LUSH

I love this store. It’s a great place for gifts or for treating yourself. There is always lots of staff but non-​intrusive, they can answer questions but also leave you alone to browse. If you care for quality products that aren’t tested on animals this is a great retailer. There’s a new bath bomb available called the unicorn, it smells fantastic and looks really pretty too! An added bonus is that they usually throw a sample of something in with your purchase!

This is my fave Lush in the city & it’s not that the other stores are inferior by way of customer service by any means. No, the reason I love this store in particular? Sheer SPACE! The other Lush stores seem too small for all the things they have in them and make me feel a little anxious, especially when they’re busy. The Kingsway location makes me feel like I can breathe and it’s a great feeling!
I LOVE Lush’s products. I completely stand by their shampoo bars. I haven’t used bottled shampoo for almost 2 years and I don’t miss it! Shampoo bars are so convenient & great for travel!
If you ever find yourself in a Lush & not sure what you’re looking for be sure to ask one of the employees (if they haven’t already asked you)! They are well versed in the product and will surely be able to find something that will work for you!
You can always ask for a sample of something if you’re not quite sure if the product is something you want to commit to. Take home your sample, try it, love it, then head back for Lush to purchase!

My first visit to a Lush store was yesterday; I have heard about them before and walked by a few times but for some reason never went in. I absolutely LOVE how the store smells, but if you’re sensitive to scents then you may not enjoy it so much.
I was approached by Mallory (pretty sure that’s her name), who is very nice and sweet. I explained to her that I wanted like 40 samples (exaggeration much?), and started listing everything I wanted to try before committing and buying. She offered to try some products on my face, and I happily accepted.
She used several products on my face while explaining what they are, the benefit of using them, and answering my questions. I had come in with a face full of white heads and clogged pores, due to some new products I have been using (sorry for the gross tmi), yet she did not look disgusted or act weird, so I appreciated that. She didn’t pressure me into buying anything, but let me know that if I did choose to buy something and I didn’t like it, I can return it or exchange it within 30 days.
My only two complaints are: 1. The fact that everyone just dips their fingers into the pots. I seen another reviewer mention this, and I have to agree with her. I also agree that they should have factory seals on products. 2. Using perfume/​fragrance in certain products. I like to wear perfume, just not on my face. I will still be giving their products a try though.
Just as a side note on the products: the horrible breakouts I was having yesterday were completely soothed by this morning. That led me to the Whyte Ave Lush location to buy a few things.
Overall, I highly recommend stopping by and checking out their products. The brand is against animal testing, which is fabulous. They also use mostly natural stuff (but I wouldn’t say they are completely natural).

I enjoy Lush’s bath bombs & went in solely for different kinds.
Upon entering I was immediately approached & given a general overview of their «Christmas» offerings at the time by a young lady. (This was during the Christmas season FYI).
I politely declined her as I knew generally what I was in search of (she was very friendly although), I browsed for a bit on my own & was approached probably by another 3 employees over the span of maybe 5 minutes asking if I needed any help; which I appreciate, but let’s be real, it’s a little pushy & overbearing. (Or is that just my thought?)
I ended up buying a great «Christmas» box that had a variety of different Lush bath bombs & also ended up with a few other products.
The cashier was friendly & quick also; overall, I’d go back, but probably not during the Christmas rush.

What’s not to love about Lush? This location has the regular range of body and bath related goodies. I’m a huge fan of the bath bombs and the solid soaps are perfect for travelling. The store smells yummy and has a good selection, but every time I’ve gone there’s been a couple of things I wanted that were out of stock… boo! A solid location apart from that. Although I have to complain that the staff here is a lot pushier than staff I’ve had in other locations. Can’t I just shop for what I want without people trying to up-​sell me every 4.5 seconds?

