Sephora

NOT IMPRESSED! This morning my mother and I went to Sephora to pick up some refill products as well as to pick up some new products. When I had found what I wanted I did want a 2^nd opinion from one of the girls as I was a bit unsure of the product, walking around checking for someone to give me a hand, it was almost as if there were no employees in the store.
While I was waiting for someone my mom found some Laura Mercier foundation, she wanted to get her skin matched and take home a sample to see how it would react prior to committing to a full purchase. We were both out of luck and wandering around the store looking for someone to help us. Worse came to worse and we had to ask the cashier to help us! She wasn’t able to really confirm my questions nor give my mother a skin match to a foundation. She did give my mom a sample — a sample small enough to barely cover my thumb nail! typically their foundation samples are enough to put on your full face.
Guess after Christmas they could care less about helping someone out with a purchase. This is a shame because it isn’t the first time I’ve had poor customer service from the so called «beauty experts» at Sephora. Perhaps the company should invest their time into hiring girls who are mature enough to handle this kind of job.

I LOVE Sephora — I love their exchange/​return policy, I love their brands, I love their samples.
I do NOT love this location. It’s small (and often doesn’t have what I’m looking for), it’s crowded (not only does it have less product, but everything it does have is CRAMMED together and you have to squeeze through people) and never have I once been asked if I need a hand by an associate. Not once.

Customer service is not their forte. I love Sephora for their products. I am a makeup junkie and this is my heaven. I usually research online before I go, so I know what I want. This time though I wanted to pick up some Tarte foundation on a whim. Not one sales associate greeted me when I clearly looked confused. At one point there was an associate in my section, but she was only «cleaning» And no word of a lie, 2 other sales associates joined her and started chatting. Completely unprofessional. I will continue to shop at Sephora because I love their products but I will make sure to be prepared as I know no one will assist me. They really need to hire mature girls who understand how retail/​customer service works. Tsk tsk!

Love LOVE love Sephora! Where else can you shop so many department store brands under one umbrella and earn rewards? If you know exactly what you are looking for, their website is another great options with free samples and deals for shopping online.
One of my favourite brands at Sephora is Fresh. They make the BEST lip treatments and glosses (in stick form) on the frequent planet! LOVE love LOVE their stuff. I recently attended the store during a Fresh promotion and got to ask questions of a rep sent from Fresh and picked up a few of their face care line items to try and have been pleased thus far.
While this location is smaller than the WEM one and doesn’t have the same number of lines, they aren’t nearly as busy and parking usually isn’t a bother here.
And don’t forget to sign up for the Beauty Insider Rewerds program; you earn points with every purchase towards freebies and you get a free gift on your birthday every year!
See you soon, Sephora!

I stopped in last week with my little kids and decided to make an appointment for a full makeup application before a date night. My kids were running around a little and the staff were incredibly patient with them and even offered to let my 3 year old try on some lipstick.
During my makeover, the colorist was really patient with me and listened to my concerns and was supportive of my product choices.
I think they really push the Make Up Forever line of products but if you want to try something else they are totally good to use whatever.
My girl walked me through everything going over techniques and showed me how to draw a perfect winged eye liner. This has never been done on my eyes ever and I’ve had my makeup applied by professionals dozens of times for various special events.
I think she botched my lash application since one was coming off at home and I think one is a little clumpy looking. Swphora recently pulled their whole range of falsies because they didn’t meet some health regulation and asked me to bring my own in if I wanted them applied. I am not sure if the deficiency arose due the different lashes or technique.
You need to spend a minimum of $ 50 to get a free makeup application but I was in the market for new product anyway so this was a nice freebie.

I love a good Sephora and it pains me to say this one is just alright. It has the usual gamut of makeup, body/​hair/​nail products, and tools. As far as I can remember the store has always been well stocked.
One of my qualms with Sephora is that they’ve gotten rid of the clearance section in their stores. Which is super irritating because I’m a die hard bargain browser and it defeats getting a good deal if the only place you can get it is online and then you have to pay shipping which negates any real money saving.
Another qualm I have is that I had a girl putting makeup on for me today and it just looked… Not very appealing at all when I left. I felt too awkward to go and remove it while I was still in the store where she could see me so I was stuck walking around the mall for the rest of the day with awful, flaking eyeliner and smudgy, creased concealer. I’d say if you want to test a product out, you should probably do it yourself instead of getting an associate to do it.

Went to this location on my birthday to pick up a few items I had my eye on.
I really like the look of the store; it’s spacious with a variety of different «stations» for different brands, organized and stocked fairly well.
Upon entering, I was automatically greeted by an employee and as I browsed I noticed that the employees wandered around through the «stations» trying to make themselves available for customers if they had any questions.
I found everything I was looking for and left with well wishes from the cashier for my birthday as well as a little gift from Sephora for being a beauty insider.
I found this location to be very friendly and a lot more welcoming than the one I’ve usually gone to in West Edmonton Mall; would definitely return!