Lexus of Edmonton

I’m not a fan of the car-​buying process. The phoney friendliness, the necessary-​yet-​unpleasant back-​and-​forth negotiation and the feeling that, despite your best efforts, you’re still getting screwed in the end. As such, I’ve always approached this activity with a very adversarial attitude … but no longer!
My wife & I were looking for an SUV /​CUV to replace an aging, not-​very-​useful yet remarkably reliable Toyota Celica. We luckily ran into Gordon, a younger sales representative at the dealership and he was very quickly able to discern exactly what the important criteria in a vehicle were for us. The selection was quickly narrowed down to an RX-​350 with a specific options package but sadly there was nothing on the lot that was an exact match.
Now here’s where it gets interesting: instead of attempting to push a less-​than-​optimal (for us) vehicle on us, he committed to finding us an RX that was a perfect fit — and he had no problem letting us leave without asking for any further commitment. Over the next two months (yes, TWO MONTHS) he texted occasionally with potential vehicles. Let me be clear that this wasn’t a constant, invasive communication: there were only a handful of texts, and only when a vehicle was a match with what we were looking for.
Finally, the day arrived when the exact vehicle came into the shop. We received a text and the next way we went to look at it. The RX was indeed what we were looking for, and the starting price was quite fair, although it was more than we had budgeted. My wife and I explained this to Gordon, and he really, genuinely worked with his sales manager to get us the vehicle for a price that was palatable to both us and the dealership. It was a minimal-​stress, almost pleasant process, and we’re absolutely delighted with the car.
It doesn’t stop there: the after-​sales service and customer care has thus far been superlative. We couldn’t be happier with our new vehicle, with Lexus of Edmonton and especially with Gordon. When it comes time for our next car we’ll be certain to give Lexus first crack at it.

I just ordered a new 2016 Lexus RX350 F Sport Series 3. This dealership won me over from the competition with the straight up approach giving me the best price for the market. I dealt with Sylvia Andrews as my sales consultant and she was very helpful to say the least. She understood what my goals were and respected my way of doing business. Sylvia introduced us to Evan Schindel and we were able to finalize a deal in one smooth transaction. No nonsense and straight to the point. I love doing business with this type of approach, no games. Truly a very good experience and at the end of the day a new 2016 RX350 F Sport Series 3 purchased. I highly recommend Sylvia Andrews as a sale consultant and would like to thank her and Evan Schindel for their direct approach, understanding and responding to my needs as a valued customer. I would also like to thank Cecilia Field Director of Finance. Great Job !

Not all shopping experiences go perfectly smooth. Sometimes issues come up and the real test of a business or company is how they handle those issues. In my case, Lexus of Edmonton went above and beyond to make things right. I won’t mention all the details but I was so completely satisfied with how this business went out of their way to make things perfect at the end of the day. I truly believe the management at Lexus of Edmonton cares about the reputation of their dealership and ultimately about the customer they are helping. Absolutely more than satisfied.

I just had to update my previous review as I received the most generous and solid email response from Matt, one of the GMs from Lexus of Edmomton, in regards to my previous service interaction with Lexus.
Not only was he quick to address my review, and agreed that it’s all about the small details, he apologized wholeheartedly for the oversight on their part and has since offered me a detailing package on the house to make things right. Lexus of Edmonton has now secured a customer for LIFE based on this exceptional customer service and their desire to strive for perfection. I like it! Thanks again Matt and Lexus of Edmonton! You truly are the best Lexus dealership, not only in Edmonton… but I dare say, Canada!

Mikey likey a lot !
Peeps at this dealership treat customers in a first class manner !
Manager Matt is a star, all sales people should be like him

