Green Clean Squad

I have used green clean squad on and off for about 3 years now and I find the service is never consistent. When we first started we requested a specific cleaner who was amazing and her personality and quality of work made up for the constant lack of communication and organization of the administrative staff. However, unfortunately she is no longer with the company and since then the few times we have had a cleaning service it has be below par. For the price they charge (which is very high) the quality of cleaning is not good. The last time I had a service I walked in on one staff lying down on my bedroom floor for a rest! I have used other cleaning services in the city and have had much better experiences with them. If you want an Eco friendly option other companies have offered me a discount to use my own green cleaning products.

I hired Green Clean Squad to come to my house to clean. Two people came on time.
I was very impressed with the lady that worked — her skills were outstanding. However, the other worker, the gentleman was incompetent. He sat down for most (96%) of the appointment. I agree with what others have said above, they are 4 to 5 times more expensive than other cleaners and it takes them more time to get the work done. When they left, they had not competed 50% of the work. I was not impressed. I have not hired this company back since this first meeting. I did sent a letter to the owners stating what had happened and asked to explain their policy. I did receive a letter back that was NOT professional and that is why I gave them the low rating.

Has anyone else out there pre-​paid for Green Clean Squad or Organics or whatever their new name is? Does anyone have any information about what is going on. I am most concerned about their having my keys. Any ideas about what we can do? I am too angry about this to just let them have my hard earned money.

I had this company come to my condo (in Edmonton) today to do a move out clean. When the cleaner arrived I went over what I expected her to do so we were on the same page. I wanted the oven cleaned — hmm she said — did u pre-​clean it because
we charge an extra 4 hrs to do stoves. Ok let’s leave the stove then. I would like the windows washed — well she said your tall windows will look weird after because I can only wash as high as I can reach because I’m short. Ok so I guess I will do those — maybe I should just do it myself I told her — well u should, there isn’t much to do here I have no idea why u hired us to do it, she complained.
So after establishing I DID indeed want her to clean the condo — made her a list — got out the vacuum she required and asked how long she thought it would take — only 2 hrs she said. So after 45 minutes I popped back in to get something I forgot,
and she was gone. When my daughter called to find out what happened, Lee the boss, said the cleaner told him someone phoned in and cancelled the service. That did not happen!!! We did not cancel !!! Save your time and money and DO NOT hire this company! Thankfully I did not pre-​pay for the cleaning and I wasn’t out any money!

Factually 4 times more expensive than alternatives I have been using*. They cleaned half my house in 3 hours (6 person hours) and got it half done. I could never recommend to anyone. Argumentative and rude once I seemed unhappy. One cleaner left, made 2 phone calls to her boss, packed up the things they were not using and spent 20 minutes doing that, but still wanted to charge me for three hours. Poor choices from her.
Edit due to response below.
I am a real customer, I live in Lansdowne. Let me quote the response sent in answer to my review here from a ‘yelp friend’ of our noble Katie P, named Lee P, who by the way has left a 5 star review of the Green Clean Squad… and I will let you be the judge as to wether she would forget that I am a real customer or if I am ‘a competing cleaning service’.
Lee P. has sent you a message on Unilocal:
Your an idiot
«You sound to me like you are probably one of the biggest retards on the face of the earth. You look like a slob and you are a joke.»
Awesome.
*alternative being our old nanny, now working in other fields, yes we are lucky, still double what we have seen others pay.
–After the edit of her comments by Katie P below I have to respond AGAIN: I was a real customer. I have no affiliation with any other cleaning service. I have heard good things about the company but my experience was abysmal.