Dealer Direct Automotive

The process of buying a car is usually painful but not at Dealer Direct. They helped me get out of a high interest loan and into a vehicle that looks and drives great. Everything they promised they delivered. Even after the sale they have been fantastic. I will buy my next vehicle from Dealer Direct!

I needed a new vehicle in a bad way, however in my current financial position, I wasn’t sure that I had any options. All of the folks at Dealer Direct were super helpful, and managed to get me into a great car, at a price that I could afford! Didn’t think it was possible, but they made it happen for me! So very grateful :).

Do not walk RUN from this dealership! Purchased one vehicle from them and the whole process took a while. Totalled that car so went back for another, worst decision of my life! Took this vehicle back twice for repairs and inspection that were supposed to be done. Repairs not finished and no inspection done. Here I am with a 10 thousand dollar heap of metal sitting in ny driveway that will not run and I haven’t had chance to make the first payment! I have no bill of sale no registration temp permit expired. Don’t bother calling either because they won’t call you back they’ll go on vacation for a week. I’d rather spend the rest of my life walking than go back there!

I have to say at first… I thought this place was a bit sketchy! But!+!!! I’m so amazed at what they did for me I’m recommending them to everyone I know! I love these guys! They took care of me like family even though I think they were getting a bit annoyed at me.. Lol.
Thanks Taylor, Megan and Abet! !!!

This place was awesome. Got the truck we wanted at the price we could afford. We definitely recommend Frank! Tell them we sent you you won’t be disappointed.

5 star customer service!
I was a bit of a tough customer but they put service above all else. Of all the things I’ve bought in life — buying a car at this place had the best customer service — by far!
If you shop here for a used vehicle — they will treat you right.

I have to give this place a one star rating because Unilocal won’t allow me to give a zero star rating.
Heard their many radio ads and decided to contact them last month when I was in the market for a newer truck. I filled out the online application on a Sunday and received the normal automated email reply telling me I was approved and would be contacted the next day.
I received a call the next morning from one of the salesman. After explaining the type of vehicle I was looking for I faxed him copies of my most recent paystubs. The next day I called him back and he told me that he hadn’t received my fax. I told him that I was coming over to the area that evening anyway to look at another truck at another dealership down the road and I would stop in with my paystubs for him to photocopy.
I always shop around at a few dealerships when looking to buy a vehicle so that these dealerships know they have to give me the best deal in order to make the sale.
I stopped in that evening and gave my paystubs to the salesman and we talked for a few minutes while he looked over my truck that was going to be traded in. He assured me that he would call me first thing in the morning with all the details about a truck that was perfect for me. They had none on their small lot at the time for me to test drive or even look at. I left there and went down the road to Race Auto Group and looked at three trucks on their lot I was interested in. They offered me a deal on one of the trucks (Dodge Ram) and told them I would let them know tmrw after I heard back from Dealer Direct.
The next day I waited until noon and still no call from Dealer Direct. I called the salesman and he said he was with a customer at the moment and would call me right back when he was free. He did say everything was good to go and told me a few details about a truck he had for me (year, mileage, etc). I waited until 4 pm and never heard from him so decided to call Race Auto and told them I would be over after work that evening to sign the papers for the truck we discussed the previous evening. Dealer Direct lost a sale because a salesman didn’t call me back like promised !!!
A week later I got a call from another salesman from Dealer Direct wanting me to come in and look at a new Dodge Ram on their lot. He also said all he needed was a copy of my most recent paystub and everything is approved. I laughed and told him how the original salesman never called me back after he was done with a customer so I took it upon myself to purchase my new Dodge Ram from another dealership down the road. After an awkward silence on the other end of the phone line he apologized and asked if I was happy with my truck from Race Auto Group. Told him I was very satisfied and said thanks for asking.
First impressions mean a lot and this was my first and last experience dealing with Dealer Direct.