I was so, so happy when the signs went up on the construction project for this location. Living on the North end and not driving meant either making the long trip to the teeeeny tiny West Ed store, or catching even more busses to get to the Whyte Ave location. And while I have definitely done both, I very much prefer the convenience of having one on my end of the city instead. It doesn’t hurt that I actually work in the mall, either.
I love the layout of this LUSH location; it’s very open and inviting, and with its tall glass storefront windows and stark black chalkboard signage, it looks very modern. And you can smell it from 4 or 5 stores away, which I consider a plus! Everytime I’ve visited, it has been very clean and in-​order, even during Christmas. I can clearly see most of the product at a glance, and a closer look reveals even more. Occasionally they’ll have a lot of their product out-​of-​stock, but usually they seem very well-​stocked on all the essentials.
I haven’t met all the staff, but I do remember a woman named Maddison who was very helpful when I was shopping for a Christmas gift for my sister. I’m familiar with pretty much everything LUSH carries, but she had some great suggestions for gifts and gift pairings that I hadn’t thought of.
Even if this store wasn’t the most convenient, I think I would make a trip just to shop here.

I really like this new lush store. Having one in the mall in work at is so convenient! The store is bright, big and seems to be a different concept from the other stores in the city. All the staff are friendly, helpful and knowledgable without being pushy. Once they realize I’m old hat at lush products, I’m left to browse and grab what I need. And, as always, the products are always top notch!

2013 and Kingsway Mall has a new Lush store! I do like some of the LUSH products: the hand cut soaps are fantastic such as the Karma, Snowcake and Dirty — careful though, don’t leave these soaps in the shower — allow them to air dry as they will disappear if water hits them continuously.
And I really like the relatively new tooth tabs which you use in place of toothpaste. I have a real problem with toothpaste because of the ingredient sodium l. sulfate which happens to be found in most toothpastes and it is really ‘stinging’ and desiccating to my mouth. Well, these tooth tabs that Lush has created are perfect because they are comprised mostly of Sodium Bicarbonate and essential oils and do not sting or irritate my mouth at all and really do a great job in cleaning my teeth and mouth. I like the ‘chou chou’ tabs the best, you can purchase 30 tabs for $ 4.95.
I find Lush an interesting and innovative cosmetic store as the creators of these products do seem to try to use ingredients that are minimal (the ingredient list is not overwhelming) and the stuff they put into the lotions and potions is probably pretty good (they source known stuff and not crap!).
Now, the downside of this Lush store (and actually every Lush store that I have shopped-​Victoria, Vancouver, Whistler, Edmonton) are the poor sanitation and hygiene of the employees and some of the products do not have ‘safety’ seals.
I find that the employees generally are unkempt in appearance and their personal hygiene is atrocious (yes, you need to wash your hands –scrub the filth underneath your fingernails… please!). I have seen employees at Lush with dirt underneath their fingernails and they dip their fingers into a product such as the creams to demonstrate (which makes me gag). Now likely, the employees are working on the cash register maybe handling cash and putting product into bags and wrapping soaps into the paper, then they do different tasks such as showing customers the products but they do not wash their hands in between tasks and it really shows! This is just plain gross.
As well, in one way Lush is very generous in that they give samples of products but many of the employees sticks their fingers into the product or sample jar and then will put the product into the little jar for you to take it home and try (well that is nice to have the Lush sample but you also get the employee’s germs be it staph aureus, fecal coliform, etc., etc.,…to spread all over yourself!)
Lush as a corporate entity really needs to revisit their policy on staff hygiene and sanitation, in fact I watched one of their videos on line which (You tube) shows their staff making one of their products in their factory in BC and I almost barfed when I saw how unkempt this guy was (I automatically would have thought he would be wearing clean and sanitary clothing and would be working in an environment where they would be minimizing cross contamination as much as possible — sterile free is impossible but it would be nice if they at least tried — this factory looked like they were working on a commune on Cortez Island, BC).
As well, they need to provide a factory seal on all of their products. As it is now, people can open up a jar of cream and stick their finger in and then you go and buy it and take it home with their snotty germs left behind… nice.
Now the upside of the employees in LUSH, they are very nice people in general and usually very helpful.