Doug’s Place Collision Repairs

I would rate 5 stars if they did not damage one of the front seat sun visors.
The completed date was January 17, 2015. I called on January 15, 2015 to confirm the status of the car. Adrian bullied and raised his voice to me «Who said that it would be completed on January 17!!! There are parts coming from Germany!!!». I asked what parts and he did not let me know what was going on with my car. On January 16, 2015, I show up at the shop and talked to Nelson, a very nice guy, he explained and to me that one of his technicians damaged the sun visor when they take off the roof of the car. He blamed that usually car manufactures put the screw from inside out but BMW put the screw from outside in. The part was coming from Germany. The thing is the shop is a BMW certified repair shop. How could they not know the structure of a BMW car? What a mess!
The insurance did not pay for the rental car beyonds January 17, 2015. The shop has to pay for it. I am not sure if the car rental will be after me for the extra days.
I finally picked up the car on the 20^th.
I do not recommend this place to anyone. Bad customer service with Adrian. If you do not believe what I review, try it yourself and you’ll know.