Apple Store

Anytime I’ve made an appointment here they were prompt and very helpful. Even though the store is always busy it us run very efficiently. The only reason I wouldn’t give a 5 star is they were not extremely creative with solutions when I came in with my Macbook, besides telling me to go check out a competitor to see what they could do. Overall always a great experience, though!

My experience just awhile ago:
I went to this Apple Store to get my IPhone 6s fixed. I just got it 5 days ago and there’s a battery issue. I had to tell my entire problem 5 times to 5 different staff. First, I got an appointment and waited for 15 mins. The young girl was really inviting and friendly, but finally told me «they can’t do anything about it» and that my only choice was to «pay my warranty from the store I got it to so it could be replaced.» I got really upset. She even told me to talk to the store on where I got my phone. The store was just a few stores away from the Apple Store so I went there and the guy who sold me the phone made me realize, ITS APPLE’S PROBLEM! A DEFECT! So I went back there, had to tell my long phone issue again to 3 staff until I got ahold of the quite friendly manager. She directed me to a guy and the guy seems way more knowledgable and explained to me what was happening. I have to test my phone for a week, but at least I knew what was happening to my phone! And, I want to slap the one year manufacturer’s warranty to that girl staff. You almost tricked me! Beware guys!

Oh Apple Store, we have a love-​hate relationship. I hate your prices but love your products.
I was thrilled when Apple chose WEM to be their first location for a Genius Bar a few years back. I’ve had nothing but friendly and fantastic service ever since. I even signed up for an one-​on-​one so they could teach me how to use iMovie (this was very beneficial).
It’s handy to book Genius Bar appointments online in advance of arrival to avoid long waits and also so they can prepare for your specific concern or request.
See you soon Apple Store; I soon should get stock in your company.

This can be a pretty busy place. Book an appointment online if you need to visit for some technical issue with one of your devices (be they iOs devices or a Mac computer) as that will get you the most prompt service. Simply browsing the store for gifts or accessories (or to investigate buying a new Apple product) can be fun too, as the stations are well set up and there’s a good rack of accessories to browse.

This location is always stupid, crazy busy! Download the app, or phone ahead and reserve yourself a place with one of the geniuses. If you have your appointment, they are generally pretty good about being on time.
The staff are very helpful and knowledgeable.
I had an issue where I was paying for my «Up» band and my debit card was declined. When I checked my bank balance it had shown that the transaction went through. The store manager dealt with me directly and explained that it was a glitch in the system and that we would have to put it through one more time to make sure that the store was paid. (long story!) He was very insistent that he give me all of his contact information in case I did end up getting charged twice. I was to call him directly and let him deal with things on their end. He went above and beyond and was very helpful.
To the average person that is walking in WEM and browsing, deciding to buy something from the very busy location, it can be a frustrating experience. I have done both. I prefer the service that I get from making an appointment on my mobile application.

I booked an appointment for the Genius bar last night online. When I went in today, they saw me right away. The service was awesome. Andrew, the fellow that helped me, was so friendly and patient. Even though the store was crazy busy, he took lots of time to show me all kinds of things I wouldn’t have even thought to ask about. So glad to have a mac now!

Yes, most of us know Apple’s generosity in exchanging products that might not necessarily be covered by warranty, but what some of us might not realize that of late the staff have gotten a smug and holier than thou attitude. I get so pissed every time I talk to most of the staff, that I prefer some of the relatively down to earth staff at another store that have gotten humble due to the competition from this store. Not to say some of the product specialists here are pretty lame in their product knowledge, I have known (them) to encourage piracy by means of selling home and student editions of Microsoft Office to customers stating explicitly that they need it for business and will not admit to faulty products.

I always have to wait to long even with an appointment. It seems they forget about you. They need to teach there staff better organization because this store is so busy there so called appointment booking system does not work. I do not think I have ever walked in this store having an appointment and waiting less then one hour. I do love apple products but they need to simply get better organization skills.

