to take back my receipt from my first service each time. Such a pain in the butt. I am not too sure why they couldn’t just make a note of it in their computer system?
Anyways, I am not sure if I will be back after my Groupons are all used. On the bright side, they never try and sell you things that you don’t need…