Rapid Auto Glass

The rock chip in my windshield turned into a crack. So before the problem gets bigger, I googled several windshield repair places. I saw the good reviews on Unilocal and google so I thought I’d give it a try. Them having a courtesy car also helped make me choose this company. I made an appointment and good thing they have my windshield in stock. I got there in the morning and the receptionist was friendly and helped explain things. They will take care of the ICBC claim and paperwork. Since they found out I have Road Star, they said to just rent a car at Hertz (instead of using their courtesy car) so they drove me to Hertz which was nearby. So far, so good.
Afternoon came and I got a call saying my car is ready for pick up. When I got there, car was still not ready. They had to remove some tape and car was not washed at all despite what they said in their website («each windshield replacement receives a complimentary interior cleaning»). On top of that, I’ve got oil smudges all over the car and black smears in my interior. The owner wiped these but it’s not completely clean. I can understand that if the car is not ready, it’s not ready. Take your time and do a good and thorough job. But do not call your customer to say car is ready but it’s not ready to go. I was in a hurry that day so I was not able to carefully check everything.
Needless to say, I would think twice before coming back. I think I’ll get better service at the dealership. Whether I come here or to the dealership, my cost (deductible) is the same. I really wanted to support small local businesses, but I was not happy with the service overall.

AMAZING SERVICE for both times that I’ve gotten the car serviced. The first time was last week when my car got broken into and my laptop was taken during the night. :(I was so shaken up but I knew that I had to do something fast rather than driving around with a broken window. I was canvassing several shops around my area and all of them quoted me upwards of $ 800 for a passenger window. My friend gave me their number and I called them immediately. I thought I would have to wait days for an appointment. I got to talk to Lawrence, he quoted me a very affordable price and he was able to schedule me just past noon that very same day! They gave me home service — meaning I did not have to drive my car far with a hole in the window. And they were done in just under an hour! It was amazing! The next one was to repair a long crack on the windshield. They also quoted me a good price and was able to get serviced on the same day I called them. BEST VALUE FOR MONEY! They even cleaned the car a bit, vacuumed and cleaned up the glue gunk left over from the last time the windshield was replaced. I’ve definitely found my go-​to auto glass shop!

I got a rock to my windshield this summer and another one this november, since the weather was getting so cold I decided I had to replace it and called these guys for a quote. My ICBC deductible was $ 300 but Rapid glass told me my cost would be only $ 200, then ICBC pays for the rest without increasing my premiums. They came to my office in Burnaby, picked up my car, drove it to their shop and did the replacement there, then they drove it back before I had to go home, just as they promised. What an awesome service, so painless and convenient! They even vacuumed my interior and put $ 10 gas in my tank since it was getting empty, at no extra charge! I will definitely come back to Rapid, they are very professional and pleasant to deal with.

Quick service, a great welcome and excellent work. I can’t ask for anything more.
I had the great luck of getting a rock chip on the highway, so I looked up glass shops nearby. After calling a few and getting outrageous quotes I turned to Unilocal.That where I found Rapid. I called them at 9pm on a Monday night and spoke to Lauren — he gave me a great quote for my chip repair and welcomed me in the next morning. More than what I was expecting (the usual voice mail with a request to call during ‘regular business hours’).
I was in and out of their shop in less than 15 minutes.
I’ll be back here if I need any other glass work.

I’ve used rapid auto glass twice. The quality of workmanship is acceptable, and the customer service was fine as well. They’re not a bad company, but they’re scoring below average in my books because of their failure to accept responsibility for their mistake, and for failing to make good on it when giving the opportunity. Being politely told no, we won’t honour something we did wrong or being told to piss off is still the same result. I had a piece of trim come loose and fly off my truck on the hiway. I brought the truck in to show them and as I said they told me to take it up with icbc as that part is unrelated to the windshield. As a stay at home father of a 3month old, this is neither convenient nor is it how I prefer to spend my day. They compared my roof trim piece failure to a tire blowout. Neither could be caused by the windshield replacement. Long story short. Icbc couldn’t tell conclusively. They offered to escalate this to a senior examiner but first wanted to try to mediate an amicable resolution. I have no time for this so they got me the piece at cost which i paid for. rapid installed it in 2 minutes. Job done right? Well I took a look afterwards and low and behold the roof trim is not tucked underneath the windshield trim as it is supposed to be. Air would have caught underneath it and ripped it right back off again If I hadn’t checked and fixed it.
So it looks pretty conclusive to me. I should not have had to spend my day arguing and going to icbc and I certainly shouldn’t have paid over $ 110 out of my own pocket.
This is my experience. I’m not saying it would have ended differently at a competitors shop, but they had the opportunity to shine here, and this is how they chose to handle it.
I’m moving on now, I won’t be back to them, and as such, I don’t recommend you use them either.

Ladies (and Gents) This is the place to go when you need a new windshield or some type of window repair for your car… and you don’t want to get ripped off or feel talked down to like a 3 year old.
Rapid Auto Glass is tucked away at the very end of Tupper Ave in Coquitlam. It’s next to Coquitlam ICBC and more importantly, less than two blocks from Ikea Coquitlam.
Rapid Auto Glass bills itself as your «one-​stop shop for all your glass needs, from cars to big rigs, motor homes, boats, cabinets, sealed glass, and custom mirrors». I haven’t tried them for those other services, but here’s what I know:
I’ve taken 4 different cars into this store in the last 8 years and they have ALWAYS provided great service. I’ve sent many friends and family to them and everyone has been treated with the same upstanding customer service and courtesy.
I’ve usually had a wait time of anywhere from 30 mins to 1.5 hour for services ranging from filling small cracks in the windshield to a complete replacement of one. They vacuum your car when they are done and in the case of the full windshield replacement (twice I’ve had this done) the interior was fully steam cleaned — no extra charge! Talk about CLEAN!
If you can, I do recommend calling in advance to book an appointment — they are well known and it looks like they do quite a bit of business. If you can’t, like I said earlier, Ikea is just down the block :)
They are open Mon– Fri 8am — 5:30pm, Saturday 9am-​3pm. They are closed on Sundays, but if you call, someone does pick up! (Guess it’s routed to the bosses cell phone).
JUST GO! If you want a good experience with great service with no bull and you car comes out looking brand new, this is where you want to go.