Imagine Health Centres

The pharmacy has very poor customer service. A while ago, I waited 25 min while hearing the staff member laugh it up with someone else in an adjacent room while I waited to get my prescription filled. More recently I asked for them to contact my doctor’s office to have my prescription (for a vital pain medication) renewed. After waiting a week with no update, I went in to see my doctor and no request had been made by the pharmacy.
I have found a much better place now that cares about its customers.

Imagine Health.
It’s exactly what you’d want from a health center. It’s fantastic.
I switched here from Dominion because my doctor there didn’t even take the time to listen to me.
I don’t know if you’ll believe me but I had an appointment time of 1030 am. And guess what? I was admitted at 1030. No long gross wait.
When I came in here, they gave me a tour of facilities which include
1. A massage therapist
2. Pharmacy
3. Physio Rehab area
4. Cosmetic area (not open yet)
then a nurse explained how the PCN network tie in worked. And then my doctor came in.
I wasn’t stuck in a disgusting germ filled waiting room for an hour after my appointment time (like I frequently was with Dominion)
If you’re looking for a new doctor or not quite happy with yours. Check this place out.

I was quite worried when my family doctor switched locations — but after my first visit to see her at Imagine Health, I couldn’t have been happier.
This is a gorgeous facility — complete with an onsite pharmacy and a beautiful waiting room. I wasn’t waiting for long though — As soon as I sat down, my name was called!
In addition to the prompt service, the staff was friendly, helpful, and willing to take the time to answer all of my questions. I was also impressed by the short wait time when phoning in.
I was seen on time, and as always, Dr. Shibata spent adequate time ensuring that both of my concerns were fully addressed. She’s WONDERFUL!
I was impressed by the large size of the exam room, and everything felt very clean and fresh. It is a welcome change from so many other offices.
As part of my visit, I was prescribed massage therapy, and returned the very same evening for my first massage (ever) with the on-​site massage therapist who works Monday, Wednesday, and Friday.
Other than having a direct bill with a insurance provider other than mine* Imagine Health has everything I could want from a Health Clinic. I’m looking forward to my next visit — of course, for a massage, who wouldn’t be?
*Imagine Health has direct bill with Alberta Blue Cross.