Ok, this is my 500^th review! It needed to be something special, and well, this review is a long time coming and definitely something special…
I bought my Lexus about a year and a half ago. I waited until I had it for at least a year so I could speak of the entire Lexus Of Edmonton experience, including going back for the 1 year maintenance. To begin with, the entire process of finding the «right» vehicle, dealing with the sales guys and making the decision was so amazing — I knew I needed the SUV because I have so much gear to haul around all the time. I also knew I didn’t want a brand new vehicle because I wanted to keep my monthly payments down. I wanted leather heated seats (because come on now, it’s Northern Alberta!) and a few other requirement. The guys in the sales department (huge shout out to Ian and Matt) had me test drive the exact model I was looking for, for a weekend, so I knew that yes — this was the one. Then they kept a close eye out for one that had everything I wanted to a tee. When one that fit the bill came Ian called me and that was that! They really listened to what I wanted and needed, and were very patient with me, not pushing me into something more then I wanted, nor something that was less that might of been easier on their part.
Financing was also a breeze. I dealt with Cecilia and she is just lovely. She explained everything to me, was patient but very efficient and took care of so much. I really thought it would have been much harder and a lot more to do.
Then the day I drove it off the lot their was another wonderful woman that spent well over an hour with me to help me get my phone hooked up to the blue-​tooth, how to change a tire, how to work the dashboard computer, and everything else I would need. I would have been lost without the help.
Then cut to a year later, the big 1 year maintenance: it was easy to book in, they gave me a free courtesy vehicle so I could go to meetings, then when I got back, wow — they have an area upstairs with TVs, leather couches, a nail spa, massage chairs, free wifi and complementary beer and wine! I love this place! I kind of just want to go and hang out there… don’t be surprised if you go in, if you see me just working away in the waiting lounge!
Bruce Kirkland and the entire Lexus of Edmonton team are just phenomenal! You will not regret going in to see them.

I really like this car dealership. I purchased a used vehicle here and the staff were very friendly and helpful the whole time. I first came to this location during a car seat safety event. I really appreciated that Lexus of Edmonton really seems to care about their community. The staff at this location are nice, and treat everyone with respect.

After multiple visits to a variety of dealerships, I can say with complete confidence that the consistent top-​of-​class customer service experience at Lexus of Edmonton is their defining mark.
Let’s start with the door being opened for me each and every time.
No intercom paging makes for a calming environment. I love the fish tanks near the entrance and the abundance of natural light.
Greeted warmly with a smile and offered a coffee, latte or snack shows me attention to the little details pertaining to customers like me, not just the cars. (very smart on Lexus’ part because I get grumpy when left without a coffee or sugar for too long :))
The cars are awesome however and the CT200h F Sport is proving to be an excellent choice beyond just being environmentally friendly with 73% less emissions (I hope that’s despite my sporty driving style!)
The sales process never felt like a sale at all with assistance from staff that were always understanding, informative, thoughtful and sincere; the team at Lexus of Edmonton have crafted the art of relationship building. My first time there was almost 8 years ago and this year I finally became a Lexus owner, never doubting my purchase would be rewarding the dealership that delivered exceptional, genuine attention to all «guests» who walked through their doors.
Warm thanks to Bruce, Matt, Alexandra, Alan, Cecilia and Theresa for all your help, kindness and appreciation for my business. You have it for life.

I had been looking for a particular type used car for some time, and came across one at the Lexus of Edmonton dealership. I’d talked with ‘salesmen’ from several other dealerships prior, and most were less than sincere. They seemed intensely focussed on selling me a car, any car, exhibiting stereotypical ‘used car salesman’ behaviour. However, my experience at the Lexus of Edmonton dealership was completely the opposite. I was treated with respect, honesty, and a sincere regard for my concerns. Their top notch service was provided right from my initial meeting at the dealership, to well after I took delivery of the car. Both the salesman, Steve Haight, and the Used Car Sales Manager, Matt Neveu, treated me professionally, and with careful attention to detail. They both went above and beyond in their efforts to ensure I was a satisfied customer. I have to say, I would not hesitate whatsoever, in recommending this dealership to anyone who wants to be treated fairly and professionally. Thanks guys… btw, I love the car :-)

Normally when I go into a car dealership (other than where I have friends), people ignore me until I stare them down, here was quite the opposite. I went in today to grab some info about the CT200H after running around in a hoodie and jeans all day doing errands. They guys were great! I forget the name of the gentleman who was helping me (Zach, maybe?) but even as a young looking female who was not dressed her part, I was welcomed and given all the info I wanted with little pressure as I said I was just doing some comparisons prior to the car show. Thank you for making me feel like I belonged there and I was worth your time. My mother and I are both in the market for new cars and we both are now strongly considering a Lexus just because you guys treated me with respect unlike most places.
5 Stars for first impressions!

What a lovely and bright venue! The cars at this place are beautiful and this is a great place to host an event (which I definitely didn’t know they did)! I love the huge windows; it really lightens up the room. The staff didn’t seem to enthralled that there was a Unilocal event here and they definitely didn’t want to chat. It’s too bad really because I know the boyfriend would have liked to test drive a car. Not much to say about this place except that I enjoyed my tie in the venue and thought the second floor was a neat edition!

I loathe car dealerships. This one is a refreshing change from that.