The Apple Store can be an incredibly busy place — only two of them in Edmonton, population: 1,159,869 (May 10, 2011), not to mention traffic from as far as Red Deer or Fort Mc Murray. Not to mention Saskatchewan where they have NO Apple Stores. Apple is an amazing technology company and as such they showcase their technology in every aspect of their business. Read this review if you want to understand how the Apple Store works.
Finding Help:
Maybe you have questions about the iPad or you’re finally looking to buy that new MacBook Pro with Retina display. You want your experience to be as quick and effective as possible. Apple knows this and that’s why they implemented something called the SmartSign. The SmartSign is an iPad mounted on every table beside every product on their sales floor. If you tap on «Specialist» and select «Yes, I have questions» you will be put into a queue line for the first available sales person (called a Specialist). Now you can play with those toys on the table and not have to worry about flagging someone down. Rest assured knowing someone may be on the way, though you should expect to wait a few minutes if the store appears crowded.
Technical Services, Repairs, Troubleshooting:
IMPORTANT: The Genius bar is a popular place, book your appointment early! (read more below)
The Apple Stores have a truly amazing in-​store support service called the Genius Bar. An Apple «Genius» is an Apple-​Trained and Certified technician. They aren’t just well trained at fixing your computer but they truly try to empathize with your situation. They understand that a broken computer or device is not a happy experience. They will do everything they can to relate to you and assure you they will do everything they can. That said, if you physically damaged or liquid damaged your electronics you can expect to pay for that repair. Despite rumors, Apple does NOT cover accidental damage (unless you purchased the new AppleCare + released in Canada early 2012 for iPhone or iPad).
Booking a Genius Bar Appointment:
It couldn’t be easier — there’s really no excuse not to other than you simply didn’t know they booked appointments. You can visit the store website (
) to reserve an appointment or use the Apple Store app to book from your iPhone or iPad. Remember to be on time! The appointment won’t get held for you if you’re late and the next appointment can be well over an hour away if you show up late. Also expect to wait if you show up with no appointment at all.
In-​Store Training:
Are you new to Mac? Maybe you’re not new but you’d like to learn how to make an awesome video using Final Cut Pro. Apple Store’s have an amazing yearly training membership called the One to One membership where where you can get one-​on-​one, personalized training sessions. It’s cheap and you can come in as many times as you like for an entire year training. For what it costs, One to One clearly doesn’t make Apple a ton of money. It’s all about training you how to master the Apple world. Think about it — when you go from 0 to 100 in 8.40s do you think you would ever drive anything else?
Business Team:
If you’re using your Apple technology for work or business, or if you’re even just thinking about using Apple technology for work or business you seriously need to check this out. This is a completely FREE service, and it’s undoubtably the Apple Store’s best kept secret. Every Apple Store has a team dedicated to business solutions and business customers. Their functional knowledge relates more to business use than any other employee in the store. The Business Team members are the only members in the store distinguishable by a different colored shirt — they sport a Black Polo with Apple logo on the sleeve, under it simply the word «Business». These are your people if you have business related questions, purchases, orders, etc. They also have a dedicated Business Team phone line and email.
Also related is a premium business service called Joint Venture. If you have many Macs and Apple Devices within your business and you simply can’t afford to be down a machine or have members of your team unfamiliar with the technology, you need to ask about this. This is not a free service, but a paid yearly membership. And for what you get it is an absolutely amazing price!
I have been a huge Apple fan all my life. My father bought his first Mac computer before I could even speak. The way the Apple Store showcases Apple technology in every corner of the business is truly incredible. It’s an amazing, complex system of people and technology, but yet when the end user interfaces with it, it’s intuitive and actually quite simple. Push a button if you need help. Don’t wait in a lineup. Pick up the device and play with it. Browse at your leisure without feeling pushed or pressured. It’s these important components and so much more that makes the Apple Store such an incredible store unlike ANY other!

I’m a little disappointed by this Apple store. I brought in my Macbook to fix a warp in the case (still under warranty) and they ended up breaking the camera in the process of repairing it. I get that accidents will happen, but I was pretty angry when I brought it back in. I told the «Genius» what had happened, expecting them to fix it, and he refused to, even though it was still under warranty and clearly the result of their repair job. He was really rude, and refused to even bring out a manager for me to talk to. I get that everyone has bad days, but that is really bad coming from a company like Apple that so strongly pushes their customer service.
I ended it up taking it to the Southgate Apple store, and the manager was so disappointed when I told her what had happened at the West End store, that she replaced my Macbook with a brand new one off the shelf, on the spot.

I hardly ever buy anything when I go to the Apple Store, in fact I have only ever purchased one item — an iPad. That being said, I have made many visits to this store for no other reason than to play with their latest gizmos and browse. Never hassled never troubled for being a window shopper. In fact, staff there are friendly, courteous and more than happy to serve.
Even if you aren’t an Apple fan, it’s hard not to like the atmosphere of this store.
Keep it up, Apple!

