Ethan Allen

We originally went to Ethan Allen wanting to re-​decorate whole living room. We knew EA wasn’t exactly cheap but wanted some good quality products. When we got there, we were introduced to an «interior designer» who offered to come to our house to do some measurements and recommendations. She did and we met her back at the store to see what she had to offer. She basically showed us everything that was already on the show room. I didn’t like he coffee tables and the rugs she recommended was hideous. We ended up just ordering a couch and I said I was still interested in some cushions and drapes when the couch arrived.
About 3 months later, our couch came. Less than a couple of months later, feathers were leaking out from the couch. Also the cushions were already losing their shapes (we did switch them around like we were supposed to) and showing wear. My husband and I were upset as we paid $ 5000 for this couch. I emailed EA head office. The manager of the repair department came by and admitted that feathers shouldn’t be coming out from the inside. They took all cushions and re-​did that. We got the new cushions and I still occasionally find a few feathers leaking out. However the cushions are still losing their shapes. My husband is so upset. He said we could have gone to Leon’s or something and paid $ 2000 for a couch in way better quality. Also the interior designer was supposed to help us with matching drapery when the couch came. We never heard from her again. The manager of the repair department did ask the manager of the store to contact us and she did. However at this point we weren’t interested in giving them any more business. My husband said this is a $ 5000 mistake. We are just going to use it for another year and buy a new one and considered a mistake and lesson learned. Every time I look at the wear on the couch it just upsets me. We have no kids and no pets! Needless to say we will never set foot at Ethan Allen again. There are many many other choices for less money.

Do not shop here. I did and what a costly mistake. Once you put down your 30% deposit, good luck! Before they will deliver your furniture they expect payment in full PRIOR to delivery. They delivered 2 chairs that were cracked and the 3^rd one cracked within a month. I have waited and been given the runaround on when the repair man can come and fix the brand new broken furniture. I do not recommend this store to anyone.

When I think about making my home beautiful, I think of heading to Ethan Allen. Ethan Allen is both a manufacturer and retailer, controlling every step of the process from design to delivery. As a result, the savings are passed along to the customer. Design consultants offer advice and direction along the way. Every kind of home accent you can think of is carried here, from furniture to drapery, for every room in your home.