AMS Transportation Services

I was unlucky to do a move from Vancouver BC to US East Coast with AMS Transportation Services whom I was handed over by another moving company BC-​Alberta Movers after the deposit had been paid. The outcomes were very frustrating. Unfortunately I did not have time to do a research on what to avoid and my move had all the poor or illegal practices exercised by movers.
The outcomes were: some goods damaged, my car soaked with cigarette smoke, 2,000 USD overcharge (basing on the manipulated weighting, as I know the true weight). Basing on the weighing and reweighing receipts I managed to receive 5 months (!) after the delivery, I was initially charged as well for moving another household which was loaded along with mine, and the reweighing figure was even 1,500 lbs more than the initial one (!). AMS is not wiling to hear any arguments or take any responsibility. A lot of time spent on writing back and forth (you cannot simply talk to somebody). Next step — go to court. Does anybody need that to accompany a move usually taking so much effort?

First of all I would avoid using this moving company if you would like your furniture and belongings to arrive without damage and missing. I wish I would have researched this company further before using them. After the death of my mother, I wanted to move some antiques, valuables and family momentos from Ontario, Canada to Houston, Tx. This company accepts no liability for damages or missing things. I will admit I unknowingly signed a paper when my things were picked up, unaware that if I didn’t provide a value on the shipment in the fine print I would only receive .60 lbs. I was never given this information or informed of what I was signing. My fault obviously in thinking the paper I was signing was something other than my acknowedgement of pickup. I did query numerous times about the way the furniture was being protected, no mirrors on the dressers were removed at all and I was assured it would be fine. I did fill out a detailed form with values of articles I was told was necessary for border crossing. I was never given the weight of the shipment at any time and they said the weight was 265 lbs., 150 lbs for the missing things and with their $ 300.00 deductible it was a negative balance. No where in the contract does it mention a $ 300.00 deductible. I find it hard to believe that a bedroom of furniture, 3 mirrors, 3 large pictures with frames, a hope chest, suitcase of clothing and approximately 12 boxes and bins weighs only 265 lbs! One man arrived to deliver my shipment with no help at all, in fact he dropped and broke a vintage mirror right in front of me. I detailed on receipt the damages and missing things assuming that something would be done. WRONG! My mistake was signing the papers he provided accepting receipt of the shipment at that time and perhaps something might have been done then. The only way to contact the company after you receive your shipment is through an email, NO Telephone number. I attempted at least a dozen times to have them locate my things sometimes with no reponses in return. At no time did they ever attempt or offer to recover my things. It took over 2 months after filing a claim to receive the response. I find their business to be negligent and deceptive with no consideration for customer service. I also find it hard to believe that a moving company that transports within North America provides no assurance or is not insured for shipments. I paid to have my valuables shipped across the country only to arrive missing and damaged with no compensation for their poor and negligent services. Please don’t use this company, find a mover who is insured and handles their transactions in a more informative and caring manner that provides assurance of their services. This company continues to deny any responsibility for their actions and unfortunately the BBB was unable to do anything to help me resolve this. Apparently the weight I guesstimated on my claim was used instead of an actual weight provided by the movers. When I filed I was unaware that this would be the weight used to pay the claim. How could I posssibly know this or figure out how much each item weighs, so beware when you do file a claim. The claim is apparently processed by a third party who have no affiliation with AMS. This company is so deceptive in their services and responsibility. FIND ANOTHER MOVING COMPANY! This was not what I needed after the loss of my mother.