I just can’t get behind the weird cult following Apple has created. I owned an iPod for a couple years and I couldn’t stand it – it had about half the functionality of my old mp3 player and was twice the price! I have checked out other Apple products in store and do not see the appeal. Again, many of their products offer the same functionality as competitors but at a much higher price — seems like a rip off to me.
As far as my experiences in-​store, well, you got it up there. Was I ever approached by a sales associate? Nope. Just left to my own devices to browse the products.

Yahoo! I had not one, not two, but three computer problems. It was pretty much a Christmas carol. Two chargers a not working, one visual settings issue, one security problem, and a partridge in a Mac tree.
I knew things would be crazy at the Apple Store. I mean, things are always crazy at the Apple Store, but this was like, three days after Christmas. Yikes!
I arrived at around 2:30 and the next appointment with an Apple Genius (and yes, people, these guys and gals really are geniuses) wasn’t until 5:30. No problem. Mall walking for the win!
My Apple Genius dude was friendly and helpful. What more could a girl ask for? He checked through my computer for security issues, fixed my pixels, and gave me brand new computer chargers. WHAT. Amazing!
I resisted the cult of Apple for a very long time, maintaining my faithfulness to PC, but the amazing staff at the Apple store have turned me into a believer. Hallelujah!

So my first Mac product EVER crashed on me yesterday and wouldn’t restart. I was in a PaNiC because I had my son 10 days ago and all of his newborn pictures were on the laptop that just crashed and of course we hadn’t backed them up yet!
So we immediately tried troubleshooting based on the online forums — no luck.
MORE PANIC!!! Went online and booked an appointment for 45 minutes later at the Genius Bar at the Apple Store in West Ed. Packed up the whole family — 10 day old baby in tote — and went down to West Ed — Good grief!
Met with our assigned Genius Bar employee at Apple who determined that our hard drive was starting to fail on us — he said if we replaced it right away the pictures should be recoverable. He was so honest that he told us if we went to West World Computers down the road that we would be able to get a harddrive double the size for the same price because it didn’t really need to be an «apple» brand harddrive. KUDOS to him for his honestly. Besides, we have 4, that’s right 4 FREAKING apple computers and laptops in our house and 2 iPhones and 4 iPods… So Apple has easily squeezed 10K out of us in the past decade or so… They won’t be hurting if we don’t drop another $ 200 there on a harddrive.
An Apple A Day…

I’ve exclusively been using Apple products since 2003 because they have useful, reliable products. Their store is a good extension of that with helpful, friendly and knowledgeable staff.
I recently picked up a new iPhone at the store and it was a pleasant experience. I’m with Fido and none of the Fido stores ever have any stock in iPhones, making the Apple store the only real option if you don’t want to wait for an undetermined amount of time. Fido and Apple made it really easy to get a deal done. I called the Apple store to confirm they had stock and I called Fido before I left to set up my new plan and contract. The Apple staff can also set up a plan for you, but Fido is more knowledgeable on what they have and you can usually get offers from them that aren’t advertised.
When I got to the store a staff member with an iPad took my name and details down and let me sit at a MacBook until there was someone ready to help me. I waited five minutes and it took about 10 minutes to get everything set up, then I was on my way.
The one downside to the Apple store is they don’t carry any refurbished products. I’ve purchased a refurb MacBook on their online store and saved quite a bit of money. You still get a current model and a full warranty, but the product has been refurbished. My brothers and parents have since bought refurb computers through the online store and never had an issue. Unfortunately that’s only available online so you have to wait a few days for shipping.

This is the reason why people have irrational brand loyalty.
I waited 5 hours in line for the new iPad 2 and yes it is as great as the hype. While in line apple employees were constantly circulating asking if we had any questions, but what makes Apple something different is they brought around carts full of water, coffee and hot chocolate for everyone.
Apple may not be your preference for tech providers, but name another brand that provides good customer service, good support and a place full of experts to advice and instruct.
As to this particular store, it is as good as all the others and I would recomend them to anyone.

