Moores

My boyfriend and my father both needed suits for an upcoming wedding so we all headed over to Moores. I’ll add that it’s my sister’s wedding, so it’s a bigger deal for my dad that all goes well.
On the first visit when we purchased the two suits, dress shirts and ties, the manager assisting us was fine albeit a bit abrupt and grumpy. But we thought whatever, as long as he gets what he promises done, it doesn’t matter if he isn’t the friendliest person ever. Sadly, he proved to be unreliable and incapable as well.
My father found a dress shirt that was the perfect match for his suit but seeing as they didn’t have his size, the manager assured us he would be picking it up from another location at the end of the day. No problem. We’d be away until next week and pick it up then along with the suits which needed alterations.
However, that’s when the issues started. When we came for the suits & dress shirt, the manager could not find the shirt. He claimed that somehow someone switched the shirt he had been saving for us and they no longer had it, and that the tag was not in his writing, and so on (basically passing the blame onto one of his employees). Okay, mistakes happen. We asked him to check online for the shirt at another location, and he found one in Calgary and said he’d order it and that it’d arrive the following Monday and he’d give us a call.
We never got a phone call, so we went in on Tuesday to pick it up and were told the wrong shirt had been sent. He was full of contradictory and ever-​changing excuses, so much so that we had to wonder whether he ever even placed the order to begin with. So now my dad doesn’t have his dress shirt, and the manager essentially shrugs his shoulder, like oh well.
We understand mistakes happen, but this occurred over the course of two weeks which would have given us plenty of time to find another shirt had we not been misled into thinking Moores had it under control. What is most bothersome is that the manager «helping» us never bothered to call or update us regarding the shirt, and when confronted with the mistakes he seemed completely indifferent and apathetic.
My boyfriend also commented on the fact that he went in there to try on his suit after alterations and the manager said he’d be over with him shortly yet never came. Not the worst thing ever, just icing on the rotten cake.
Clearly, once the sale is done, this manager couldn’t care less. We won’t be back.

This was one of our «wedding suit shopping» stops, and I have to say that I was less than impressed. We weren’t greeted or acknowledged until we started comparing the vest we had with suits on the rack. The man who came over was friendly, if a little distant, but kept buggering off to talk to other people when there was about ten staff members on the floor, all of whom were doing a whole lot of nothing.
They do have a large range of sizes, but I find the selection to be oddly limited. It may have just been this location. We were also having a hard time finding a more slim fitting suit. Everything was very boxy, and we wanted to limit alterations, if possible, to get the fit in the jacket that we were looking for.
We were eventually just left to our own devices while a few older couples were serviced, and told just to bring what we wanted to the fitting room when we were done. The top choice was an okay fit with a few easily correctable problems, but the salesman started showing a little bit of disdain when we mentioned that my fiancé wasn’t going to be wearing dress shoes at the wedding (he and his best man are wearing converse). It came up when he wanted to mark the pants for hemming, and after that, the friendliness level went to zero. He must have intolerance for what he considers to be «hipster» types.
Luckily for us, we went with our first choice and got a nicer suit of better quality and better fit elsewhere… for a better price (and it didn’t even have to be on sale for half off).

I do agree partly with Mike W.‘s review — yes, the fact that they have larger sizes definitely made it easier for our groomsmen of various sizes to find a suit. I completely disagree about the helpful part. I have been in there four times and my fiancé twice over the last few months. Every time we’ve been in there, we’ve never talked to the same person twice. The «help» we received was minimal, and it felt like they just hired an individual to work the floor without any training on how to answer basic suit questions. We were also never acknowledged as we came in through the door — a staff member would look directly at us and then continue doing as they were before. Not even a «hi.» And if you need help, you’re definitely going to end up standing around and waiting for a while.
But the ultimate reason they are getting a low review from me, however, is that we received no explanation why one of our groomsman had his suit order cancelled before the wedding (which is in 5 days btw), and found out this when he went to pick it up. I called and asked directly — what happened? and got no answer, and not even an apology about the mix-​up. The lady I spoke to on the phone mentioned the manager put in an order for the suit to be flown in immediately and it is guaranteed to arrive in 3 days. We shall see now what happens.
Instead of feeling comforted by their experience and knowledge, and secure in their capabilities as professionals, we found ourselves feeling the reverse. Left with anxiety and confusion. Never again.
Day After Wedding: So the suit ended up arriving two days before wedding thankfully. But as I said before, and for the reasons above, never again.