PetSmart

Booked a grooming appointment online but when I showed up they told me they couldn’t do it. Had both my dogs with me and had to drive them (4o minutes) back home and cancel all the other appointments I had made that day to do so.
Store manager was extremely rude and had no solution for the problem (there was only one groomer in the store and they need 2 to provide services??). When I pointed out that SHE could do it so that I wasn’t so inconvenienced she said that wasn’t an option.

This is one of the only places that carries my cat food. It’s so nice to go into a sore where pets are welcome and I can see people walking their dogs down the aisle. Their Pet Perks program is GREAT! It’s free and actually saves me money at checkout. I especially like that they’ve partnered with a cat rescue organization and the cats they have up for adoption are rescues!

My kids and I love our cat. He’s a great and affectionate feline but he HATES getting his nails clipped. His growling and agressive nature when I try to clip them myself forced me to seek professional help. Thankfully Petsmart came to my rescue. It was only $ 11 and we were in and out of the shop in less than 15 minutes. Yes he hated it just as much as when we try to do it ourselves but this time I didn’t have to worry about my kids getting scratched. The peace of mind if definitely worth the return trip.

I really like this store because the staff are always so friendly and helpful. I needed a lot of help figuring things out when I got my kittens and the people here are very knowledgeable. Even when I thought I knew what I was looking for, they showed me what I actually needed and explained why. Their advice was always useful and they were very patient with my worries and questions. This made my life so much easier and I was able to make the transition for my kittens as smooth as possible. There were even times when my heavy bags were carried to my car for me, without me even asking. I always appreciated this extra helping hand and this kind of service and friendliness is what keeps me going back.

This location has the slowest check out ever. I only ever go in for crickets and I stand in line longer than it takes me to walk in and get the crickets. Ive been avoiding this location after visiting it numerous times a month for overn5 years. The service is good. Sometimes its hard to find someone to help me but overall aside from the check out, its a well maintained store.

to be fair, i don’t really buy a lot at pet smart, but from what i see from browsing, there is a generous selection in all their areas. plus, they don’t yell at you when your dog pees on things, always a bonus in my books. what i do use pet smart for, especially this location, is to get the nails on both my huskies grinded. they are all wonderful with my boys, especially my blind guy, who i have warned them on many occasions might have the tendency to snap back although he’d never bite them. not once has he ever snapped, now that’s saying something. they recognize them immediately when they come in and try to calm my other dog when they have to drag him, literally, by the neck into the back for his turn. it’s more than i’d like to spend on a nail clipping and grinding, but they are the only ones that ever do a good job.
plus, i don’t ever have to make an appointment for it which works best for this girl.