I’ve been using Apple products for a few years now. I got my first MacBook in 2007 (not from this store) and recently got a new one (also not from this store). Me and my husband have both brought our iPods here in the past when they’ve crapped out on us, and were given replacements quickly and with no hassle. We’ve also been here to buy random cords and such.
They have every Apple product you could want, and tons of accessories, too.
My first big experience at the Apple store was yesterday, when I finally got my iPhone 4! (Woo hoo!) I called ahead of time to make sure they could actually change my plan around (I didn’t know how these things worked… Come on, have you SEEN my old phone?!), which she confirmed. Of course I had to pick the day that the iPad 2 was being released, so she suggested I come in before 1pm.
The store was pretty busy when I got there. I was greeted right away by a young lady who asked me what I needed. She then directed me to someone else, who then directed me to yet another person.
I ended up switching my plan over, but keeping my number. The guy I dealt with was pretty good. I ask a lot of questions, and he answered them all well and helped me understand the process of switching providers and whatnot, giving his opinion on good carriers and plans. All in all, the process took about 45 minutes. I’m satisfied with what I ended up choosing. Good experience, and I’m sure I’ll be visiting this store some time in the future, considering all the Apple products we have in our household.
The store is big and BRIGHT! Too bright for me. This store and the Mac store down the hall must have some thing with unflattering lighting, although I can only understand why the Mac store does it!

The store is crisp, clean and very modern in appearance and function. In a way, it almost reminds me of a classroom.
My personal experience is limited to having them fix my wife’s phone after an unfortunate 4.0 update. They were fast, knowledgable and fixed it perfectly. But… The staff are everywhere and nowhere all at the same time. It felt to me like there is somewhere in the neighborhood of a 1:1 customer employee ratio. Unfortunately though, they are all busy playing with computers and iPads (an inordinate amount of fuss over so little IMHO).
My 7 and 4 year olds were with me at the time and when the staff member I was speaking to noticed that my son was getting bored, he offered for my son to go play on a computer. He was thrilled of course, and so was I. Very considerate.

I was never a fan of Mac computers. I have always been a PC user and still am today. That being said, I got a Macbook last year for Christmas, and as much as I tried to hate it, I just could not help but like it.
Now, I have been to the Apple store in WEM and I found it very convenient how they had a lot of demo units of iPods, Macbooks, and iMacs (the desktop computers) along their tables, as well as iPod speakers and accessories. I found it incredibly useful how they had a lot of headphones to try out on iPod units, as there is a severe lack of this at any Best Buy or Future Shop. It is very convenient how a lot of the products found on the Apple online store can be found in store, where you are allowed to take products out of the box and try it on your iPod or Macbook computer.
The technical support is also very good. I had an iPhone and a button fell off, but it was still under warranty. I made an appointment online, which was a simple process, and came in during my designated time slot. The ‘Genius’ (code name for the tech support staff) had a visual inspection of my phone, plugged it into his computer, perhaps to verify that I was still covered under the manufacturer’s warranty, and ordered in a replacement phone. There was no cost to this, and the new phone arrived within 2 days. When I came in to pick up my replacement phone, they helped me move all my information, contacts, and messages over to the new phone, so nothing was lost at all.
Something that bugs me though: everytime you walk in, there is usually a greeter present who is suppose to say hello to you, yet their service is very inconsistent. Every time I’m walking in to the store, I don’t know whether I will be greeted by someone, or if I should just continue walking in. The service is really not necessary in my opinion. I just like to walk straight into a store and feel that person could better be utilized as a sales associate. Also keep in mind that the prices offered for their products are usually not the cheapest around, and I would advise you to carefully look at other electronic retailers first. When you’re willing to pay for your product as well, it can be difficult to find someone to help you out. Who would have ever thought it would be difficult to get service when you’re willing to pay for something?

When I first saw this store in West Edmonton Mall, I wanted to run up to it lick the windows. If it would have been considered socially acceptable, I would have.
I love Mac. I’m a big Mac advocate and I’m proud of it!
Walking into this store, I don’t know where to go — everything calls to me!
My only issue with this store is that it can be hard to get attention from one of the staff because they are always busy.
I love that they have an educational discount because, let’s face it, Mac is expensive and any break you can get — take it!
I love Mac. I love this store.

Der Apple Store in Edmonton war der erste in dem ich war, aber nicht der größter (der ist bislang noch in München ;)).
Die Auswahl ist wie in jedem anderen Apple Store und umfasst halt einfach mal alles. Eine recht große Wand an Zubehör gibt es ebenfalls. Kleiner Tipp für alle, die mal hierherkommen: In Alberta zahlt man keine Steuer, das bedeutet auch nicht auf die Apple Produkte. Man kann hier echt so billig einkaufen! Zum Beispiel ein Apple TV, was in Deutschland 299EUR kostet für 150EUR! Was ist denn das? Halber Preis? Genau.